Michael Phung Email & Phone Number

United States

- Daily recruiting, screening and interviewing to fill open positions- Conducts all new hire orientation and new hire check-ins on first day of work- Audits onboarding requirements and confirms new hire start requirements are met- Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs- Serves as a liaison between the organizational and internal/external partners- Manage daily attendance reports, headcounts reports- Process weekly payroll and maintain time clock database- Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency- Handles worker's com claims and documents unemployment- Develops and maintains reports with management and supervisors to maintain consistencies in all departments- Use CRM, Power BI, and time/attendance software- Coaches associates on policies that could be implications and involves onsite HR and leads investigations- Conduct employee performance reviews and assigns and end associate assignments

Parker, Colorado, United States

- Interact with customer as the primary point of contact- Work with the customer and DLO team to troubleshoot any issues- Communicate with the customers about their needs, eligibility and ensure compliance- Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc- Process computer-generated driver's license, identification documents and hearing requests- Verify eligibility for and process reinstatements- Access authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system- Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits- Review documentation submitted for proof of identification/lawful presence by the applicant- Inquire and collect fees or organ donor program and complete voter registration applicants- Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Denver, Colorado, United States

- Inspected travel documents- Maintained efficient passenger traffic flows through airport security checkpoints- Reported bags for prohibited materials and dangerous objects to preventing them from being transported onto aircrafts- Performed searches which may include physical interaction with passengers( (e.g., pat downs)- Lifted/carried bags, bins, and property weighing up to 50 lbs- Controlled terminal entry and exit points- Interacted with the public, gave directions and responded to inquiries- Retained and implemented knowledge of all applicable Standard Operation Procedures- Protected the nation and transportation system to ensure freedom of movement

Centennial, Co

- Facilitated weekly meetings with Store employees to establish and promote weekly goals, enhanced information flow, reestablished priorities, and simplified procedures- Assisted in creating budgets and sales plans for store and departments- Reviewed staffing for coverage and customer service- Established processes for overall merchandising, inventory control, ordering, customer credits, in-sore conduct, reporting, scheduling and more- Maintain and retain a high level of customer satisfaction and employee morale- Successfully trained several employees who moved into leadership roles within Walmart- Worked with department mangers to create efficient on-hand inventory- Conducted routine cash report audits of sales to eliminate profit losses- Ensured all safety and compliance processes are followed

Denver Tech Center

- Event setup and communication with guests- Maintained and provided great customer service- Trained new employees on employee processes- Ensured all assigned tasks are finished in a timely manner

Lone Tree, Colorado, United States

- Assisted management with the supervision of associates in the area of responsibility by assigning duties: communicating goals and feedback; teaching and ensuring compliance with company policies and procedures; supporting the Open Door policy; and participating in recruiting, hiring, scheduling, promoting, and coaching; and evaluating associates- Trained department associates in technology, merchandise and services- Communicated and explained membership types, programs, and benefits to current and prospective members to assist with account decisions, build membership levels, encourage renewal, and promote the value of Sam's Club products and services- Developed, communicated, and implemented processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results, and assisting management with correcting ethical and compliance issues and problems

Denver, Co

- Managed performance of 20-25 team members with annual sales of $2.5 - 3 million- Increased customer service score by 18% from 61% to 79% by reorganizing and building coverage in all departments during peak sales periods- Developed team members through training and coaching. Actively monitored performance and growth successfully promoting multiple associates- Promoted teamwork by showing enthusiasm and sharing vision, and ensuring open communication between management and team members- Assigned daily operational responsibilities and tasks and set expectations for store team members. Issue constructive discipline and made discipline recommendations- Responsible for performance management of team members; including new hire process and paperwork, training, performance reviews and evaluations- Managed supply inventories, office and IT equipment- Recognized for Loss Prevention Engagement Award for November 2014- Received recognition for District Manager for a Certification of Achievement of exceeding flu goal with 121% for period ending October 25, 2014- Supervised operation of the business and team members, opening/closing/changing shifts, task delegation and scheduling team members- Analyzed inventory trends, financial data and performance data. Supervise inventory management by leverage company resources to avoid "outs" and overstock- Monitored and analyzed the customer service provided by team members. Offer feedback, training and coaching, Develop action plans for improvement- Established and manage client relationship by ensuring effective communication, customer satisfaction and problem solving. Train associates in these areas to increase sales- Generated an increase in sale of 14%-16% during Saturday events by building rapport with customers and providing personal product recommendations

Bachelor’S Degree, Business Management

Bachelor'S Degree, Sociology With A Concentration In Business

Activities and Societies: University of Iowa Alumi Association