Manages 49 applications to support a wide variety of customer journey areas such as fraud, credit card inquiries, and disputes. This process was inefficient and outdated and as a result affect a number of application across the bank which subsequently affect service delivery. The aim of the migration is to effectively improve customer experience/ user journey.Replaced the existing Business process management and boostsystem application for onboarding of new and existing business banking customers in collaborationwith the scrum team, to deliver a seamless E2E customer journey.Leads daily stand-ups, evaluates progress and provides support as needed on remediation ofimpediments to support commitments to product. Actively worked with the Product Owner and Stakeholders to monitor and prioritise productbacklog on an ongoing basis to meet release timelines and value to the business. Works with outside organisations and business partners to coordinate cross-team dependenciesto meet product objectives. Worked collaboratively with the other development team members to plan Sprints and selectbacklog items for the Sprint. Developed end-user acceptance test scenarios and scripts and successfully secured end-useracceptance and sign-off Modelling and production of TO BE business process maps using standards such as the UML Coordinating user acceptance testing for each release, assisting cross-functional subject matterexperts with new functionality and the Scrum process. Gathered metrics and performed analysis to determine areas of potential improvement andimplement process changes as necessary. Performed requirements analysis, documentation, and quality assurance for each deliverable. Documented, coached, and elicited business requirements from subject matter experts bywriting user stories using Jira and confluence resulting in a clearer, more detailed, and morecomplete understanding of project deliverables.

Responsible for the delivery of the digital transformation project aimed at user journey experiencewith regards to payment of housing rents/areas and affordability resulting in a 30% increase in rentand debt collection. Coordinated and facilitated extensive user interviews and workshops to gatherand analyse requirements. Developed crucial functional requirement specifications, creating detailed user stories andprocess flow diagrams to support functional specifications. Worked closely with the Product Owner to break down Epics into User stories. Actively participated in Backlog refinement alongside other Development Team members andProduct Owner Elicitation and documentation of requirements – functional and non-functional - from therelevant stakeholders Worked collaboratively with the other development team members to plan Sprints and selectbacklog items for the Sprint. Modelling and production of TO BE business processes using standards such as the UML Production, documentation, and analysis of AS-IS processes for the business Performed all Scrum Ceremonies, Sprint Planning, Daily Scrum Meetings, Sprint Review and Sprint Retrospect Meetings as part of the 3 Amigos and Scrum Team Ownership and management of the RAID log for the project teams.