Michael Procter Email & Phone Number

Mayfair, London

Whistler, British Columbia, Canada

Managed contract fulfillment, client relations and revenue management.Worked directly with clients providing assistance, problem solving and generating revenue through upselling to include food & beverage and event spaces to their groups.Developed client management skills as the direct contact for all private owners of rooms within the hotel.Built SOPs and training materials for both Group Housing Coordinator and Rooms Controller roles.Created a master document for all groups, including time-activated warnings and guidelines for team members to ensure completion of pre-arrival group tasks, leading to consistently high scores in Group Satisfaction.

Whistler, British Columbia, Canada

Gained experience planning and allocating rooms during periods of large group turnover as well as coordinating between the front office, housekeeping and sales departments.Developed a hotel-wide guide for room allocation, incorporating factors like quality and noise levels into a ranking matrix which streamlined Rooms Controller duties and ensured guest satisfaction for VIP arrivals.

Whistler, British Columbia, Canada

Whistler, British Columbia, Canada

Whistler, British Columbia, Canada

London, United Kingdom

During my second period of time in AGCS, I assisted in both Multinational Operations and Property working in data analysis and processing, renewal package presentation and system reorganisation.

Bachelor Of Arts - Ba, History

International Baccalaureate