Michael Powell Email & Phone Number

Acworth, Ga, Us

Acworth, Ga, Us

• Provide advanced troubleshooting and resolution for complex hardware, software, and network issues within dental practices, serving as an escalation point for Tier 1 and Tier 2 technicians.• Troubleshoot and repair escalated dental-specific equipment, including digital X-ray machines, intraoral cameras, and CAD/CAM systems.• Configure, maintain, and optimize dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) and resolve escalated software issues.• Proactively monitor system health, perform updates, and apply patches to ensure security and optimal performance.• Oversee server management for high availability and minimal downtime, handling escalated server issues.• Integrate and troubleshoot dental imaging and practice management systems for efficient data flow and connectivity.• Document technical issues, resolutions, and configurations for compliance and future reference, ensuring escalated issues are thoroughly documented.• Generate reports on system performance, security, and incident resolution, providing insights for process improvements.• Update knowledge base articles based on escalated cases to improve Tier 1 and Tier 2 support efficiency.• Collaborate with dental office staff to understand specific IT needs and deliver tailored, escalated solutions.• Coordinate with vendors for hardware, software procurement, warranty claims, and service agreements, handling escalated vendor issues as needed.

• Provide advanced troubleshooting for complex hardware, software, and network issues within dental practices and dental service organizations.• Repair and maintain dental-specific equipment (e.g., digital X-ray machines, intraoral cameras, CAD/CAM systems).• Configure, maintain, and optimize dental practice management software (Dentrix, Eaglesoft, Open Dental).• Monitor system health, perform updates, and apply patches to ensure security and peak performance.• Oversee server and database management, ensuring high availability and minimal downtime.• Configure and manage firewalls, VPNs, and security protocols for HIPAA compliance.• Set up secure Wi-Fi and LAN connections tailored for dental offices.• Integrate and manage dental imaging and practice management systems for seamless connectivity.• Manage Active Directory, including user accounts, group policies, OUs, and access controls.• Administer Office 365, including Exchange Online, SharePoint, OneDrive, and Teams.• Create and manage user and shared mailboxes, distribution lists, and email security protocols (e.g., EOP, Microsoft Defender).• Conduct Office 365 license management and ensure role-based access.• Document technical issues, resolutions, and configurations for compliance and reference.• Develop and update knowledge base articles for streamlined troubleshooting.• Coordinate with vendors for hardware, software procurement, and warranty support.

Atlanta, Georgia, United States

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States