Merging companies isn't just a deal—it’s an art of expertly integrating people, processes, and products. I am an accomplished operations executive in the dynamic tech and SaaS spaces, focusing on mergers and acquisitions for private equity firms. My skills in due diligence, post-acquisition integration, and change management ensure seamless transitions. I create efficient, cost-effective platforms without compromising data integrity. My leadership spans project start-up to market introduction, managing adept teams in product development, marketing, R&D, and sales. I forge strong C-suite connections to secure investments and prepare organizations for acquisition.At Eptura, as Senior Director of Operations, I unify systems and staff, implement strategic plans, and report progress to the board of directors. I prepare thorough R&D perspective due diligence packages for potential buyers. Below are some of my top accomplishments: AREAS OF EXPERTISE Team Leadership Operational GrowthProgram ManagementContinuous ImprovementsProduct Strategy & LaunchRisk & Incident ManagementM&A Due Diligence & IntegrationWorkforce Planning & OptimizationTECHNICAL PROFICIENCIES Salesforce | NetSuite | G2 | JIRA | ADP | PagerDuty | Zendesk | Sumo Logic | CloudHealth | Safari Administrator | Confluence | Jobvite | Smartsheet | SuitePeople | DayforceSaving $1M in hosting infrastructure costs in the first 16 months at Eptura by optimizing data centers and partnering with PE firms for reductions and contract negotiations.Increasing utilization from 80% to 90% by focusing on the highest ROI innovation initiatives at HotSchedules and optimizing engineering processes and workflow.Transitioning 40% of customers across 20K locations in 3 months at HotSchedules by evolving new platform into existing company.I am always open to expanding my professional network. If you would like to connect, please contact me at mquillen134@gmail.com.
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Senior Director, OperationsEpturaCanton, Ga, Us -
Senior Director, OperationsEptura 2022 - PresentAtlanta, Georgia, United StatesHired at iOFFICE workplace experience and asset management organization to drive operational alignment and integration through M&A, including acquisition of conference room reservation startup: Teem. Prepare business to scale based on additional investments driven by data to maximize ROI and maintain product reliability. Created R&D innovation program to take 7 products from consolidated 20% budget of annual recurring revenue (ARR) to investment target of 25% over 2 years while increasing resources 50%.Oversaw federal risk and authorization management program (FedRAMP) implementation; completed certification process for service organization control type 2 (SOC 2) and international organization for standardization (ISO2700). -
Senior Director, Operations, Compliance, And ProgramsEptura 2021 - 2022Atlanta, Georgia, United States -
Director Of OperationsEptura 2020 - 2021Austin, Texas, United States -
Director Of OperationsHotschedules 2017 - 2020Austin, Texas AreaPromoted to newly created director role to lead support for integrated engineering department with 9 cost centers. Tracked and controlled product team spending to maximize ROI. Managed $28M budget for organization of 280 employees. Drove consistency across 5 products and consolidated strategies into 1 operational playbook. -
Head Of Engineering Business OperationsHotschedules 2016 - 2017Austin, Texas Area -
Senior Program ManagerHotschedules 2013 - 2016Austin, Texas / San Francisco, CaliforniaLed R&D focus in newly established senior program manager role and managed support efforts to bring new platform from proof-of-concept stage to launch. Created and oversaw GTM strategy in collaboration with support and training. Converted 95% of customers from non-recurring revenue (NRR) to monthly recurring revenue; reduced implementation churn 15%.Earned 90%+ net promoter score (NPS) by creating model to find at-risk customers -
Manager, Implementation And TrainingHotschedules 2011 - 2013Austin, Texas Area -
Lead Implementation SpecialistHotschedules 2010 - 2011Austin, Texas Area -
Director Of OperationsDudum Sports Entertainment 2007 - 2010Austin, Texas, United States
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Director Of OperationsThe Cheesecake Factory 2003 - 2007
Frequently Asked Questions about Michael Quillen
What company does Michael Quillen work for?
Michael Quillen works for Eptura
What is Michael Quillen's role at the current company?
Michael Quillen's current role is Senior Director, Operations.
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Michael Quillen
Senior Manager Strategic Accounts Team, Global Enterprise Services At Thermo Fisher ScientificDoylestown, Pa3msn.com, thermofisher.com, thermo.com1 +121548XXXXX
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Michael Quillen
Procurement | Inventory Control | Cost Analysis | Effective Supply Chain ManagementWaxahachie, Tx -
Michael Quillen
Experienced Academic Leader Committed To The Pursuit Of Student Success.Kannapolis, Nc2rccc.edu, kctcs.edu3 +185925XXXXX
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