Michael Plichta

Michael Plichta Email and Phone Number

IT Service Desk Dispatcher at Breeze End Technology, LLC @ Breeze End Technology, LLC
Michael Plichta's Location
Washington DC-Baltimore Area, United States
Michael Plichta's Contact Details

Michael Plichta work email

Michael Plichta personal email

n/a
About Michael Plichta

Michael Plichta is a IT Service Desk Dispatcher at Breeze End Technology, LLC at Breeze End Technology, LLC.

Michael Plichta's Current Company Details
Breeze End Technology, LLC

Breeze End Technology, Llc

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IT Service Desk Dispatcher at Breeze End Technology, LLC
Michael Plichta Work Experience Details
  • Breeze End Technology, Llc
    It Service Desk Dispatcher
    Breeze End Technology, Llc Jan 2021 - Present
    United States
    • Act as the single point of contact to the customer for all types of IT service requests - asking questions to quickly diagnose and facilitate the start of the resolution process.• Coordinate all of Breeze End Tech service requests to the appropriate teams - enabling the beginning of a swift and thorough resolution.• Be proficient with basic IT terminology and language that are representative of what will be encountered on a daily basis i.e. network, server, firewall, printers, PCs, etc.• Process IT service requests as they arrive through inbound and outbound calls, emails, manual entry, or direct customer input.• Schedule internal and field resources on the dispatch portal.• Monitor resource schedules to ensure prompt time entry on service requests.• Communicating with and updating customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.• Escalate service requests that cannot be scheduled within agreed service levels.• Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager.• Responsible for entering time and expenses as it occurs.• Enter all work as service tickets into Ticketing System.
  • Panera Bread
    Retail Hourly Associate
    Panera Bread Jan 2017 - Jan 2021
    Virginia, United States
    - Prepare sandwiches and salads, and work in the kitchen, dining, barista & dishwashing areas.

Michael Plichta Education Details

Frequently Asked Questions about Michael Plichta

What company does Michael Plichta work for?

Michael Plichta works for Breeze End Technology, Llc

What is Michael Plichta's role at the current company?

Michael Plichta's current role is IT Service Desk Dispatcher at Breeze End Technology, LLC.

What is Michael Plichta's email address?

Michael Plichta's email address is mi****@****ple.com

What schools did Michael Plichta attend?

Michael Plichta attended Northern Virginia Community College, W.t. Woodson High School.

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