• Act as the single point of contact to the customer for all types of IT service requests - asking questions to quickly diagnose and facilitate the start of the resolution process.• Coordinate all of Breeze End Tech service requests to the appropriate teams - enabling the beginning of a swift and thorough resolution.• Be proficient with basic IT terminology and language that are representative of what will be encountered on a daily basis i.e. network, server, firewall, printers, PCs, etc.• Process IT service requests as they arrive through inbound and outbound calls, emails, manual entry, or direct customer input.• Schedule internal and field resources on the dispatch portal.• Monitor resource schedules to ensure prompt time entry on service requests.• Communicating with and updating customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.• Escalate service requests that cannot be scheduled within agreed service levels.• Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager.• Responsible for entering time and expenses as it occurs.• Enter all work as service tickets into Ticketing System.

- Prepare sandwiches and salads, and work in the kitchen, dining, barista & dishwashing areas.