Michael Prudhom Email & Phone Number

United States

Test center manager and Certified Test Administrator

Racine County, Wisconsin, United States

Trains older adults in all matters of technology in a patient and understanding manner, helping them be comfortable in completing tasks that will enhance their lives.

Racine, Wisconsin

Sleep in Heavenly Peace is dedicated to building beds for kids who don't have beds. The method is to involve the community in both funding and building beds using a fully insured template. Skills required for this role: * Fundraising * Recruiting and working with volunteers * Making presentations * Training volunteers in the build process * Negotiate with vendors and suppliers

United States

Developing and implementing a coordinated training program for all chapters across the United States using the Coassemble platform.

Milwaukee, Wisconsin, United States

Work with staff, volunteers and instructors in implementing the Tech Connect Program.Coordinate tutoring sessions, technology classes and workshops. Teach technology classes.Create and use a print-rich literacy environment that is conducive to technology instruction.Create curriculums for one-on-one and classroom training programs. Research, purchase, and maintain resources and materials. Support the fundraising efforts and grant writing of the organization and assist with onsite programs.Foster an environment that makes learning about technology fun.Manage reporting and lead the evaluation process of developing and administering pre/post-surveys to ensure continuous improvement.

Southeast Wisconsin

Responsible for design, implementation, and delivery of Train-the-Trainer and End User training including Job Aids and Exercises related to an Infor ERP implementation.

Milwaukee, Wisconsin

Administration of SuccessFactors LMS and Ancile uPerform Training. Communicating training schedules across the US to insure instructor readiness. Created Job Aids and created the Single Source of Truth for all over 2000 individual training documents.

Greater Milwaukee Area

· Developed IT service desk training, using ADDIE methodology. · Led Service Desk Instructional Design efforts, designing classroom training, hands on training, e-learning, job aids, and evaluations.· Responsible for the daily activities of a six-member team coordinating the onboarding, training, and quality efforts for an 80-member service desk.· Coordinated with the team to develop and implement standard operating procedures and "Best Practices" to establish consistency across the service desk.· Took on ownership of all training program initiatives.· Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.· Interviewed, hired, and trained over 120 new contingent IT technicians.· Selected, trained, and assigned instructors to conduct in-person training.· Supervised and coordinated activities for the training team

Greater Milwaukee Area

• Served in consulting/contingent workforce roles across several industries using many technologies:o Six years of working in roles with increasing responsibility at Northwestern Mutual before being hired into Service Desk Management.o Hardware configuration and repairo Problem diagnosis (hardware and software)o Novell Network Administration

Vernon Hills, Illinois

Supported all the technology including IBM System 3, Novell Network, PC’s, Fax Machines, Telephone System. Trained staff on new hardware and software. Replaced IBM System 3 functionality with commercial membership and accounting software package running on the Novell Network saving $50,000/yer

Kenosha, Wisconsin

Programmed in COBOL, BAL, and dBase III. Traveled the U.S. installing Burroughs B800 computers and training users in the hardware and credit sales software. Programmed inventory management software in dBase III and installed this software and trained staff on its across the US. Provide hardware, software, and network support.

Graduate Certificate, Instructional Design, 4.0

Studied the concepts of designing training (ILT, on-line, etc.) from creating objectives to producing content and evaluatiing results.

Master Of Arts - Ma, Christian Education, 3.39

Extensively trained in Learning Theory and Instructional Methods for children, youth, and adults.

Ba, Management And Communications, Summa Cum Laude

Studied methods of managing and communicating with those in a business environment.

Computer Science, 3.183

I returned to school to work on bachelors degree. I did not finish at this time due to financial issues.

Aas, Computer Engineering Technology/Technician, 2.85

Entered college at 17 after graduating from high school in 3 1/2 years