Managing the day to day running of Ginger Lehmann UK

To manage members of my team, field and office based. To work closely with Sales, Professional Services and Finance to take on new contracts, provide ongoing feedback on progress, resolve issues and handover completed projects to Sales and Finance. To schedule the available resources to ensure that the agreed delivery dates can be achieved. To ensure that the KPI for my team are achieved and beaten. To provide regular feedback to my team members on the progress on those KPIs. Manage and execute the production schedule to enable the business to deliver the best revenue and profit it can. Forecast and plan production capacity and assist with revenue recognition by keeping up to date production data and meticulously accurate records. As there are a number of staff who work in the field on the UK highway, Health and Safety is number one priority. Experience of managing and implementing stringent health and safety policies.Production is the largest department in the company and as a result has the greatest demands on human resource management. Crucial to the company’s growth was a coherent and well managed human resources strategy to hire and retain the best staff but also be responsible for the development of staff. Manage the operational aspects of all the work in relation to machine based surveys by motivating and monitoring the performance of survey staff, to ensure the delivery of high quality data to the client’s deadlines and specifications. I am expected to provide accurate and up to date information on all past, current and future contracts to the senior stakeholders, by monitoring productivity targets and completion dates against targets. Quality Assurance Systems are paramount to ensuring we have an auditable and traceable production system that can quickly identify when something has gone wrong and how it can be fixed with the minimum time and cost implication to the business and the customers. Manage large or unusual projects.

A key member of the production team, the role was to coordinate all data capture ensuring that it delivers the highest quality product, on time and with the lowest possible costs. The ability to demonstrate efficiently and effectively manage these three competing requirements was the key to the success of these projects. The UK data capture team had over 30 staff including Team Leaders, Senior Surveyors and Surveyors who perform a mixture of walked and driven surveys. Close involvement with Sales and Accounts to provide clients with regular updates on production progress and status. Assist in general administration, Training Matrix, Capacity Planning, Validation Schedules. I have also performed client demonstration and training. The role also had to ensure that the company’s environmental policy was implemented in the field.

Role of the Team Leader was to co-ordinate the activities of the machine survey team and assist the Production Manager in planning and scheduling the surveys. Set productivity targets and completion dates. Ensure surveys are completed before site is vacated and collate all network changes and discrepancies. Assist in surveyor recruitment. Coordinate (and where appropriate perform) surveyor inductions, training, accreditation and development. Health & Safety compliance and site audits. This includes handling all site staff recruitment and training. Setting survey productivity targets for each project and ensuring they are met by monitoring staff performance, productivity and issues relating to survey progress and compiling detailed weekly reports. Reviewing and updating operational QA systems and procedures and ensuring compliance by surveying staff, which includes monitoring their Health & Safety compliance. To ensure that the company’s environmental policy is implemented in the field.

Senior Surveyors were appointed primarily to survey but take on more responsibility for the output within particular areas. Additional responsibilities included areas such as training, validation, quality control, output / productivity management and network complete checks, etc. I managed a team of field based machine surveyors. In my control I had four vehicles, two SCANNER and two Asset (camera) vans, and a team of operators and drivers to enable surveying to take place on seven day shifts. I coordinated all projects on site to ensure the correct resources were available to undertake each job and that all staff were trained sufficiently to undertake each project. I was responsible for site specific health and safety for projects and for post survey validation.

Co-ordinating the activities of survey teams within their designated areas and the allocation of surveyors to projects, ensuring surveys are completed before vacating the site, induction, training, survey validation, recruitment and Health & Safety compliance. Reporting of problems affecting target dates and also ensuring surveyors understood duties and working conditions.

I worked as a project coordinator across the visual survey team dealing with a mix of both coarse and detailed visual surveys. I led a small team of visual surveyors, managing their productivity and performance throughout each project. I was responsible for elements of DCL’s quality manual in relation to visual survey data collection and responsible for ensuring all surveyors were compliant to DCL’s health and safety policy.

I initially worked as a field based surveyor undertaking a variety of condition survey contracts across detailed visual inspections, coarse visual inspections and walked asset inventory surveys.