Technical Analyst/Product Implementation Tech
Current- Responsible for answering all technical and operational questions for the WCS ISV route accounting software, a complex Unix based operating system allowing Anheuser-Busch distributors to perform all aspects of a.
- Coordinated, implemented, trained and supported numerous interfaces to the system as well as Symbol handheld devices both on site and via the phone.
- Developed a step by step resolution/training guide used by all the support staff on a daily basis. It contained step by step resolution documents for over 200 recurring issues.
- Responsible for training and supporting 7 new analysts.