Michael Phillips Email & Phone Number

Within 23 Wards, Tokyo, Japan

▪ Implemented and managed software releases into Production in both UNIX and Windows operating systems.▪ Troubleshoot application issues that users on the trading desk might encompass. This would include in-house EMS software, Bloomberg, and MS products.▪ Coordinate with other team members to categorize, prioritize and resolve issues dealing with all levels of the equity order routing technology systems.▪ Maintain operation, monitoring and integrity of production systems to meet… Show more ▪ Implemented and managed software releases into Production in both UNIX and Windows operating systems.▪ Troubleshoot application issues that users on the trading desk might encompass. This would include in-house EMS software, Bloomberg, and MS products.▪ Coordinate with other team members to categorize, prioritize and resolve issues dealing with all levels of the equity order routing technology systems.▪ Maintain operation, monitoring and integrity of production systems to meet established SLA requirements.▪ Interpret client requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs.▪ Troubleshoot PC/Server issues that may impact users on the trading desk.▪ Supported FIX order flow and advertisements.▪ Create and run ad-hoc custom reports for trading desk and internal clients.▪ Participate in multi-group projects of varying sizes concerning new business initiatives, technological initiatives, system maintenance, and system upgrades.▪ Monitor and analyze system performance.▪ Identify areas of opportunity and propose process improvements to optimize efficiency. Show less

▪ Monitored and supported networks consisting of Cisco, Arista, Juniper and F5 devices.▪ Worked daily with major world exchanges to troubleshoot retrieval and dissemination of data, as well as with clients whose infrastructure was managed.▪ Managed several thousand Linux servers on the Ingest, Distribution and Access tiers throughout the life-span of an installation. Included setup, configuration, maintenance and monitoring. Demonstrated expertise in system problem investigation and… Show more ▪ Monitored and supported networks consisting of Cisco, Arista, Juniper and F5 devices.▪ Worked daily with major world exchanges to troubleshoot retrieval and dissemination of data, as well as with clients whose infrastructure was managed.▪ Managed several thousand Linux servers on the Ingest, Distribution and Access tiers throughout the life-span of an installation. Included setup, configuration, maintenance and monitoring. Demonstrated expertise in system problem investigation and resolution. Automated repetitive tasks: automatic run of client statistic generation, monitoring of server performance, package upgrades etc.▪ Daily interactions with world-known clients to resolve critical market-data, application issues in minimum amount of time.▪ Setup and managed company-wide monitoring infrastructure.▪ Configured cutting edge hardware to allow for the most efficient, high-speed processing of market data.▪ Proficient in resolving issues related to improperly configured multicast networks. Incorrectly configured RP's, tracing multicast streams up and down from the source, server and L3 switch/ router routing issues.▪ Optimization of Linux kernel and OS to reduce latency and streamline system/application performance.▪ Routinely assisted clients in systems testing related to exchange mandated feed changes.▪ Created comprehensive monthly statistic reports for clients, requiring data processing techniques to retrieve only pertinent information.▪ Reviewed customer code to allow for more efficient utilization of proprietary API. Advised on how to properly construct request and response parameters to retrieve data and handle results returned. Suggested more efficient sequence of API calls to reduce dataset returned by application router. Show less

Orchestrated the activities of a staff 32 client facing technicians, across two shifts. Reviewed and analyzed customer incidents from point of occurrence, root cause, to solution. Expertly managed the workflow of all technicians to ensure maximum productivity including the inventory of parts, uniforms, client systems, and software. Awarded for consistently meeting company stated goals and pushing new initiatives.• Assessed, refined and implemented improved program protection processes… Show more Orchestrated the activities of a staff 32 client facing technicians, across two shifts. Reviewed and analyzed customer incidents from point of occurrence, root cause, to solution. Expertly managed the workflow of all technicians to ensure maximum productivity including the inventory of parts, uniforms, client systems, and software. Awarded for consistently meeting company stated goals and pushing new initiatives.• Assessed, refined and implemented improved program protection processes for counter intelligence analyses, and worked to improve threat and vulnerability analysis, risk evaluation, and countermeasure development.Provide triage analysis, technologies assessments, threat identification, vulnerability analysis, risk evaluations, countermeasures development, and computer programming testing, development and production for data analytics. Show less