Michael Pitek Email & Phone Number

Chandler, Arizona, Us

Providing last mile delivery services for hire 7 days a week. We have vehicles and staff to manage your last mile delivery expectations with the highest quality and safety records.

- Strategic planning focused towards creating and scaling highly technical teams related to engineering, operational and logistical departments.- Building highly effective technical teams through cross-functional collaboration, business goal alignment and quality multi-channel communications.- Process improvement evaluations to insure efficiency in getting work done right the first time with a high level of quality - Managing field technical teams supporting 3G/4G/LTE/Microwave/Fiber Optic/IoT networks- Managing Centralized Network Operations Centers (NOC)- Evaluating and implement enterprise level tool suites to support the business - Alarm/Event mgmt., ticketing, change control and configuration mgmt.

San Diego, Ca, Us

Responsible for creating a National Network Operations Center (NOC) and Field services group in support of Ingenu's National wireless network dedicated for the Internet of Things (IoT).- Created a National Network Operations Center monitoring, triaging and dispatching technical services 24x7 in support of a National IoT network.- Provided Technical Leadership to Product Development Engineers, Design Engineers and Product Managers to insure seamless transitions from product inception to full scale production.- Developed job aides, methods of procedures and technical bulletins enabling consistent quality work.- Led efforts with cross-functional departments to create process workflows ensuring network reliability and a positive customer experience.- Created & managed an OPEX budget covering staffing, training, logistics, maintenance and enterprise level tools & applications.- Keynote speaker during pre-sales presentations providing expertise on the framework of how to create/manage/grow large scale operations teams.

- Established and managed the National Quality Installation Standards for the roll-out of Google Fiber’s fiber to the home (FTH) project. - Created and managed technical job aids through collaboration with Engineering, Product Development and Logistics.- Provided leadership and guidance to the Senior Staff of 3rd party National Construction Vendors ensuring accountability to standards and quality workmanship.- Drove down OPEX costs through rigorous governance of SLA/KPI’s driving up installation quality.

Kista, Stockholm, Se

- Defined/Implemented/Governed the Quality Assurance Program for all of Ericsson’s North American Customers. o Customer - Verizon, AT&T, Sprint, T-Mobile, Google, Telcel, Cincinnati Bello Projects - LTE (4G), Fiber, Small Cells, Switch/Core- Led a team of Managers, PM’s and quality inspectors responsible for onsite & virtual audits.- Led project introducing virtual audits through live streaming video. This reduced cost and increased the level of quality due to the real-time interactions with the vendors.- Worked closely with Ericsson’s Corporate in Sweden to overhaul its total quality approach. This included modernizing tools/process to better aligned with the current customer work activities.- Within 14 months the North America Region went from #3 to #1 in overall quality rated against 9 global regions within Ericsson.

Kista, Stockholm, Se

Responsible for executing the financial/operational business case related to Clearwire’s network outsourcing plan.- Responsible for SLA/KPI contract governance and mitigation regarding National Network Performance.- Responsible for the transition of off shoring Tier 3 NOC responsibilities to Mexico City.- Responsible to analyze and implement process improvements when functional areas were under-performing.

Bellevue, Wa, Us

- Responsible for design, operations and performance of the RF, Microwave and Core IP Fiber Networks.- Responsible for the total customer experience including truck rolls to the customer premise for technical support.- Director on-call for National Network (tier 1-3) during major outages, escalations and natural disaster response.- Responsible for planning/forecasting budgets and resources for the continued build out of 450 wireless 4G sites.

Bellevue, Wa, Us

- Lead team to design, build and launch the San Francisco/Sacramento 4G Network (2 Regional Data Centers, 7 POPs and 480 wireless cell sites)- Managed the systematic workflow of installation, commissioning and integration of an IP/Ethernet based network.- Created the Operations team from inception including hiring/training resources and creating policies & procedures that provided 24x7 technical support.- Negotiated 3rd-party maintenance contracts for network outage restoration support.- Worked directly with hardware OEM engineering groups on hardware/software evolution road maps and bug fixes.

- Responsible for installation, testing, repair and maintenance related to the CDMA 3G wireless network.- Provided Executive Leadership status reviews on network performance, maintenance and budgetary compliance.- Disaster recovery trainer for network outages caused by natural or man-made disasters.- Managed PM’s and legal analysts to facilitate modification work within both ground and tower leased areas.

- Managed team of 80 technicians & 6 managers responsible for installation, testing, repair and maintenance related to High Capacity Fiber backhaul and wireless 3G networks.- Responsible for 24x7 technical operations support for all internal or external escalations.- Lead efforts to implement a Universal Field Technical who could service wireless, fiber and CPE equipment.- Lead the pilot training program to unify technician skillsets combining Fiber, Wireless and CPE skills under a single technician.

- Managed team of 30 technicians & 3 managers responsible for installation, testing, repair and maintenance related to wireless 3G networks.- Responsible for 24x7 technical operations

Lead Field Operations during the launch of the PNW’s first Digital Cellular Network.

- Deployment/commissioning of 5Ghz high power microwave multi-channel radio network- Component level electronic troubleshooting and repair.