Michael Prouse Email & Phone Number

Tygervally

Managing and maintaining Active Directory, Executing software updates and patch management on both physical and virtual servers.Overseeing and maintaining fiber data connectivity, ensuring quality of service, and managing internet breakout.Configuring, troubleshooting, and maintaining the virtualization environment using VMware and Hyper-V.Creating and managing virtual machines (VMs) on both Hyper-V and VMware platformsImplementing and maintaining the Meraki and Hillstone firewalls.Configuring, managing, and troubleshooting site-to-site VPN tunnels on Meraki and Hillstone FirewallsMaintaining and managing file shares.Configuring backup and replication for critical servers using Veeam Backup and ReplicationProficient in configuring Group Policies.Proficient in DHCP configuration.Proficient in Azure Active Directory.Proficient in navigating and working with the Microsoft 365 Admin Center.Proficient in working with the Office 365 suiteSetting up email accounts and managing the assignment and revocation of licenses for email accounts.Configuring, maintaining, and monitoring network switches, routers, and firewalls.Implementing and maintaining a slave server for the management of Kaspersky on devices.Decommissioning outdated servers, switches, and laptops, and coordinating the proper referral of devices to recyclers or disposal personnel.Upgrading and maintaining server operating systems and hardware.Executing maintenance tasks on server and laptop environments.Refurbishing laptops and printers.Provide technical support to office usersSupervising equipment inventory to ensure the on-hand availability of replacement parts.Assisting directors in setting up video conferencing meetings via BlueJeans and facilitating point-to-point video calls using Polycom.Enrolling company devices into Intune/Company Portal.Cultivating relationships with third-party vendors and service providers, and assisting in the planning and acquisition of IT-related equipment.

Stellenbosch

Provide Desktop Support to British American Tobacco End Users and remote support to their varius sites like Namibia and Botswana. This support includes and is not limited to installing, maintaining and repairing of all hardware (Laptop, Computers) and also the upgrading their of. and also installing and maintaining software like (SAP, Microsoft Outlook, Skype, Windows 10 etc)

Stellenbosch

Provide Desktop Support to British American Tobacco End Users and remote support to their varius sites like Namibia and Botswana. This support includes and is not limited to installing, maintaining and repairing of all hardware (Laptop, Computers) and also the upgrading their of. and also installing and maintaining software like (SAP, Microsoft Outlook, Skype, Windows 10 etc)