Michael Prothero Email & Phone Number

• Responsible for answering all technical and operational questions for the WCS ISV route accounting software, a complex Unix based operating system allowing Anheuser-Busch distributors to perform all aspects of a wholesale business. • Coordinated, implemented, trained and supported numerous interfaces to the system as well as Symbol handheld devices both on site and via the phone.• Developed a step by step resolution/training guide used by all the support staff on a daily basis. It contained step by step resolution documents for over 200 recurring issues.• Responsible for training and supporting 7 new analysts.

• Responsible for answering all technical questions pertaining to five automotive after market product lines, • Developed marketing spreadsheets (competitive price comparisons and product interchanges)• Developed a database for quicker response times on the 1-800 technical hotline.

The company was Eveready when I worked there.• Part of team to develop, evaluate, implement, and adjust a new computer system for our customer data base.• Responsible for sales and technical support to over 400 customers in two Divisions on the Pacific Coast.• Responsible for data collection and entry of sales information about my customers• Responsible for enhancing my knowledge of full line of products to provide technical and consumer information for a 1-800 technical hotline.

The company was Agency Rent-A-Car when I worked there.• Provide knowledgeable customer service to a diverse customer base including corporate consumers.• Manage the operation of a full-service automobile rental agency.• Coordinate, train and manage all personnel.

• Retail sales of all types of footwear and footwear accessories.• Responsible for day-to-day operations including all cash and credit transactions, in-store display maintenance and store-wide promotional campaigns.