Michael Plogsted Email & Phone Number

Provided support to techs and store reps. Placed service orders for all products. Revised orders adding new products or removed products that were upgraded or no longer needed per customer. Changed and confirmed due dates. Arranged credit on accounts per reps or personally to resolve customer complaint. Tracked equipment, Modems (fiber and copper) to correct billing. Asked to take overflow calls from call center to deal with billing, service calls(repair), explained products to customer with pricing.

Corrected service orders placed by reps and tech's. (example: speed requirements for internet. Copper unable to provide speed above 10mg , fiber up to 100mg,correctedf modems that were entered wrong.) System missed due dates call advise customer and confirm new due date. Made corrections to any orders that did not flow properly thru the system.

Made contacts with clients to sell small office telecommunications. Establishing fixed prices for my larger clients that made it easy to place orders for their expansion and new sites. Excellent product knowledge and commitment to my customers that resulted in repeated orders. Not one customer complaint.