Michael Pickard Email & Phone Number

Chicago, Il, Us

Altamonte Springs, Fl, Us

Manage general agent, carrier, and self-insured partner relationships to maintain existingrelationships and derive new business opportunities. Provide direction and training to theorganization to achieve high customer satisfaction.Provide stewardship reporting and presentations to clients that include identifying andeducating clients on issues and trends impacting programsFacilitate the reduction of process barriers, technology constraints, and resourceconstraints by coordinating the activities of other internal departments such as IT,finance, and business development.Resolves all major customer service issues

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Manage multiple client service programs with a combined revenue of $13,000,000 to include coordinating operations leaders, ensuring customer satisfaction and back end processes. Coordinate project activity, acting as primary client contact with focus on maintaining and improving overall customer satisfaction.

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Manage relationships with outside Sedgwick venders in relation to IT projects within the managed care departmentCoordinate expectations between Sedgwick upper management, Sedgwick’s internal IT department and Sedgwick’s vendors for external servicesManage transition from Flat File to API for multiple systems/vendersMap Bill review process for internal and external clientsOnboard new Venders and coordinate connections to Sedgwick IT systems

Investigate and manage high level commercial general liability claims involving bodily injury as an insurance carrierCore member of a newly assembled COVID19 team to assist in Business interruption claimsProvided optimum service for policyholders, negotiated fair settlements and identified fraudulentclaimsAssist in training and mentoring new adjustors

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Investigate and manage high level commercial general liability claims involving bodily injury on 1st and 3rd party basisAnalyze claims and negotiate settlements with attorney represented claimants in both litigated and per-litigated files for insurance carrier Starr CompaniesActing supervisor while team lead was out of officeWorker’s compensation overflow assistNegotiate settlement up to $25,000, increased to $500,000 with client approvalMaintain an internal audit average > 95%

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Investigate and manage high level general liability claims involving property damage and bodily injuryManage and negotiate settlements on claims presented against multiple clientsNegotiate settlement up to $25,000Acting supervisor when team lead is out of the office

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Investigate and manage low level general liability claims involving property damage Manages general liability claims by gathering information to determine liability exposure Negotiate settlement up to $3,000

Observe, obtain film, write and review reports on claimants suspected of worker's compensation insurance fraud Monitor and manage the stationary surveillance systemOver 200 successful field surveillance casesDeveloped and designed an advertising campaign to raise awareness for the newly created Drone departmentIntroduced an agent scheduling system to help reduce company turnover

Bachelor Of Science, Criminal Justice/Law Enforcement Administration

Associate Of Arts (Aa), General Studies