Officer - Client Operations & Reporting
Boston, Massachusetts, Us
•Oversaw and managed three direct reports.•Oversaw and managed client service related to fund events such as new fund start-ups, fund mergers, fund liquidations, fund adoptions, and sub-advisor changes.•Managed, reported, and reviewed the security write off process with the client to ensure that worthless securities were removed from the funds in a timely manner.•Oversaw and reviewed the entire security position reconciliation process on a total of over 500 mutual funds to ensure that security position variances were identified and resolved in a timely manner. This included all security types: fixed income, equity, derivatives, and term loans.•Oversaw and reviewed the forward fx reconciliation process to ensure that forward fxs were processed in a timely and accurate manner.•Interacted regularly with high-level client contacts to resolve and address issues in order to maintain the highest level of quality service possible.•Participated in the term loan corporate action process as events arose.•Managed and facilitated the trade automation process to ensure that all functions were as efficient and low risk as possible.•Educated the staff on the importance of quality control, timeliness, and exceptional client service