As COO of Adapt Media Agency, I oversee the daily operations of a fully remote team across multiple time zones, ensuring alignment with organizational goals and high productivity. We implemented systems like ClickUp to streamline processes and drive efficiency. My responsibilities include developing sales initiatives that impact revenue growth, leading team training and development, and managing complex client projects from consultation to delivery. Working closely with our founder and cross-functional creative teams, I am committed to delivering exceptional results on time and within budget, consistently meeting and exceeding client expectations.

As a contracted Business Development Manager at True Real Studios, my role involved contributing to various critical aspects of the organization's digital transformation. I was brought in to provide expertise in backend development, communication strategy, technology platform setup, website collaboration, and strategic business support.Backend Development:One of my key responsibilities was to ensure that the backend of our digital projects was not only robust but also scalable. I focused on creating efficient and effective solutions that would enable seamless project execution. My goal was to harness technology and coding to provide elegant solutions to complex challenges, ensuring the user-friendliness of the digital experiences we delivered.Communication Strategy:In my role, I was tasked with devising and implementing a comprehensive communication strategy. The objective was to establish clear communication channels within the team and with our clients and stakeholders. Transparency and efficiency were at the core of this strategy, ensuring that our collaborative efforts remained closely aligned.Technology Platform Setup:As a contracted expert, I took charge of identifying and implementing the most suitable technology platforms to support the services offered by True Real Studios. My aim was to equip the organization with the cutting-edge tools necessary to stay competitive in the ever-evolving digital landscape.Business Strategy Assistance:As the contracted Business Development Manager, I was tasked with leveraging my digital expertise to provide strategic business support. I focused on aligning the organization's services with market trends and client needs. This ensured that our business strategy was continuously adapted to meet the evolving demands of the industry, while also reflecting the passion for our work.www.truerealstudios.com

As a Branding and Business Development Lead for Miguel Fernando, I spearheaded the creation of a distinctive brand identity and business structure that embodies the core values of the organization.Brand Development:I led the development of the brand voice, crafted cohesive visuals, and ensured that all touchpoints were aligned to establish a compelling brand presence.Business Structure:I built the foundational business processes, focusing on scalability, community engagement, and effective service delivery. This ensured a seamless experience for both clients and stakeholders.

Cornerstone Network has successfully navigated through various industries, demonstrating our commitment to helping businesses thrive in dynamic environments. Our extensive experience has taken us from the fast-paced world of fashion and the high-octane automotive racing scene to the intricate landscapes of banking, wealth management, and the intricate realm of health care.At Cornerstone Network, we recognize that a business's foundation is the bedrock of its effectiveness. Through our years of operation, we've been instrumental in the execution of numerous projects that have fortified businesses and prepared them for the ever-changing terrain of the corporate world.Our portfolio includes the development of a robust call center backend system, enabling seamless communication and enhancing customer support. We've also taken charge of deploying cutting-edge ticketing systems, streamlining workflow and enhancing internal communication. Additionally, our adept team has spearheaded change management initiatives, ensuring that businesses can embrace transitions smoothly and efficiently.Our comprehensive range of services includes the development of efficient processes, innovative business models, seamless digital transformation, comprehensive training and development, in-depth business research, and expert project management. These services are all designed to provide a bespoke high-level experience that ensures your business remains agile and adaptable, enabling it to excel in a competitive and ever-changing business landscape.With a focus on creating robust and adaptable foundations for our clients, Cornerstone Network is committed to guiding businesses toward enduring success in the rapidly evolving world of industry. Trust us to be your partner in building a steadfast foundation for your business that will empower it to thrive.

As a Transition Planner at Raymond James Ltd, I orchestrated seamless transitions for incoming Financial Advisors (FAs) joining our vibrant Raymond James branch offices. Collaboration was the heart of my role, working closely with a team of Transition Planners, administrators, upper management, and various departments.Key Responsibilities:Cultural Onboarding: I introduced new FAs to our organizational culture, ensuring their immersion in the unique world of Raymond James. Collaborating with fellow Transition Planners ensured a consistent cultural onboarding experience.Compliance Mastery: Coordinating IIROC registration and insurance, I reduced risk and instilled confidence in new FAs through meticulous compliance, working hand-in-hand with administrators.Seamless Offices: Collaborating with IT experts, I designed efficient IT setups for new offices, providing them with cutting-edge digital tools. This collaboration ensured that every office was primed for operational excellence.Communication Bridge: Effective communication with upper management enabled the seamless integration of FAs into Raymond James, reducing friction during transitions and fostering a sense of belonging.Challenges to Triumphs: Collaborating with fellow Transition Planners, we addressed and resolved challenges with agility and precision, making each transition a resounding success.Serving as a Transition Planner at Raymond James Ltd was a role filled with purpose, welcoming and seamlessly integrating new talent into the extraordinary world of Raymond James. Our commitment to excellence, collaboration, and dedication to high standards defined this dynamic position, setting the stage for every new FA's success within the company.

As the MOA, I take new patients through the on boarding process ensuring all required documentation has been received and they understand the process. Clinic supply orders, develop workflow between multiple practitioners, and receiving test results from Life Labs and directing them to the appropriate individuals. As a coach I am the final step in a multi-disciplinary cannabis clinic where I assist patients with choosing a Health Canada approved Licensed Producer, suggest products and review dosing protocols. Through Face-to-face and telemedicine I serve patients all across the lower mainland. Monitor their progress, answer any questions that arise through e-mail or phone and guide the patient towards their medical goals through follow up visits every 3 months. Position Highlights -Developed patient tracking system to ensure timely communication. -Assisting with marketing initiatives which increased patient volume.

Manage a team of 4 administrators and 10 practitioners in a fast-paced collaborated health setting. Intake patient’s medical documents and establish their profile while building a strong relationship. Apply for any coverage through ICBC or law firm and manage the file during the patient’s recovery period. Ordering supplies for the clinic, assisting with event planning, maintain storage for 6 clinic locations, and training new representatives. Position Highlights-Assist developing 5 star Customer Service Experience program. -Built process’ at the clinic level to handle requests, supply orders and staff communication

Intake new patient documents, review medical documents and ensure required information has been received. Review schedule for all 16 clinics and ensure all gaps are filled and appointments which need to be rescheduled are contacted and corrected. Train new representatives. Take inbound calls from doctors, patients and Licensed Producers. Assist at point of first contact or refer to appropriate department for completion. Follow up with requests sent to other departments to ensure all requests are completed within reasonable time frames. Provide advice to patients on completing the registration process, preparing for appointments, strain suggestions, and assisting with dosage and different ways of medicating with cannabis. Recently completed training as a Cannabis Counsellor and assisted in developing a patient care department to assist patients from registration to receiving their first order with the goal of being the number one patient care service in the industry.

Crew Chief / Manager – Manage 10 staff members ensuring all aspects of the business are running smoothly. Areas of Responsibility: Directing, schedule, hiring, training and facility upkeep. Ordering and keeping stock of all supplies needed and providing exceptional customer service to ensure every customer’s experience is memorable. Successfully planned and executed special events to increase business and promote our brand. Additional duties include: -Prepare Part-Time Employment Contract-Review with part-time staff the process of preparing payroll timesheets both paper and electronic, and verifying completeness and accuracy-initiate payments for overtime, special project activity as necessary

Senior Customer Service Representative – Assist members with questions on their benefits taking the time to explain the often-complicated breakdowns of both Dental and Extended Health group plans. Sending requests back to the adjuster for any corrections that may be required while striving for one call resolution. Also demonstrated: -The ability to work in a dynamic environment with flexibility and stress-coping skills.-Proven ability to initiate work and work independently.-Excellent abilities to prioritize work and multi-task -Proven ability to work with confidential material

Provide exceptional customer service while maintaining the store and ensuring all staff are exceeding set goals. Assist customers with returns or complaints showing empathy and patience to ensure a resolution that builds strong brand loyalty. -Monitor and correcting when necessary, all expense transactions-Attend to general public inquiries-Demonstrate independent problem-solving and decision-making skills

Credit Specialist - Took applications over the phone for personal products including loans, credit cards and mortgages with a lending authority of over $100,000. Discussed financial goals with customers while reviewing their history with the company and their credit history. Made final decision or sent to a senior representative if it was above my lending authority. Sales and Service department – Answer incoming calls in regards to personal and business banking inquiries from customers ranging from deposit accounts, investments, to mortgages and loans. Using a Windows based computer, I navigated a number of systems to provide the information requested while troubleshooting and ensuring call times are within expectations.Expert Advice Centre – Inbound support line for mortgage reps, lawyers, branches and customers for the mortgage application process from start to finish. Assist with inquiries and requests ensuring there is no delay to often tight closing dates. Send requests to other departments through clear and concise internal correspondence, following up on urgent matters to confirm completion. Dealer Finance Lending Officer – Adjudicate applications for dealer finance loans within my designated lending authority. Reviewing the customer’s credit bureaus and applications, ensuring accuracy of information while weighing in on their credit worthiness. Making a decision within a reasonable amount of time to ensure I meet my goals for the quarter.