Michael Pintozzi Email & Phone Number

Saint Paul, Mn, Us

• Monitor script secure transmission within guidelines set forth by HIPPA.• Utilize AS400 IBM Iaccess sessions to monitor, renew or track individual and group transmissions.• Operate controls on tape hardware for backups and current running backups. • Monitor track and perform tasks within robot schedule, Tidal, Axway, netcool and other proprietary applications• Work within VM and RDP to monitor and work with servers and performance.

Eden Prairie , Mn, Us

Monitoring overall health of software and platforms used in day-to-day operations to prevent tech outages to mitigate wide scale impact to the business.• Interlink, Splunk, pulse Grafana ITMS, and EEMAN used to monitor• Working with IVR, Avaya, Genesis, and various other Telephone platforms

Fremont, Ca, Us

Migrating lab systems to a new security domain.Upgrading Virus and malware software.Moving legacy boxes to a bridged environment.Keep careful logs of system location and virus upgrades in reflection of new environments.system upgrades to accommodate and comply with current security needs

Smørum, Dk

I provide technical software & product support to customers in diagnostic audiology field, handingmultiple models of diagnostic medical devices such as audiometers, tympanometers, and handheld screeners via phone email, & remote access, locally and internationally. Working with Prioporty software. Configuration of HL7 and Sql interactions with software.

Chanhassen, Mn, Us

San Jose, Ca, Us

• Diagnose, troubleshoot, and replicate customer issues, research, and identify solutions Pulse security VPN.• Provide technical guidance as to the subject matter expert in our products of Pulse Secure VPN.• Support both hardware and Software for Pulse secure client. • Ensure proper recording of customer-reported problems and maintaining the status of the problem and problem resolution in case problem report tracking system.• Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database, and tech pub forum.• Work with client to set parameters for traffic, exceptions, host check, and assist configuration for end client. • Participate in the technical review process for new product launches.

San Diego, Ca, Us

Mclean, Virginia, Us

application deployment, application Q&A and troubleshooting.

Minnetonka, Minnesota, Us

• Support for medical software • Troubleshoot all issues from hardware failure to software issues• Troubleshoot issue for IIS, .net, configuration, PACs and Dicom connections• Remote install of software. Bug fix on new software, Imaging software

Minnetonka, Minnesota, Us

• Provide technical and application support for medical imaging software products and platforms, including the integration of this platform into enterprise networks Work as a team to perform technical support for Vitrea Standalone, VitreaView and Enterprise software through support calls and emails, Analyze and support complex customer workflows Including network issues with use of Wireshark and Packet Sniffer.• Troubleshoot issue for IIS, .net, configuration, PACs and Dicom connections• Bug fix on new software, Building knowledge Base on new software• Performed support using WebEx remote connections as Issue software products licenses and troubleshoot related issues

• Field calls for hardware, SAP, Maximo. Office 2010, Windows XP and 7, and proprietary systems• Install systems and manage accounts using Active Directory and Remote Administrator• Field calls from Clients in support of VPN, Ipads, Iphone, android and Virtual Machines

• Monitor global helpdesk email and calls for Windows applications, and proprietary systems• Install systems and manage accounts using Active Directory and Remote Administrator• Field calls from worldwide customer base in support of VPN, Windows legacy, Blackberry, mobile devices• Support of employee accounts on Active directory

Dulles, Va, Us

• Monitor and upkeep 8 IBM blades and 32 virtual servers via VMsphere and on-site maintenance• Research vendor selection and negotiate vendor contracts • Responsible for providing help, support and assistance in initial installation of systems, setup and maintenance of the user account, data recovery, etc. • Create and implement computer policy with servers and exchange 2010

Eagan, Minnesota, Us

Create account in Exchange 2010 and AD 2007Support all Hardware and Software in 5 branchesPrinters, Server support, and LAN/WAN

Sugar Land, Tx, Us

• Supporting Main office IT in Texas and end user with issues such as desktop support, LAN, Printer support, Server Administration, Helpdesk Management • Monitoring the Helpdesk Email and ticketing software for issues and situation that may need intervention and guidance, active directory and email server support.

St Paul, Mn, Us

global helpdesk email and calls for hardware, software, Lotus Notes, and proprietary systems• Install systems and manage accounts using Active Directory and Remote Administrator• Field calls from worldwide customer base in support of VPN, Lotus Notes, mobile devices, and more

Minneapolis, Mn, Us

Field calls from clinics and hospital concerning Microsoft Legacy, Office, Groupwise, Kronos, Peoplesoft issues.Working within a Novell atmosphere using GroupWise and Active Directory, Network access-using Console One, Ticketing using IET solutions Workcenter softwareWorking with healthcare applications Cerner, Invasion, and several other proprietary software

Provided phone support to all current Capella University “learners.” Interpersonal Phone SkillsRemoting to users machine using Adobe breeze to establish remote sessionsHelped to resolve complicated issues regarding websites, enrollment, and accounts.Create tickets for incidents, and service requests with proprietary ticket system.Resolved complicated issues related to faculty, and students with the assistance of the ATS team. Provided timely customer support to user’s whom left messages or sent emails.

Supporting level 1 helpdesk and end user with issues such as desktop support, LAN Administration, Helpdesk Management.Monitoring the Helpdesk Email and ticketing software for issues and situation that may need intervention and guidance,

• Monitor and ticket email and phone requests to Support Desk• Create and update user Active Directory accounts• Run queries in SQL for fuel and user studies; verify user data with Tandem software• Install hardware, build and remotely deploy images, and coordinate installation of all user applications• Support of employee accounts on Active directory

• Field calls from clinics and home users concerning a variety of technical issues• Manage Novell systems, including NetWare, GroupWise, iprint, and iManager• Support diverse healthcare applications from Affinity, Cedara, Quantum, Acuity, and Tempus

Houston, Texas, Us

• Coordinate network printer installations, including ordering new equipment, setting delivery schedules, directing the installation team, reviewing and approving move orders, and closing out projects• Serve as liaison between HP and customer representatives• Troubleshoot all technical installation issues, such as server, driver, SMTP, and IP address errors

London, Gb

• Field technical support calls from locations across the United States • Connect to end-user PCs remotely using Symantec pcAnywhere• Develop scripts for servers and PCs• Support of employee accounts on Active directory

Us

• Provide technical support for all branch employees in six states, successfully resolving hardware, software, and connectivity issues• Maintain and monitor Mainframe connections for communication with external services• Administer Active Directory and Citrix

• Troubleshoot PCS, Treo, and Samsung PDA phones• Help consumers with conflicts in their mobile devices and PCS cards• Perform daily calibration of test equipment

Bedizzole, Brescia, It

• Order, build, and deploy computer equipment and peripheral devices• Manage location of training equipment and ship equipment as needed• Troubleshoot PC, server, and network problems for company’s national network• Install and administer networking equipment locally and across the country• Support of employee accounts on Active directory

Work with MPD. Training for handcuff and ASP usage. FBI training for discerning fake from real Identification. Guest protection.

Security

Law Enforcement

Psychology

Diploma, General