Cluster Lead for Operations Group 01/2022 to PresentClient (Confidential) Roles and Responsibilities as Cluster Lead:Understand existing QA processes followed in all applications/projects teams under the Operations clusterUnderstand the challenges/dependencies in the ongoing QA activities.Weekly catch ups with QA Leads to discuss team progress/feedback/challenges/process improvement and take necessary actions for resolutionResponsible for implementing the standard QA process for that cluster in coordination with the QA LeadsCluster Lead will engage Automation team for any automation requirement for any application/regression suit under the cluster Cluster Lead will engage Performance Team team for any performance testing requirement for any application/regression suit under the cluster Cluster Lead will help with the required coordination for cloud migration with National Staff/QA Leads and project teamCluster Lead will do the feasibility check for any feedback and requirement received from National Staff and will try to resolve the same by implementing the best practicesOversee the operations and executionsNSO CRM PROJECT 11/2021 to 01/2022NSO CRM is a Microsoft product under the Dynamics 365 platform. A customer relationship management tool that is being used to store and manage important information of their business partners which are the NSO (Non Sovereign Organization) or the Non Government Organization. Roles and Responsibilities as Test Analyst: Participates in the Sprint Planning, Participates in the Requirements Walkthrough meeting, Creation of test plans in Azure DevOps, creates test data to be used for test execution, test execution, isolate, replicate and verifies defects, Creation of UAT test plans to be used by the business users for their UAT Testing, Assisting business users on their UAT Testing and creation of ST sign off approval once SIT and UAT testing are completed.Technology Used: Azure DevOps, JIRA

4IMPACT (SUNCORP)Workforce ManagementProject ChaaFs 07/2021 to 11/2021This project will allow ClaimCenter consultants to create and send Cash Settlement Fact Sheets and Transaction Statements. Below is a description for each of the document.Roles and Responsibilities as Test Analyst: Participates in the Requirements Walkthrough meeting, Creation of Test cases/Zephyr cards, creates test data, test execution, isolate, replicate and verifies defects, Perform business walkthrough to the client and stakeholders to sign off the testing cards/tickets.Technology Used: JIRA, ClaimCenter Postman for API TestingECP Project 11/2020 to 07/2021The Enterprise complaints program is focused on scoping and delivering the technology system and strategic reporting solution to support improved complaints management across SuncorpRoles and Responsibilities as a Test Analyst: Participates in the Requirements Walkthrough meeting, Creation of Test cases/Zephyr cards, creates test data, test execution, isolate, replicate and verifies defects. Perform business walkthrough to the client, tech leads and stakeholders to sign off the testing cards/tickets. Technology Used: JIRA, ClaimCenter, Postman for API TestingRoles and Responsibilities as a Test Analyst: Participates in the Requirements Walkthrough meeting, Creation of Test cases/Zephyr cards, creates test data, test execution, isolate, replicate and verifies defects. Perform business walkthrough to the client, tech leads and stakeholders to sign off the testing cards/tickets. Technology Used: JIRA, ClaimCenter, Postman for API TestingRoles and Responsibilities: Participates in the Requirements Walkthrough meeting, Creation of Test cases/Zephyr cards, creates test data, test execution, isolate, replicate and verifies defects.Technology Used: JIRA, ClaimCenter, Postman for API Testing

Chico’s Fashion Inc Senior QA AnalystChico’s FAS, Inc. is an American women’s clothing and accessories retailer. The company was founded by Marvin and Helene Gralnick and is headquartered in Fort Myers, Florida. Chico’s FAS operates four brands: its namesake Chico’s, White House | Black Market, SOMA and Chico’s off the Rack. The company, through its four brands, is an omni-channel specialty retailer of women’s private branded, sophisticated, casual-to-dressy clothing, intimates, complementary accessories and other non-clothing items.Participates in the Requirements Review/Ambiguity Testing. Creation TCERs (Test Condition and Expected Result based on business requirements document. Test case, and test data creation. Isolates, replicates and reports defects and verifies defect fixes. Participates in Defect Status Meeting with onshore counterparts from US. Involved in different projects: Checkout Redesign, SALMON (AMAZON) projects, My Closet, BazaarVoice and WOTR Project. One of the SMEs who supported and tested Salesfloor Domestic (US) and Salesfloor Canada projects.Technology Used: HP ALM, JIRA, Oracle DB

Safeway Philtech Inc. Project: Workbrain Merger [Aug 2015 – Present]Workbrain is the Workforce Management Time and AttendanceProduct used in Safeway. The software includes flexible timesheet options for capturing and calculating employee pay. Workbrain pullsinformation from a facility’s time clock and allows viewing daily or weekly timesheets for one or multiple employees.Responsibilities include:• Participate in the RAT activity (Requirements Ambiguity Testing) • Creation TCERs (Test Condition and Expected Result based on business requirements document• Test case, test data creation and automation test sheet creation• Analyze results after running the automated test execution• Isolate, replicate and report defects and verify defect fixes• Participate in Test Remediation activity• Participate in Defect Status Meeting with onshore counterparts mostly from US and CanadaTechnology Used: HP ALM, HP UFT

Project: Wasabi/CoCo [Dec 2011 – August 2015]The Project automates talent and compensation program.This application provides guidance to managers in administering pay,recruiting and retaining employees and fostering employee growth and development..Responsibilities include:• Creation test cases and procedures based on business requirements document• Execute and evaluate manual test cases and report test results• Isolate, replicate and report defects and verify defect fixes• Request automation test script conversation• Backend database testing in Microsoft SQL environment• Perform Stakeholder Walkthrough• Test end to end scenarios and conduct regression test to ensure new and old features are working as expectedProject: Talent Reward Compensation (Classic) [Dec 2011 – Present]The Project involves in providing guidance to managers and human resources in administering pay to employees based on market value.Responsibilities included:• Creation test cases and procedures based on business requirements document• Execute and evaluate manual test cases and report test results• Isolate, replicate and report defects and verify defect fixes• Backend database testing in Microsoft SQL environment• Test end to end scenarios and conduct regression test to ensure new and old features are working as expectedTechnology Used: JIRA, QAComplete, SQL Server Management Studio, Jukebox, JAMA

Project: IGA EMEA West (Central Customer Master System) [July 2010 – Dec 2011]The main objective of the project is to support global customers and Business partners through worldwide profiles..Responsibilities include:• Creation of test cases and test scripts using UVATS and Rational Quality Manager Tool• Execute and evaluate manual test cases and report test results• Perform System Integration Testing (SIT – Mainframe Testing and Web Application Testing• Perform End to End testingTechnology Used: Rational Quality Manager, UVATS (Universal Verification and Test System)

Accenture [Nov 2007 – July 2010]Project: Large National Health Insurer (United Health Group) [Nov 2009 – July 2010]The client is a leading national health insurance company. The company alsoOffers specialized health care management services and products such as wellness,Behavioral health services, workers compensation, etc.Technology Used: HP Test Director (now HP QC), SQL Server Management StudioProject: Avanade (Application Processing Management) [Sep 2008 – Nov 2009]Operational Reporting, software enhancements for various client and organization all around the globeTechnology Used: IBM ClearQuestProject: Large National Health Insurer (United Health Group) [May 2008 – Sep 2008]Technology Used: HP Test Director (now HP QC), SQL Server Management StudioProject: Large National Health Insurer (United Health Group) [Feb 2008 – Apr 2008]Technology Used: HP Test Director (now HP QC), SQL Server Management StudioProject: VERIZON [Nov 2007 – Feb 2008]One of the leading telecomm company which owns and operates the largest wireless telecommunication network in the US.Responsibilities include:• Creation of test cases and test scripts • Execute and evaluate manual test cases and report test results• Attends business requirement and detail design walkthroughs to get a deep and complete understanding of business objectives• Isolate, replicate and report defects and verify defect fixes• Provide status to Application Offshore/Onshore Team Lead• One of the SME (Subject Matter Expert) of the team, handles sub-lead role in an application• Attends status call with counterparts in US and IndiaTechnology Used: HP Test Director (now HP QC), SQL Server Management Studio