Michael R.'s Location
High Bridge, New Jersey, United States, United States
About Michael R.
Michael R. is a Housing Case Management & Certified HCV Specialist. He is proficient in Spanish.
Michael R.'s Current Company Details
Housing Case Management & Certified HCV Specialist
Michael R. Work Experience Details
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Case Manager L1/Project CoordinatorNew Brunswick Housing Authority Jan 2022 - Jul 2024New Brunswick, Nj
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Senior Property ManagerGarden State Living Aug 2018 - Jan 2022Northern New Jersey- Managed a portfolio of 250+ homes comprising of 650+ individual units- Managed Maintenance Staff and multiple general contractors.- Handled office logistics and administrative tasks alongside Director of Operations- Worked with City officials for various certificates, inspections and licenses for properties both currently owned and in the final stages of acquisition or sale.- Conformed to Housing Program (DCA/Rental Assistance/Housing Authority) Compliance & Regulations- Analyzed Delinquent Account Reports twice-monthly for review with portfolio manager, Controller and Owning partners.
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Department TrainerShoprite Supermarkets Jul 2015 - Sep 2018Clinton, Nj• Assisted customers by preparing the requested items to order.• Responsible for ensuring proper food safety procedures and upholding all QA Standards• Trained new members of staff during on-boarding process.• Ongoing training in preparation of various center-of-plate items and daily buffet-style hot lunch and dinner menu. -
Store ManagerThe Children'S Place Aug 2011 - Nov 2015Toms River, New Jersey, United States• Managed staff in diversely populated area by providing feedback and coaching in the moment. • Developed action plans to effectively improve productivity, as well as increase sales and effectiveness of other Key Operation Guidelines. • Constant inventory replenishment and aesthetic manipulation to ensure all available products were displayed and ready to be sold, in turn increasing the Average Dollar per Sale and protecting company assets. • Implemented Strategic Action Plan to decrease high shrink and improve Customer Experience Survey Results. • Exercised effective team building which increased both quality and conversion of each sale to exceed Company standard. -
Customer Experience ManagerSystems Design Group Aug 2013 - Jul 2015Flemington, Nj• Ensure orders were placed with correct equipment as outlined in the BOM (Bill of Materials)• Compiled submittal packages for fire alarm systems to present to local municipalities for final approval of applicableinstallations and permitting.• Resolution of delinquent accounts (Accounts Receivable)• Assembly of alarm systems inclusive of fire and intrusion protection, manual and automated programming, remoteaccess and web application configuration for mobile devices.• Ensured maintenance of Company vehicles including damage reporting, visual inspections.• Developed operational standards and procedures in collaboration with Operations staff.
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Customer Service SupervisorRaymour & Flanigan Sep 2008 - Aug 2011Randolph, Nj• Daily supervision of operation and delivery process. • Diligent follow-up to ensure each client’s expectations were exceeded. • Effective problem solving while protecting company integrity. • Monitored transactions from seven of the company’s largest showrooms, verifying previously written transactions, financed product. Transactions typically amounted to over 5M weekly. • Warranty Advisor liaison between Company and vendors for parts, replacements and credit. -
Team LeadVerizon Wireless - Contractor Aug 2001 - Aug 2008Flemington, Nj• Inbound technical service calls, bill payments, P.O.S customer interaction and troubleshooting. • Full-line product knowledge and explanation of services to clients and staff. • Daily audit of store financials and weekly physical audits of product. • Resolution of previously-escalated customer satisfaction issues. • Warranty administrator between Verizon Wireless & personal electronic vendors, such as Samsung, Motorola, LG and Blackberry (RIM)
Michael R. Skills
Leadership
Customer Experience
Hiring
Team Building
Visual Merchandising
Sales Process
Store Operations
Human Resources
Account Management
Profit
Sales
Cold Calling
Merchant Services
Customer Retention
Sales Support
Sales Operations
Forecasting
Customer Satisfaction
Sourcing
Store Management
Team Leadership
Merchandising
Strategy
Loss Prevention
Sales Management
Outlook
Direct Sales
Associate Development
Operations Management
Training
Time Management
Customer Service
Income Statement
Budgets
Outstanding Customer Service
Teamwork
Management
Account Retention
Inventory Management
Online Help
Retail Banking
Planograms
Driving Results
Inventory Control
Call Centers
Payroll
Retail Sales
Pricing
Performance Management
Pos
Michael R. Education Details
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Human Resources Management/Personnel Administration, General -
North Hunterdon Regional High SchoolHigh School Diploma
Frequently Asked Questions about Michael R.
What is Michael R.'s role at the current company?
Michael R.'s current role is Housing Case Management & Certified HCV Specialist.
What schools did Michael R. attend?
Michael R. attended University Of Phoenix, North Hunterdon Regional High School.
What skills is Michael R. known for?
Michael R. has skills like Leadership, Customer Experience, Hiring, Team Building, Visual Merchandising, Sales Process, Store Operations, Human Resources, Account Management, Profit, Sales, Cold Calling.
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