Michael Plunkett Email & Phone Number

Wahroonga, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Practical business navigation & strategies for small business. Navigent is a small professional consulting business established by Michael to focus primarily on financial management, operational improvement & project management for SME’s and private trustee services.Achievements:• Acting Operations Manager for professional services firm including full overhaul of strategic planning, development of a new learning & development strategy, and due diligence for business acquisition.• Tender support for facilities management for an IT services company to a major Australian FMCG entity. • Full company set-up including accounting system implementation, website creation, branding and all administrative and operational functions.• Full operational & performance review for a med-tech company including recommendations for system and process improvements.

Sydney, Australia

Dental Axess distributes best-in-class digital dental technology across Australia & New Zealand and globally in Canada & Switzerland. As General Manager Operations, Michael was responsible for all day to day aspects of finance, operations, service support, HR & administration.Achievements:• Implemented new product & customer reporting capabilities which enabled accurate sales portfolio performance reporting and substantially improved gross margin analysis. This facilitated simplified sales commission models, linked sales outcomes to profitability and targeted sales resources on underserviced customer segments.Accountabilities:• Developed and rolled-out new budget and financial performance monitoring; • Day to day responsibility and accountability for all aspects of finance, logistics, operations and customer support. Continuous monitoring of financial and operational performance including budgeting & cash management, pricing & margin analysis. • HR management including recruitment & performance management; Premises and facilities management.• Service contract updates and redevelopment of loan equipment leasing documentation.

Sydney, Australia

Managed the implementation of an outsourced superannuation clearing solution.

Sydney, Australia

Investment Trends develops and distributes syndicated financial market research to global financial institutions and market participants. Michael was responsible for all aspects of the efficient operation of the business.Achievements:• End to end CRM implementation including data cleaning & import, system configuration, user training and creation of a suite of tailored sales & management reports. Enabled real time access to sales pipeline reporting, research renewals updates and sales activity tracking.• Obtained new UK & Australian immigration sponsorship licences for the business.Accountabilities:• Accountable for all aspects of the business including financial and operational performance. • Oversee and implement strategic operational projects and activities.• HR management including recruitment, immigration/visa management & resource planning. • Leverage relevant opportunities and resolve all strategic and operational challenges as they arise.

Sydney

Accountable for retaining customers and improving NPS of Optus’s micro business customers.

Armidale Nsw

One of Australia's largest regional Chartered Accounting firms, and with more than 150 personnel, it primarily services northern NSW & south east QLD. Accountable for practice governance & management including financial performance and responsibility for all non-client facing activities of the practice.Achievements:• Facilitated a new strategic marketing plan focussed on new service specialisations in superannuation, tax & estate planning and identifying regional growth opportunities.• Fully rebranded practice logos, stationery and corporate signage and implemented a new firm website.• Facilitated & implemented a new firm wide risk management review and control framework.Accountabilities:• Practice governance, management of the Executive Committee & Executive Team including financial performance and day to day responsibility for all non-client facing activities of the practice including marketing and communications and premises & facilities management.• Quality Assurance, professional development, HR, capacity planning and performance management.

Melbourne, Australia

Managed the development & planning of the customer contact activities for ~1.2M Telstra Business customers for all platform, product and pricing plan exits & migrations being driven by Telstra’s ‘Transformation’ program. Successfully completed more than 80 separate product and platform closures with a negligible volume of customer complaints and with no customer issues unresolved.

Melbourne, Australia

Product accountability for customer segment focussed on ~250,000 ‘entrepreneurial’ SME customers spread across Australia. Required a detailed understanding of the customer base using comprehensive market research into customer needs & behaviours; reviewing existing products and proposing changes to product structures & pricing; development rof product roadmaps to take account of market changes. Developed and launched key major fixed voice business products & related pricing.

Melbourne, Australia

Accountability for ~60,000 Telstra small business customers and focussed on whole of business product knowledge and a detailed understanding of SME customer demographics, buying behaviours and channel preferences. Successfully developed and launched multiple key fixed voice and mobile services product suites catering to the business market in Australia.

Melbourne, Australia

Wide ranging role focussed on financial & strategic pricing evaluation of marketing initiatives. Developed customer pricing targeted to business customers to assist in customer retention, reduced customer churn, expanded market share and increased share of wallet. Included in-depth customer data analysis to ensure accurate revenue & EBIT forecasting.

Melbourne, Australia

SMS provide IT project management & business consulting services to a diverse range of businesses. Major assignments included:Project Manager, Origin Energy (10 months) – Focused on completing the integration of metering and settlements databases to support compliance with contestable electricity legislation within Victoria’s electricity market. Segment Manager, Telstra (11 months) - Responsible for the introduction of 2 major mobile phone programs targeted at the SME market. Business Analyst, TXU Australia (now Energy Australia) (11 months) - Part of the GST implementation team for TXU, a utility company supplying gas and electricity in Victoria.

Sydney

Sydney

Sydney, Australia

Bachelor Of Commerce (B.Com.), Accounting Major

Master Of Business (Marketing), Marketing

Ca Program