Supported large 400+ user college network: set up domain users, created and administered group policies, managed passwords and NTFS permissions.Assisted faculty members and students with hardware and software issues. Trained and helped users utilize software such as Microsoft Office, Internet Explorer and Adobe Photoshop.Remotely administered and configured workstations/servers. Assisted users with resolving network connectivity log ons and email issues. Utilized Remote Assistance, Remote Desktop and Team Viewer to resolve client/server connectivity related issues.Deployed and organized Windows critical updates to workstations and servers thru (WSUS) Windows Server Update Services Server.Deployed and managed OS network installations using Sysprep, Ghost and Acronis imaging programs.Backed Up and Restored user and system data to Servers and Workstations.Optimized overall PC performance and resolved multiple MBR issues: removed viruses, spyware and malware, scanned and defragmented hard drives, installed and troubleshot drivers, used Bootvis as a primary program and service optimizer.Setup and managed e-mail accounts thru Microsoft Outlook 2007.Backed up and recovered e-mails and e-mail accounts.Maintained and monitored DNS/DHCP Servers.Purchased and managed inventory of all PC's and network equipment.

Maintained safety and security at all times: Monitored traffic and deliveries in and out of building. Utilized Cooper Square Logging System to record all emergency events. Maintained a log book as a backup to recover any events that were lost due to the system’s crash. Responded to incoming emergency situations with confidence and professionalism. Developed and maintained professional relationship with residents: Acknowledged and resolved residents’ requests in timely manner. Handled residents’ personal requests with strict discrete confidentiality. Ensured cohesive cooperation of staff members: Enforced and managed internal building’s staff policies. Carried out residents’ requests and instructions to porters and handymen.Provided information and guidance: Provided objective advice about area surroundings including restaurants, entertainment and recreational facilities.Ensured proper food and package deliveries.Arranged proper transportation to accommodate residents’ needs and safe arrival.Superb knowledge of Microsoft Office Suite and data entry applications.Experienced in Building Link, Cooper Square and Key Track systems.

Installed and configured wireless routers and switches.Configured, maintained, and repaired desktop computer systems.Engaged and tracked priority issues, which were timely documented, resolved and followed up. Logged calls and technical issues using Remedy tracking software suite.Call Volume ranged from 15-20 per day.Trained employees and helped them manage graphic/video editing programs such as Adobe Photoshop and Pinnacle Studio Suite.Supported large 500+ user corporate network: set up users and managed passwords.Managed and configured desktops: analyzed and optimized desktops by implementing new antivirus and anti-spyware solutions.

Provided basic computer knowledge skills to senior citizens.Trained new employees and volunteers.Assisted staff members and senior citizens with resolving hardware and software issues.Administered system backups, recovery and clean install deployments.Maintained and troubleshot servers: Resolved e-mail connectivity issues, setup e-mail clients and backed up data and e-mail accounts.Maintained and configured Cisco Catalyst 2900 Series.Controlled and monitored network with PIX Firewall.Researched, tested and implemented new technologies(software and hardware).Optimized overall system performance: Enforced disk quotas for better user management, enabled System Monitor Performance tools to track and collect data.Scheduled monthly system checkups: Defragmented drives and page files, checked systems for errors and managed audit logs.Setup and managed printers, scanners and cameras: scheduled printer priorities, assigned appropriate privileges and install corresponding drivers. Monitored overall performance and troubleshot printers as needed. Resolved OS connectivity issues: troubleshot Windows and third-party firewalls, utilized network tools such Ping, Tracert, Pathping and Netstat to resolve bottlenecks and network performance. Carried out and assigned Power Option policies: Created Power Alerts implemented various hardware profiles and configured these profiles accordingly to comply with user's and company's requirements.

Installed and configured Exchange Server 2003(including maintenance, updates, E-mail client/server administration).Secured Lan Environment with Norton Antivirus 8 Enterprise.Tested and configured staff PC Systems.Performed remote and on-site OS installations: utilized Symantec Ghost 8.0 to distribute and deploy OS simultaneously to multiple PC systems. Created and configured custom installations to fit user's needs.Enforced restrictive local policies to prevent access to unauthorized users: used LGPO security templates as well as Local Security Policy tools.Managed NTFS and Web Permissions: assigned objects to groups and setup privileges to enhance user's experience and simplify administrative account management.