Michael Proch Email & Phone Number

Responsible for building customer loyalty and growing our existing customer base, by delivering superior customer service and proactively outreaching to existing clients to ensure they are getting the most out of their products and services.Support daily business operations, including auditing teller transaction receipts daily and consistently adhering to all operational controls to ensure the safety and security of the client and bank assets.Provide tellers with guidance on products and special programs, how to identify client needs, and how to provide appropriate referrals.

Greater Chicago Area

• Provided team members with coaching and guidance on products and procedures, identifying client needs, and providing appropriate business leads• Created an empowered environment, encouraging innovation and creative thinking• Communicated potential solutions to achieve daily sales goals

Greater Chicago Area

• Engaged with customers and took ownership of their experience• Utilized product and service knowledge to cross sell• Managed time effectively and multi-tasked to increase productivity

Greater Chicago Area

• Followed established procedures to meet deadlines• Bundled, labeled, and routed mail into designated areas depending on destination• Self acquired skills to distribute incoming mail into the correct boxes and pigeonholes

Greater Chicago Area

• Led and verified appropriate articles on patient tray line• Maintained and coordinated patient services• Expedited work flow to increase productivity