Michael Ploeckelmann Email & Phone Number

Orlando, Florida Area

❖ Perform activities including viewing a computer terminal and navigating menus andscreens on a computer terminal❖ Resolve general customer service concerns through effective customer servicetechniques❖ Ability to work independently and in a team environment.

Orlando, Florida Area

❖ Scan and verify park admission tickets and ownership upon guest entry and re-entryinto Universal parks.❖ Assures each park guest has the proper ticket for admission.❖ Process sales transactions of park admission upgrades, while practicing proper cashhandling procedures and assuring the accuracy of funds.

Orlando, Florida Area

❖ Scare people and make them cry. ❖ Scare them bad enough to induce wetting of pants.❖ Follow directions on scaring methods and safety and security procedures to ensure cast and guest safety.

Lake Buena Vista, Fl

❖ Attraction roles responsibility included greeting Guests, loading and unloadingattractions, operating attraction systems, delivering narrations of varying lengths andproviding audience control.❖ Merchandise roles entailed providing “Merchantainment” to guests--a combinationof merchandise and entertainment in a themed atmosphere. Job duties includedoperating a cash register, cash handling, stocking shelves, cleaning, and providingmerchandise and other information to guests. Also exhibited a positive, friendly andhelpful attitude to our guests.❖ Food and Beverage roles required greeting Guests upon arrival, seating Guests in thedining room, creating and managing reservations within a computer system,maintaining a seating chart and resolving Guest situations. Additional responsibilitiesincluded busing tables, running food, folding napkins, light cleaning and assisting asneeded. Working both indoors and outdoors, and speaking in front of large groups.

Orlando, Florida Area

❖ Executes Special Events in Universal Studios, Islands Of Adventure, CityWalk,Resort Hotels and Sound Stages.❖ Assist with arrivals and check-in of Event Guests, facilitate movement of groupsthroughout the resort, provide overall itinerary information and assistance to SpecialEvent Guests (restroom, attraction and bus locations), maintain boundaries of Event,distribute materials (programs, souvenirs, ponchos, etc.).❖ Provide assistance during Productions on Universal property-crowd control,barricade and rope and stanchion placement.

Greater Minneapolis-St. Paul Area

❖ Assisted in the performance of all Inflight safety, customer service and cabinpreparation duties.❖ Communicating and cooperating with the flight and ground crews, as a member ofthe Inflight team.❖ Applied common sense in understanding and dealing with the flying public. Dealtwith a variety of emotion, frustration and unusual behavior. Irregular situationshandled diplomatically and professionally

Oak Creek, Wi

❖ Assisted in the performance of all Inflight safety, customer service and cabinpreparation duties.❖ Communicating and cooperating with the flight and ground crews, as a member ofthe Inflight team.❖ Applied common sense in understanding and dealing with the flying public. Dealtwith a variety of emotion, frustration and unusual behavior. Irregular situationshandled diplomatically and professionally

Greenfield, Wi

❖ Provide friendly, fast, and accurate processing for all customer transactions at the frontlanes and customer service while providing solutions to customers.❖ Utilized all relevant sales tools to assist profitable growth drive and exceed departmentand individual goals.❖ Help answer questions and resolve customer issues.