Michael Pyke Email & Phone Number

Burnaby

• People Management - provide day-to-day coaching, direction and leadership to front-line team members. Includes interview and hiring, real time management of resources, performance management and development.
• Process Management - responsible for setting process direction by identifying areas for continuous improvement in support of operational excellence. Manage people, technical tools, technical processes and procedures to.
• Statistical/Financial Management - implement and track appropriate performance objectives and measure to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness.
• Relationship Management - manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues, excellent customer service and revenue assurance Solid process improvement.
• Agility with internal systems and reporting capabilities, billing systems and/or database management relative to assessing satisfaction with customer technical support.
• Knowledge of SAP transactions and all core MS Office tools including Outlook, Word, Excel, PowerPoint and Access, as well as an extensive menu of specialty tools used to support the technical aspects of client support.

Ladner

Analyzed the banking and financial needs of customers, and provided appropriate advice and recommendations. Had the role of primary contact and resource for large/complex investment and credit needs, often dealing with high value customers, and was responsible for meeting or exceeding specific individual and team based business goals. I managed customers’.

Business Administration And Management, General

Business Studies