Michael Pluto Email & Phone Number

Boston, Massachusetts, United States

Managed various existing and new applications prioritizing yearly organizational investment to maximize outcome of product workflows used by clients globally.• Developed and implemented Research Management System introducing new production application workflows, gaining new clients, and increasing competitive footprint.• Implemented strategic switch of content source via speech to text capabilities for investor relations events, doubling coverage of transcript product, expanding new types of content to existing product, and reducing annual costs allowed product to become self-reliant for content source.• Created and implemented new Project Tracking and Bill Back Usage system, allowing investment banking clients to track purchase-based usage for spend allocation.o Supported major migration of investment banking clients to strategic applications while reducing footprint of users on legacy products, streamlining product offerings.

Greater Boston Area

Application Product Manager focused on Portfolio Management and Investment Banking workflows.• Addressed existing and future product propositions while identifying legacy products to be set to end of life, improving workflows through enhanced user experience based on customer feedback and aligning with market competition.• Conducted production releases of investor relations events and transcripts datafeeds for 100+ clients and 3rd-party commercial partnerships, providing market with alternative access to content.• Delivered and managed high-quality, service-enabled products with clearly defined support structure, demonstrating customer focus and full support of division and segment goals, exceeding division and segment sales goals and client retention in multiple consecutive years.

Deliver and manage high-quality, service-enabled products with clearly defined support structures that demonstrate customer focus and full support of division and segment goals. Responsible for addressing existing product propositions as well as managing the direction of future propositions that are being developed via strategic platforms. Key duties, tasks and deliverable include: Research, Define, Agree and Deliver the Product Strategy. Create, maintain, publish and communicate as appropriate, a fully integrated Roadmap. Define, implement and monitor a full Service & Support model. Create, maintain and provide training in conjunction with other relevant groups. Establish and maintain relationships with key internal and external stakeholders. Primary product is a corporate disclosure event calendar, transcript service and company issued guidance. Integrated in the vast majority of Thomson Reuters financial services platforms.

Actively participate in the development, implementation and support processes as part of product management within Investment & Advisory for Thomson Reuters desktop product StreetEvents. Responsibilities include coordinating and driving resolution of product issues. Develop communications and training for sales and service teams on product releases. Manage and drive the implementation of integration and enhancements. Ensure appropriate incident tracking and monitoring procedures are in place. Establish scalable infrastructure for regularly reviewing and addressing overall product quality from customer perspective.