Michael Pitcher Email & Phone Number

Salem, Massachusetts, United States

Greater Boston

Greater Boston Area

Accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.Provide work direction, training and development for a team of Agents. Monitors Agent skill set achievementCommunicate and coach a team of Agents to help achieve Company strategy, local business plans and execute.

Greater Boston Area

• Provide direct supervision, coaching, training, development, and performance management of supervisors and associates.
• Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.
• Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
• Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals.
• Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
• Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.

New Hampshire

Directing the daily activities of Department Managers and hourly associates; Ensuring customer service standards are met through training and development of staff; Interviewing and hiring of hourly associates; Counselling, disciplining and assisting in terminating associates when necessary; Ensuring loss prevention programs and standards are in place to.

Area manager responsible for merchandise and presentation; Expenses, PnL Analysis and Sales/Payroll forecasting; Training and development responsibilities for 7 Team Leaders and 110 Team Members; Assisting as Senior Executive to opening a new Target in Haverhill, MA.; Captain of initial placement of all fixtures and signage in three new store openings.

Danvers, MA

Merchandise Manager for placement, replenishment and recovery; Assisting in interviews, hiring and the training, development and retention of hourly associates; Coaching and counselling of hourly associates up to and including termination; Manage logistics process from unload to presentation on the sales floor.

Manages daily routines including communicating goals, strategies and company programs; Development and training creating a culture of consultative selling. Acting Store Manager for three months.

Orlando World Center Marriott

Front Desk/Rooms Control Associate. Promoted to PBX (Communications) Specialist. Promoted to the only Customer Service Manager and Liason to Resident Manager for 2000+ Room Resort.

Orlando, Florida Area

Full Time 1994-1996 at EPCOT Main Entrance. Part Time 1996-1998. Certified Disney Trainer. VIP Escort.

Music Teacher Education

Activities and Societies: Phi Mu Alpha Sinfonia

Education record

Activities and Societies: Marching Mustang Band, Chamber Chorale, Youth for Christ