Michael Punter

Michael Punter Email and Phone Number

Database and Technology Manager @ DMA UK
London, GB
Michael Punter's Location
London, England, United Kingdom, United Kingdom
Michael Punter's Contact Details

Michael Punter work email

Michael Punter personal email

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About Michael Punter

I am an experienced IT Manager with a strong history in driving technological advancements and ensuring efficient operations within my organisation. With significant experience in IT, I have excelled in my role as an IT Manager, demonstrating my expertise and skills.My expertise extends to IT Networks, where I leverage tools such as Command Prompt, PowerShell, and Power BI to optimize network performance. Additionally, I have proven proficiency as a skilled Database Administrator (DBA), specializing in MySQL. I excel in coding reports, updating data, and importing information to support data-driven decision-making.In my current position, I am responsible for Office 365 Administration, cyber security, and IT onboarding and training. I prioritise securing systems, equipping employees with essential knowledge, and maintaining the smooth operation of IT infrastructure.I possess comprehensive knowledge of systems like Active Directory, MS Teams administration, SharePoint Admin, and Jira. This allows me to effectively manage various aspects of IT operations and collaborate seamlessly with cross-functional teams.

Michael Punter's Current Company Details
DMA UK

Dma Uk

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Database and Technology Manager
London, GB
Website:
dma.org.uk
Employees:
154
Michael Punter Work Experience Details
  • Dma Uk
    Database And Technology Manager
    Dma Uk
    London, Gb
    View
  • Dma Uk
    Database & Technology Manager
    Dma Uk Apr 2021 - Present
    London, England, United Kingdom
    I provide IT support to all staff ranging from various systems, software Network & hardware problems with a different degree of priorities. Ensuring all technology remains working correctly with a continued eye to advances in new technology systems, security & networks.Achievements:I was responsible for the implementation of Teams telephony and administration. This enables users to make and answer calls within a hybrid working & office environment as well as a cost saving.I also was in charge for upgrading our boardroom AV technology (TV, webcam, mic & speakers) to allow for Face-to-Face & hybrid meetings. Responsibilities:o Administration of Office 365 Administration Centreo Microsoft Active Directory Administration Centre & Azure AD Admin Centreo Local Network & server architectureo Management of Microsoft Teams telephonyo Cyber security & security trainingo On boarding and offboarding starters and leaverso Management, purchasing, audit, upgrades and repairs of IT stock & equipment
    View
  • Dma Uk
    Crm Executive
    Dma Uk Dec 2017 - Apr 2021
    London, United Kingdom
    Responsible for managing and maintaining our CRM Database along with regular training and CRM onboarding for new starters. Providing ad-hoc data for various stakeholders and automating regular reports. Championing data quality through a variety of hygiene processes.Achievements:Integral part of a small team executing a migration of a legacy CRM database into a current CRM system. A new website & CMS was replicated from the original and linked via an API to the new upgraded CRM.Responsibilities:o Exporting data & reporting - SQLo Data hygieneo Bulk data importso Onboarding and regular CRM Trainingo Maintain and build Account Manager Portfolio with insight to drive revenueo Managing bugs & change requests via JIRA ticket portalo Regular liaison with our external CRM Developers
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  • Dma Uk
    Preference Service Executive
    Dma Uk Feb 2012 - Nov 2017
    London, United Kingdom
    Managing and supporting the process of the Preference Services (TPS, CTPS & FPS), including DMA’s own services (MPS, Baby-MPS & the ‘Your Choice’ Preference Service) team. Responsibilities:• Maintenance of the departments systems CRM including adding key data & reporting.• Compiling regular status reports & statics for the Manager & Chief of Operations and Government bodies such as OFCOM.• Management of consumer registration systems.• Maintenance of Preference Service opt-out files for assuring data integrity. • Updating procedure manuals in conjunction with other teams.• Providing emergency cover to the Licensee department (account management).• First point of contact for consumers/clients enquiries via telephone, letter & email.
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  • Dma Uk
    Licensee Officer
    Dma Uk Jan 2006 - Jan 2012
    Supporting and assisting both members and non-members of the Direct Marketing industry with compliance guidance. Managing client accounts for over 400 licensees. Responsibilities:• Client focal point for Direct Marketing Industry.• Monthly management reports to Chief of Operations and Telephone Preference Service Manager.• Creation, development and maintained of the Licensee CRM system.• Invoicing Membership accounts, annual renewals and royalty payments. • Managing payment flow and outstanding balances.
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  • Dma Uk
    Fps Complaints Officer
    Dma Uk May 2004 - Jan 2006
    Providing consumers and Direct Marketing companies with a focal point as Fax Complaints Officer. Maintaining and compiling important complaint data sent to the Governing body (Information Commissioners Office), who enforce the legislation. Responsibilities:• Manager for all customer complaints and a team leader department staff.• Registering customers for the Fax Preference Service.Achievements:• A self-lead project in streamlining the complaints procedures which resulted in reducing an existing regular 6 month back-log to real time response. • Introduced and developed an efficient working structure, removing unnecessary & historical tasks. Changes reduced excess hours previously spent transcribing information and both saved and reduced required staffing levels.
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  • Prudential Financial
    Contracts Clark
    Prudential Financial Sep 2002 - May 2004
    London, United Kingdom
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  • Pershing, A Bny Mellon Company
    Contracts Clerk
    Pershing, A Bny Mellon Company Sep 2000 - Sep 2002
    London, United Kingdom
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  • Imperial College Healthcare Nhs Trust
    Clinic Coder / Administrator (Temp)
    Imperial College Healthcare Nhs Trust Apr 2000 - Sep 2000
    London
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  • Arsenal F.C
    Mail Order Telephone Operative - (Christmas Staff)
    Arsenal F.C Oct 1998 - Dec 1998
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  • Arsenal F.C
    Box Office Assistant (Temp)
    Arsenal F.C Jul 1998 - Oct 1998
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  • Arsenal F.C
    Yts Community Sports Coach
    Arsenal F.C Sep 1996 - Jul 1998
    View

Michael Punter Skills

Direct Marketing Crm Management Telemarketing Social Media Marketing Account Management Social Networking B2b Marketing Team Leadership Direct Mail Teamwork Marketing Strategy Sage Leadership Compliance Databases Database Administration Project Management Database Admin B2b Event Management Public Relations Strategy Digital Marketing Database Marketing Social Media Marketing Html Microsoft Office Microsoft Excel Team Management Training Managerial Sql Gdpr Blogging Excel Training And Development

Michael Punter Education Details

  • Springboard Islington In Association With Arsenal Fc.
    Springboard Islington In Association With Arsenal Fc.
    Pass
  • St Marylebone School
    St Marylebone School
    Pass

Frequently Asked Questions about Michael Punter

What company does Michael Punter work for?

Michael Punter works for Dma Uk

What is Michael Punter's role at the current company?

Michael Punter's current role is Database and Technology Manager.

What is Michael Punter's email address?

Michael Punter's email address is mi****@****rld.com

What schools did Michael Punter attend?

Michael Punter attended Springboard Islington In Association With Arsenal Fc., St Marylebone School.

What skills is Michael Punter known for?

Michael Punter has skills like Direct Marketing, Crm, Management, Telemarketing, Social Media, Marketing, Account Management, Social Networking, B2b Marketing, Team Leadership, Direct Mail, Teamwork.

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