• Worked in network operations center, performing troubleshooting and surveillance tasks.• Coordinated with field operations, vendors, and other carriers to resolve, mitigate, and avoid outage, simplex, and hazardous condition events.• Monitored company’s transport network via IBM Netcool and investigated alarms.• Acted as liaison between management and staff.• Escalated problems to management as appropriate.• Assisted peers on technical issues.• Resolved hardware and software telemetry issues at access level.• Determined if issues were limited to customer premises, local loop, or internal core network.• Worked with various broadband technologies, such as fixed wireless, cable, DSL, and FTTP.