IT project pre-sales & implementation in an MSP environment.

- Feature implementation and bug fixing the backend and frontend for Viewrail’s primary ERP database- Migrated features from a previous ERP- Liaison for the production integration engineer team

- Developing integration software solutions for inter-connecting industrial vendor systems with a custom, in-house ERP.- Focus on dataflow automation in a manufacturing environment.

- Continuation of time at Blue Star as it merged into MapleTronics. 12+ total years of MSP IT networking and systems engineering experience.- Planned and implemented network, server, and cloud IT infrastructure projects as a technical project lead and product knowledge master for hundreds of businesses in the Michiana area- Deployment, configuration, monitoring and top level escalation resource for IT products and services- Collaborated closely and frequently with client relations managers, clients, vendors, and junior engineers to plan and implement IT infrastructure projects and onboard new clients- Developed and implemented best practices to client IT infrastructure to improve reliability and reduce management cost- Excelled in an intense multi-tasking environment: -- Expectation and chaos management experience -- Juggled simultaneously scheduled projects for multiple clients -- Adjusted quickly to shifting conditions and requirements -- Was immediately available for anything at any time: mentoring, unpredictable vendors, disaster recovery, high priority escalations, etc.- Skills and product lines from the entire 12 year IT MSP career: Windows Server Administration, Active Directory, Azure and Office 365 services, IT infrastructure (server, networking, desktop), Virtualization (Hyper-V and VMware), and Network Engineering (focus on Cisco and SonicWall). - Dell hardware (desktop, server, and storage). EMC / Compellent.- DR: Datto and ShadowProtect.- MSP Tools: ConnectWise suite (Automate, Manage, Control), ITGlue, and Auvik.

- Build, service, and repair personal and business computers - Consult directly with end users regarding their computer problems, possible repair options, and upgrade recommendations - Provide thorough technical assistance to local and national customers via phone and email

- Inspected newly built computers for accuracy in an OEM manufacturing environment - Performed testing on computer hardware and repaired defective units - Conducted research and development on prototypes of new systems