Michael Quillen

Michael Quillen Email and Phone Number

Senior Director, Operations @ Eptura
Canton, GA, US
Michael Quillen's Location
Alpharetta, Georgia, United States, United States
About Michael Quillen

Merging companies isn't just a deal—it’s an art of expertly integrating people, processes, and products. I am an accomplished operations executive in the dynamic tech and SaaS spaces, focusing on mergers and acquisitions for private equity firms. My skills in due diligence, post-acquisition integration, and change management ensure seamless transitions. I create efficient, cost-effective platforms without compromising data integrity. My leadership spans project start-up to market introduction, managing adept teams in product development, marketing, R&D, and sales. I forge strong C-suite connections to secure investments and prepare organizations for acquisition.At Eptura, as Senior Director of Operations, I unify systems and staff, implement strategic plans, and report progress to the board of directors. I prepare thorough R&D perspective due diligence packages for potential buyers. Below are some of my top accomplishments: AREAS OF EXPERTISE Team Leadership Operational GrowthProgram ManagementContinuous ImprovementsProduct Strategy & LaunchRisk & Incident ManagementM&A Due Diligence & IntegrationWorkforce Planning & OptimizationTECHNICAL PROFICIENCIES Salesforce | NetSuite | G2 | JIRA | ADP | PagerDuty | Zendesk | Sumo Logic | CloudHealth | Safari Administrator | Confluence | Jobvite | Smartsheet | SuitePeople | DayforceSaving $1M in hosting infrastructure costs in the first 16 months at Eptura by optimizing data centers and partnering with PE firms for reductions and contract negotiations.Increasing utilization from 80% to 90% by focusing on the highest ROI innovation initiatives at HotSchedules and optimizing engineering processes and workflow.Transitioning 40% of customers across 20K locations in 3 months at HotSchedules by evolving new platform into existing company.I am always open to expanding my professional network. If you would like to connect, please contact me at mquillen134@gmail.com.

Michael Quillen's Current Company Details
Eptura

Eptura

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Senior Director, Operations
Canton, GA, US
Michael Quillen Work Experience Details
  • Eptura
    Senior Director, Operations
    Eptura
    Canton, Ga, Us
  • Eptura
    Senior Director, Operations
    Eptura 2022 - Present
    Atlanta, Georgia, United States
    Hired at iOFFICE workplace experience and asset management organization to drive operational alignment and integration through M&A, including acquisition of conference room reservation startup: Teem. Prepare business to scale based on additional investments driven by data to maximize ROI and maintain product reliability. Created R&D innovation program to take 7 products from consolidated 20% budget of annual recurring revenue (ARR) to investment target of 25% over 2 years while increasing resources 50%.Oversaw federal risk and authorization management program (FedRAMP) implementation; completed certification process for service organization control type 2 (SOC 2) and international organization for standardization (ISO2700).
  • Eptura
    Senior Director, Operations, Compliance, And Programs
    Eptura 2021 - 2022
    Atlanta, Georgia, United States
  • Eptura
    Director Of Operations
    Eptura 2020 - 2021
    Austin, Texas, United States
  • Hotschedules
    Director Of Operations
    Hotschedules 2017 - 2020
    Austin, Texas Area
    Promoted to newly created director role to lead support for integrated engineering department with 9 cost centers. Tracked and controlled product team spending to maximize ROI. Managed $28M budget for organization of 280 employees. Drove consistency across 5 products and consolidated strategies into 1 operational playbook.
  • Hotschedules
    Head Of Engineering Business Operations
    Hotschedules 2016 - 2017
    Austin, Texas Area
  • Hotschedules
    Senior Program Manager
    Hotschedules 2013 - 2016
    Austin, Texas / San Francisco, California
    Led R&D focus in newly established senior program manager role and managed support efforts to bring new platform from proof-of-concept stage to launch. Created and oversaw GTM strategy in collaboration with support and training. Converted 95% of customers from non-recurring revenue (NRR) to monthly recurring revenue; reduced implementation churn 15%.Earned 90%+ net promoter score (NPS) by creating model to find at-risk customers
  • Hotschedules
    Manager, Implementation And Training
    Hotschedules 2011 - 2013
    Austin, Texas Area
  • Hotschedules
    Lead Implementation Specialist
    Hotschedules 2010 - 2011
    Austin, Texas Area
  • Dudum Sports Entertainment
    Director Of Operations
    Dudum Sports Entertainment 2007 - 2010
    Austin, Texas, United States
  • The Cheesecake Factory
    Director Of Operations
    The Cheesecake Factory 2003 - 2007

Frequently Asked Questions about Michael Quillen

What company does Michael Quillen work for?

Michael Quillen works for Eptura

What is Michael Quillen's role at the current company?

Michael Quillen's current role is Senior Director, Operations.

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