Michael Piasecki Email & Phone Number

United States

Honolulu, Hawaii, United States

• Interacts effectively with sales, culinary, vendors, competitors, local community, catering associations and other hotel departments within complex in order to maintain guest satisfaction
• Contacts and closes local catering and corporate business and confirms details are turned over properly level in a timely fashion for quality service delivery
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives loyalty by delivering service excellence throughout each guest’s experience
• Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue and maintaining relationship with clients

Hawaiian Islands

• Orchestrates menu development based off of current trends, seasonal considerations and guest preferences for large groups and beverage menus to maximize sales
• Increase steady repeat business with large groups resulting in exceeding sales goal year over year
• Accountable for negotiating menus, spaces, and pricing with clients and creating contracts for events
• Actively negotiates prices with vendors by hosting launch parties and creating beverage promotions resulting in visibility within the communicate and better beverage cost

Hawaiian Islands

• Opened a new restaurant, developed strong business and marketing plans, training manual, and assisted with the menu development
• Drove profits for room service by launching innovated menus: iPad menu, amenity website, three tier breakfast and dinner menu, suite parties
• Opened an amenity store including operation set-up and negotiated products vendors

Hawaiian Islands

• Actively assisted General Manager in the supervision of daily operation to achieve sales and financial goals
• Ensured maximum customer and associate satisfaction by maintaining GEI and Starvoice scores
• Responsible for the hiring, training, and supervision of the associates
• Assisted with development and managed promotional parties for multiple venues

Hawaiian Islands

• Actively set an example and provided guidance for team, ensuring Starwood service standards are maintained
• Maintained visibly on the outlet floor during service and solicits feedback from guests and customers resulting in higher guest satisfaction
• Represented brands in various promotional opportunities and other community events to increase sales
• Effectively organized and executed large events through clear communication and strong leadership