• Support and build relationships with over 50 outsourced clients in various industries consisting of employee populations of 5 to over 300 employees. • Provide guidance and assistance on employee relations, conflict resolution, performance and compensation management, counseling, and PIPs.• Conduct employee investigations including harassment and discrimination. Partner with employment law as necessary. • Manage the leave of absence process including, FMLA, CFRA, PDL, ADA, and FEHA. • Consult with clients and draft handbook addenda to fit the needs of their organization.• Interpret and communicate new and existing HR laws to clients, including, but not limited to, legislation involving COVID-19. • Mentor internal HR team to foster growth and a collaborative team dynamic.• Liaise with payroll, benefits, labor and employment law, risk management and IT to offer high-level service to clients. • Mentor and provide guidance to internal HR team to foster a collaborative team dynamic.

• Managed and maintained the data integrity of an employee population of over 600, using the proprietary HRIS.• Managed and delivered seamless full cycle onboarding and offboarding for the entire employee population.• Partnered with IT to implement a new onboarding system that resulted in an increase in efficiency and streamlined communication between departments. • Drafted and revised agreements such as a new 403(b) salary reduction agreement, that improved the ease of use by employees and reduced user completion errors.• Administered various leave of absences such as FMLA and Parental Leave and calculated reduced pay calendars to coordinate with State benefits.• Acted as a point of contact to support and navigate employees though the leave process.• Liaised with TPA to administer self-insured health plan. Effectively communicated plan nuances and responded to benefit related inquires.• Conducted weekly data analysis of large claims to monitor stop-loss. • Prepared contracts for non-exempt employees using compensation modeling with a budget upwards of one million dollars.• Processed a high volume of HR and benefit-related invoices with great efficiency, thereby improving turnaround time in the department.• Prepared various ad hoc reports for Business Partners.

• Managed employee relations issues including (but not limited to) wage disputes, time and attendance, customer feedback, performance, and administering employee counseling.• Prepared and administered annual performance reviews and compensation. Achieved 100% compliance not exceeding target budget. • Partnered with Market Director on regional succession planning for the organization.• Oversaw full cycle recruitment of top talent from sourcing through offer and acceptance.• Fostered a dynamic environment of diversity, leadership, and professionalism that provided high-touch service to clients that ranked among the top 10 stores in the company. • Led quarterly on campus recruiting efforts: job fairs, college representative program and postings on college job boards. • Communicated summary plan description of health benefits during time of hire and open enrollment period.• Oversaw new hire onboarding and terminations in compliance with State and Federal laws.• Managed and maintained the data integrity of over 100 employees through HRIS (Dayforce).• Processed weekly payroll, auditing timesheets and overtime reports for all store employees.

• Served as Market Trainer for new hires in the LA area.• Coached Associate performance issues and reported to Store Director for further counseling. • Executed the onboarding and orientation of new associates.• Maintained and audited associate files including I-9s for compliance.• Sustained a customer centric culture in a 10 million dollar store.

• Recruited a staff of over 50 employees and opened the first Hollister Co. in the city of Boston within a 3 month period.• Recruited a staff of over 50 employees and opened the largest square footage Hollister Co. in the United States within a 3 month period.• Ensured the timely opening of new stores in compliance with landlord and company requirements.• Managed employees from the point of recruitment through termination in accordance with Company, state and federal guidelines• Managed all operational duties including scheduling and payroll.