Michael Plunkett Email and Phone Number
Michael Plunkett's Location
Philadelphia, Pennsylvania, United States, United States
Michael Plunkett's Contact Details
Michael Plunkett work email
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Michael Plunkett personal email
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Michael Plunkett phone numbers
About Michael Plunkett
As a Manager of Client Success at McKinsey & Company, my team of customer success professionals and I deliver strategic and operational support to our clients across various industries and regions. With over eight years of experience in customer success roles, I have developed strong skills in customer relationship management (CRM), problem solving, social networking, and communication.My mission is to help our clients achieve their goals and maximize their value from our products and services. I do this by building trust, fostering collaboration, and providing guidance and insights. I also leverage my domain expertise in ERP, Adobe, and Salesforce platforms to help our clients optimize their workflows and processes. I am motivated by the challenge and opportunity to work with some of the world's leading organizations and drive positive impact and growth.
Michael Plunkett's Current Company Details
Michael Plunkett Work Experience Details
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Manager Of Client SuccessMckinsey & Company Apr 2022 - PresentUs
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Senior Customer Success ManagerAdobe Feb 2021 - Apr 2022San Jose, Ca, Us -
Senior Customer Success ManagerWorkfront, An Adobe Company Mar 2020 - Feb 2021Lehi, Utah, Us -
Senior Customer Success ManagerStorable Jul 2019 - Mar 2020Austin, Texas, UsStorable (f.k.a. SpareFoot, SiteLink and storEDGE) empowers self-storage operators to simplify operations by using a suite of technology solutions created to maximize business growth and manage day-to-day tasks. Storable is creating innovative experiences within a niche market often overlooked by larger technology. -
Customer Success ManagerMonetate Dec 2017 - Jul 2019Dallas, Texas, UsI manage the full customer lifecycle of a 3+ million dollar book of business made up of several Fortune 500 customers. My day-to-day core responsibilities include on-boarding, renewal negotiation, managing support tickets, implementing client-specific program success plans, supporting DEV requests, raising customer friction points to the product team, and monitoring client health.Monetate enables consumer-facing brands to deliver, at scale, the relevant 1-to-1 online experiences that customers now expect. Our goal is to help our customers grow more of their customers into their best customers -
Erp Customer Success Manager - Team LeadOracle Jun 2017 - Nov 2017Austin, Texas, UsOracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet. The CSM is a customer-facing, post-sale, install-base Account Manager. Teaming with the multiple groups within Sales, Support, Operations and Consulting, the CSM is responsible for understanding the near- and long-term vision of the customer. Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer’s value of their Oracle Cloud service. The key initiatives as an ERP Customer Success Manager Team Lead at Oracle are as as follows:• Serve as the primary point of contact for customer post sale Cloud ERP/EPM related activities• Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy• Provide forecasts on likely future customer consumption• Prepare and educate customers on new features / services• Actively coach team members via direct feedback on soft skills like positioning upsell opportunities or handling escalations • Lead efforts to increase customer satisfaction across the Customer Success organization. • Lead Team to identify product expansion/up sell opportunities while providing input into the CSM methodology and direction. -
Erp Customer Success ManagerOracle Oct 2016 - Jun 2017Austin, Texas, UsOracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet. The CSM is a customer-facing, post-sale, install-base Account Manager. Teaming with the multiple groups within Sales, Support, Operations and Consulting, the CSM is responsible for understanding the near- and long-term vision of the customer. Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer’s value of their Oracle Cloud service. The key initiatives as a Customer Success Manager on Oracles ERP Cloud team as as follows:• Serve as the primary point of contact for customer post sale Cloud ERP/EPM related activities• Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy• Provide forecasts on likely future customer consumption• Prepare and educate customers on new features / services• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs• Development of reference accounts• Operate as key conduit for knowledge transfer to install base• Retention and expanding the customer's knowledge and footprint
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Senior Customer Success ManagerMain Street Hub Apr 2016 - Aug 2016Austin, Tx, UsKey Responsibilities: • Manage all aspects of customer life cycle post sales, including full ownership of the clientexperience• Proactively address customer concerns while identifying sales opportunities, through upsells orreferrals to provide more value to the customer through our suite of products• Develop a consultative relationship with customers to drive long-term loyalty and retention• Drive high-quality customer success to meet or exceed the monthly goals and revenue metrics• Develop and maintain deep expertise of Main Street Hub products and best practices to providevalue to customers• Challenge myself, my teammates, and my leaders to continually improve performance -
Customer Success ManagerMain Street Hub Sep 2015 - Mar 2016Austin, Tx, Us• Manage all aspects of customer life cycle post sales, including full ownership of the clientexperience• Proactively address customer concerns while identifying sales opportunities, through upsells orreferrals to provide more value to the customer through our suite of products• Develop a consultative relationship with customers to drive long-term loyalty and retention• Drive high-quality customer success to meet or exceed the monthly goals and revenue metrics• Develop and maintain deep expertise of Main Street Hub products and best practices to providevalue to customers• Challenge myself, my teammates, and my leaders to continually improve performance
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Assistant Branch ManagerEnterprise Rent-A-Car Jun 2014 - Sep 2015St. Louis, Mo, Us-Created fun team oriented environment with contests to increase office sales.-Participated in daily business to business service and sales calls to generate and drive sales. -Established relationships with customer and accounts promoting the Enterprise Rent-A-Car brand.-Accountable for development, training, and establishing sales goals for branch employees.-Employees finished on top of the sales matrix attending elite to eat dinners.-Branch’s operational profit has been ranked in the top 5 of the Pittsburgh area over last 8 months.-Responsible for daily fleet management of a 300 car branch.-Increased monthly income per car by $15 or greater -Established marketing plans for the branch helping to increase fleet size by 26% in the last 6 months-Ranked top 10 assistant manager in group last 6 months. -
Management AssistantEnterprise Rent-A-Car Jun 2014 - Jun 2014St. Louis, Mo, UsDrove sales at the Crafton office increasing monthly sales package by 25%
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Management TraineeEnterprise Rent-A-Car Sep 2013 - May 2014St. Louis, Mo, Us-Completed Management Trainee program in an accelerated 7 months due to exceeding both sales and customer service expectations. -Number one in liability sales for the first 10 months with the company-Participated in daily business to business service and sales calls to generate and drive sales. -Established relationships with customer and accounts promoting the Enterprise Rent-A-Car brand.
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Account ExecutivePrincetonone Mar 2012 - Jul 2012Jacksonville, Florida, UsAs one of the largest recruitment services firms in the United States, with significant global partnerships, PrincetonOne has earned annual revenue of more than $30 million. Our solutions help ease the frustrations often associated with finding and attracting talent on a global scale. As a result, our clients are able to improve workforce performance and achieve critical business objectives. -
Client Devolopment AssociateIron Mountain Aug 2011 - Mar 2012Boston, Massachusetts, UsResponsible for cold calling as well as farming existing leads to discuss offerings with various different contacts including C level executives, IT, purchasing, facilities and HRIn 6 months achieved $200,000 worth of pipeline business with $10,000 closing to date
Michael Plunkett Skills
Customer Relations
Sales
Customer Retention
Salesforce.com
Social Media Marketing
Social Media
Customer Service
Leadership
Teamwork
Time Management
Microsoft Office
Public Speaking
Marketing
Sales Management
Customer Support
Microsoft Excel
Management
Training
Account Management
Social Networking
Customer Satisfaction
Marketing Strategy
Sales Process
Seo
Technical Support
Cloud Computing
Digital Strategy
Digital Communication Strategy
Software As A Service
Enterprise Software
Campaign Management
Social Media Optimization
Social Media Measurement
Strategy
Team Leadership
Consulting
Team Building
Onboarding
Milestones
Start Ups
Michael Plunkett Education Details
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University Of PittsburghGeneral -
Wissahickon Senior High School
Frequently Asked Questions about Michael Plunkett
What company does Michael Plunkett work for?
Michael Plunkett works for Mckinsey & Company
What is Michael Plunkett's role at the current company?
Michael Plunkett's current role is Manager of Client Success @ McKinsey & Company.
What is Michael Plunkett's email address?
Michael Plunkett's email address is mp****@****obe.com
What is Michael Plunkett's direct phone number?
Michael Plunkett's direct phone number is +151261*****
What schools did Michael Plunkett attend?
Michael Plunkett attended University Of Pittsburgh, Wissahickon Senior High School.
What are some of Michael Plunkett's interests?
Michael Plunkett has interest in Children.
What skills is Michael Plunkett known for?
Michael Plunkett has skills like Customer Relations, Sales, Customer Retention, Salesforce.com, Social Media Marketing, Social Media, Customer Service, Leadership, Teamwork, Time Management, Microsoft Office, Public Speaking.
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