Michael Ploof Email and Phone Number

Specializes in Sony product knowledgeExpert communication skills, promptness, and a genuine, friendly demeanor with customers, managers and coworkers alike.Strong presentation skills with medium to large sized groupsEscalate Home Theater sales dailyIncreased Sony sales by 250% annuallyThrives in a fast paced, dynamic, public facing environmentExecuted store wide training's on Sony ProductsEnlighten the consumer and present total solution offerings based on customer’s unique needsEducate customers in new technology by being upbeat, personable and enthusiasticTrouble shooting productsUnderstands and executes store shrink planManaged Corporate AccountsUtilize all relevant sales tools to drive profitable growthMaintained/Managed Sony Experience storeSet up deliveries Understanding of Order Management SystemsUnderstanding of Inventory Control SystemsLeverages on-line resources, tools, and peer knowledge to self-trainSetting up complex installsEngage customers in the latest mobile technology utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high serviceActivation of phone planesMentoring of new employeesDelegation of work loadSuperior customer service/people rapport building skills, both one on one, and in group environmentDeterred returns or cancellations of productEagerness to solve the customer’s needs while at the same time develop and foster long-term, trusting relationships with customersHandle all aspects of sales including: customer contracts and warranties, customer payments, cash and credit card/check transactionsDevelop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.Designed trade shows

Strong ability to receive directions and establish routineCapable of working independently using appropriate judgmentClean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them outAbility to concentrate, memorize, and recollect logical connections and sequencesWell-equipped at identifying package markings and zip codesExcellent communication and interpersonal skillsEnsure successful transfer and delivery of goods to intended destinationsSort packages for delivery, operating heavy machinery, and hydraulic conveyor beltsSupervised 2-5 workersLoad and unload packages quickly and efficientlyRelocate merchandise to the appropriate bin for sorting or storage and assist with putting up stock in various departments