Michael Pugh Email & Phone Number

Boston, Ma, Us

Corporate Real Estate and Facilities Director at Bain Capital, managing the EMEA office portfolio and London HQ (60,000 sq ft). Leading Real Estate, Capital Projects, Workplace Services and Corporate Services with a strategic focus on employee experience and stakeholder engagement.• Completed a major office renovation project for a 60,000 sq ft space in London, overseeing a £30M transformation including CAT A and CAT B fit-out, workplace strategy and design• Negotiated the London HQ lease, securing £8M in incentives and 38 months of rent-free occupancy from the landlord• Secured temporary premises in Mayfair, negotiating a minimal rent of £40/sq ft for 18 months during renovation• Navigated challenges of COVID-19, Brexit and the Ukraine War, mitigating impacts on construction costs and timelines• Managed a concurrent office relocation and design project in Dublin, delivering the £4M project within budget• Oversaw a full office renovation in Luxembourg, including temporary relocation, workplace strategy, design and transformation within a £3.5M budget• Developed and implemented a Total FM support model for Bain Capital’s European offices, establishing a centralised helpdesk and office manager roles for a best-in-class service• Planned and led a new Environmental Strategy, achieving ISO 14001 accreditation and enhancing staff engagement• Led the London rent review strategy, resulting in a much lower increase than anticipated (only 1p per sq ft)• Governed operations for three London Stock Exchange offices during a major acquisition (LSEG, FTSE, LCH), ensuring seamless integration and operational continuity

Boston, Ma, Us

Oversaw the Property and Facilities functions for a broad international portfolio, ensuring operational efficiency, strategic alignment and high standards of service. • Provided expert advice and technical recommendations for the Europe and Asia property portfolio and negotiated commercial and contractual agreements• Delivered regular updates and communicated effectively with key stakeholders across Europe, Asia and Boston• Engaged with stakeholders to understand and address property requirements• Worked closely with building management teams in each location to resolve property issues in a timely manner• Oversaw and delivered all construction and fit-out projects for the Europe and Asia property portfolio• Directed property and facilities improvement projects and activities to enhance facilities performance• Partnered with the procurement team to review all facilities and property contracts, ensuring cost-effectiveness and alignment with group requirements• Maintained legal compliance and safety for Europe and Asia properties, provided a safe and healthy environment for employees and visitors and setup business continuity and disaster recovery procedures• Managed the Europe and Asia facilities budget and administered associated financial processes• Guided physical security measures and implemented security procedures for the Europe and Asia portfolio

London, England, Gb

Directed global property operations, focusing on portfolio management, facility efficiency and strategic alignment with organisational goals.• Increased office space efficiency, resulting in a £1.2 million cost saving for the group• Developed synergies across global group entities by consolidating office locations, resulting in £750,000 in cost savings.• Led a major office build project in New York with a £450,000 budget, overseeing the entire process from tendering and design to the delivery of hard and soft services• Ensured local legislation compliance, health and safety adherence and obtained necessary approvals• Managed 86,000 sq. ft. of office space across two London buildings, overseeing all operational aspects• Steered a team of 10, including the Facilities Team Leader, post room staff, maintenance and front-of-house• Directed a team of six, overseeing operational services across UK, USA, Asia and Europe• Headed the six-week implementation of a new soft services contract for the London Stock Exchange and FTSE• Developed property strategies aligned with a three-year plan for all business locations• Maintained key relationships with property managers, landlords and consultants for office management• Managed global office space acquisitions and disposals, handling all project management aspects• Oversaw company security by developing and enforcing governance policies to protect office integrity• Negotiated and managed global lease agreements and supplier contracts, ensuring optimal terms and conditions

Managed all aspects of facilities operations for MTV Network International, including service delivery, maintenance and budget oversight for global office spaces.• Managed all in-house facilities for Head Office (100,400 sq.ft over 2 floors), overseeing hard and soft services, fitness for purpose, cleanliness, hygiene and essential supplies• Planned, implemented and delivered diverse re-structure projects on time and within budget, coordinating with internal teams, architects, contractors, CDM coordinators and cost consultants• Oversaw a capital expenditure budget of £80k p.a., tendered all facilities contracts and managed an annual budget of £8m across all MTV Networks facilities• Ensured compliance with Ergonomic, Fire Safety, Health & Safety and C.O.S.H.H. guidelines, delivering monthly written status reports to Directors and addressing operational requirements

Led facility operations and property management tasks, including maintenance, service delivery and tenant interactions, ensuring compliance with legal regulations and budgetary limits.• Identified relocation needs from a 10-year growth plan and proposed suitable locations• Submitted weekly written reports to the Board of Directors, outlining potential locations and preparing a relocation budget and fit-out plan within a £1.5m expenditure limit• Led the large-scale office relocation, managing the transition of 320 employees over one weekend and chairing weekly relocation committee meetings to ensure a smooth move• Managed facilities and services across a regional portfolio, including a 54,000 sq.ft Head Office, a 15,000 sq.ft London office and a 21,000 sq.ft Grade II listed building• Successfully executed the transitional office relocation from the original Head Office to a new location, adhering to a £1.5m budget and meeting project specifications with minimal disruption to employees• Supervised a capital expenditure budget of £65k p.a. and a non-capital budget of £3.4m p.a., ensuring effective financial management and adherence to budgetary constraints• Coached and motivated a team of 8 to deliver comprehensive office services, including stationery, post, couriers, archiving, audio-visual systems, conference support and catering for client lunches