Michael Pytlik Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Managed a team of union associates as Front Desk Manager, leading daily meetings to coordinate operations and enhance experiences.• Oversaw room inventory management, assigning rooms based on guest status and preferences, while maintaining accurate financial records and ordering supplies for the front office.• Resolved guest issues promptly to ensure high satisfaction levels and planned personalized itineraries for guests visiting New York City.• Facilitated inter-departmental communication to address projects and room-related issues, identifying new opportunities based on Cost Per Lead (CPL) and Conversion Rate (CVR) analyses.• Developed and implemented an updated training and onboarding program, significantly improving staff performance and efficiency.

• Assist the opening of American Dream Mall, Theme Park, Water Park, and entertainment areas, ensuring smooth operations and exceptional guest experiences.• Conducted comprehensive training programs for all personnel hired at American Dream, equipping staff with the skills to deliver outstanding service and job performance.• Managed a diverse team of over 200 employees, fostering a culture of excellence and teamwork to enhance guest satisfaction and create lasting memories.• Expertly handled complex customer service issues, maintaining a high level of guest satisfaction, and tracking sales performance to meet targets.• Introduced innovative strategies that drove business growth and profitability, contributing to the success and expansion of facilities such as Activate, Tilt, and the Museum of NJ.

Orlando, Florida Area

• Launched merchandise in a new land at Walt Disney World, ensuring all operational aspects were coordinated for an memorable guest experience.• Trained and mentored associates to deliver exceptional customer service in line with Disney's renowned standards, • Identified and established new merchandise areas strategically positioned to maximize sales during peak times such as fireworks displays, enhancing revenue streams and guest engagement.• Collaborated with cross-functional teams to conceptualize and present innovative pricing structures and optimized merchandise flow strategies to the Vice President of Parks, driving operational efficiency and profitability.

Blanton Hall

Help residents succeed in CollegeHandle personal dilemmas that residents might haveReport and handle incidents that occur in the building Create events for residents to attend

Wayne Nj

Handle large sums of money for client accountsCreate orders for clientsSee delivery routes and get orders to clientsManage data and files for company

Master Of Science - Ms, Digital Marketing

Bachelor Of Business Administration (B.B.A.) Concentration In Management And Marketing, Business Administration Management And Marketing

Activities and Societies: Pep Band Campus Band Montclair University Gamers Montclair State University Players Intramural Football Member.