Michael Phillips Email & Phone Number

Within 23 Wards, Tokyo, Japan

• Implemented and managed software releases into Production in both UNIX and Windows operating systems.
• Troubleshoot application issues that users on the trading desk might encompass. This would include in-house EMS software, Bloomberg, and MS products.
• Coordinate with other team members to categorize, prioritize and resolve issues dealing with all levels of the equity order routing technology systems.
• Maintain operation, monitoring and integrity of production systems to meet… Show more
• Maintain operation, monitoring and integrity of production systems to meet established SLA requirements.
• Interpret client requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs.

• Monitored and supported networks consisting of Cisco, Arista, Juniper and F5 devices.
• Worked daily with major world exchanges to troubleshoot retrieval and dissemination of data, as well as with clients whose infrastructure was managed.
• Managed several thousand Linux servers on the Ingest, Distribution and Access tiers throughout the life-span of an installation. Included setup, configuration, maintenance and monitoring. Demonstrated expertise in.
• Managed several thousand Linux servers on the Ingest, Distribution and Access tiers throughout the life-span of an installation. Included setup, configuration, maintenance and monitoring. Demonstrated expertise in.
• Daily interactions with world-known clients to resolve critical market-data, application issues in minimum amount of time.
• Setup and managed company-wide monitoring infrastructure.

• Orchestrated the activities of a staff 32 client facing technicians, across two shifts. Reviewed and analyzed customer incidents from point of occurrence, root cause, to solution. Expertly managed the workflow of all.
• Assessed, refined and implemented improved program protection processes… Show more Orchestrated the activities of a staff 32 client facing technicians, across two shifts. Reviewed and analyzed customer incidents from.
• Assessed, refined and implemented improved program protection processes for counter intelligence analyses, and worked to improve threat and vulnerability analysis, risk evaluation, and countermeasure.