Michael Pitcher Email & Phone Number

Salem, Massachusetts, United States

Greater Boston

Greater Boston Area

Accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.Provide work direction, training and development for a team of Agents. Monitors Agent skill set achievementCommunicate and coach a team of Agents to help achieve Company strategy, local business plans and execute Standard Operating Process (SOP)Analyze and evaluate both financial and Agent performance and develop plans to drive Precinct and Autotech Bay performance

Greater Boston Area

•Provide direct supervision, coaching, training, development, and performance management of supervisors and associates. •Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results. •Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). •Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals. •Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. •Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. •Motivate, coach, recognize, and performance manage employees to reach their full potential.

New Hampshire

Directing the daily activities of Department Managers and hourly associates; Ensuring customer service standards are met through training and development of staff; Interviewing and hiring of hourly associates; Counselling, disciplining and assisting in terminating associates when necessary; Ensuring loss prevention programs and standards are in place to secure company assets; Training department managers and hourly associates on operational standards and store processes.

Area manager responsible for merchandise and presentation; Expenses, PnL Analysis and Sales/Payroll forecasting; Training and development responsibilities for 7 Team Leaders and 110 Team Members; Assisting as Senior Executive to opening a new Target in Haverhill, MA.; Captain of initial placement of all fixtures and signage in three new store openings.

Danvers, Ma

Merchandise Manager for placement, replenishment and recovery; Assisting in interviews, hiring and the training, development and retention of hourly associates; Coaching and counselling of hourly associates up to and including termination; Manage logistics process from unload to presentation on the sales floor.

Manages daily routines including communicating goals, strategies and company programs; Development and training creating a culture of consultative selling. Acting Store Manager for three months.

Orlando World Center Marriott

Front Desk/Rooms Control Associate. Promoted to PBX (Communications) Specialist. Promoted to the only Customer Service Manager and Liason to Resident Manager for 2000+ Room Resort.

Orlando, Florida Area

Full Time 1994-1996 at EPCOT Main Entrance. Part Time 1996-1998. Certified Disney Trainer. VIP Escort.

Music Teacher Education

Activities and Societies: Phi Mu Alpha Sinfonia

Education record

Activities and Societies: Marching Mustang Band, Chamber Chorale, Youth for Christ