Michael Primus Email & Phone Number

- Greet patients and respond to routine requests for information. Obtain insurance information, verify coverage, collect co-pays, deductibles, outstanding balances, post payments and update demographic and insurance information.- Check-in patients, coordinate cancellations & reschedule- Gather necessary demographic, insurance and clinical information from patient and enter into Epic database. Seek appropriate resources to resolve about the type, date or location of prescribed procedures.- Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinate and communicates schedules. - Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.- Monitor patient flow to ensure they are cared for in the most efficient and courteous manner. Offer various assistance to patients to include: arranging transportation needs (Lyft, etc.), providing directions, locating wheelchair, etc.- Perform visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.- Process standard & urgent provider referrals for specialty care.

Fox Point, Wisconsin, United States

- Process all paperwork relevant to the purchasing and receipt of goods.- Assist customers with scheduling, and orders.- Answer phones, file, bookkeeping.- Liase with internal and external departments.- Place orders and monitor delivery dates.- Coordinate/plan technicians job schedules.- Organize shipment schedules and storage layout.- Take inventory, complete counts, rotate stock for optimum usage and generate detailed report for shrinkage.- Oversee and verify all items received, stored and issued according to established procedures.- Maintain all paperwork and procedures relative to inventory control.- Answer customer calls about products and services.- Maintain courteous and professional customer interactions at all times.- Handle special orders for customers.- Provide courteous & straight forward customer service.Store/Sales Manager January1992 – January 2001- Promoted from sales associate to store manager after only two years.- Managed daily operations of retail store.- Provided floor sales leadership and supervised four associates.- Open and closed store.- Provided comprehensive customer service from delivering valuable product information.- Proactively worked with low performance customer service and communication skills.- Responded to customer issues in a timely manner and resolved complaints to total satisfaction.- Train, coach and mentor new employees.Sales AssociateJanuary1990 – January 1992- Greeted customers in a timely fashion while determining their needs.- Answered customer questions about product availability.- Placed special orders for customers.- Set up displays to highlight concepts and promotions in showroom.- Maintain thorough and updated knowledge of equipment and product offerings as well as promotions.- Explain equipment operation and maintenance details and tips for use.- Upsell accessories to maximize revenue opportunities.- Earned top sales recognition for exceeding sales goals.