Michael R. Email & Phone Number

High Bridge, Nj, Us

High Bridge, Nj, Us

New Brunswick, Nj

Northern New Jersey

- Managed a portfolio of 250+ homes comprising of 650+ individual units- Managed Maintenance Staff and multiple general contractors.- Handled office logistics and administrative tasks alongside Director of Operations- Worked with City officials for various certificates, inspections and licenses for properties both currently owned and in the final stages of acquisition or sale.- Conformed to Housing Program (DCA/Rental Assistance/Housing Authority) Compliance & Regulations- Analyzed Delinquent Account Reports twice-monthly for review with portfolio manager, Controller and Owning partners.

Clinton, Nj

• Assisted customers by preparing the requested items to order.• Responsible for ensuring proper food safety procedures and upholding all QA Standards• Trained new members of staff during on-boarding process.• Ongoing training in preparation of various center-of-plate items and daily buffet-style hot lunch and dinner menu.

Toms River, New Jersey, United States

• Managed staff in diversely populated area by providing feedback and coaching in the moment. • Developed action plans to effectively improve productivity, as well as increase sales and effectiveness of other Key Operation Guidelines. • Constant inventory replenishment and aesthetic manipulation to ensure all available products were displayed and ready to be sold, in turn increasing the Average Dollar per Sale and protecting company assets. • Implemented Strategic Action Plan to decrease high shrink and improve Customer Experience Survey Results. • Exercised effective team building which increased both quality and conversion of each sale to exceed Company standard.

Flemington, Nj

• Ensure orders were placed with correct equipment as outlined in the BOM (Bill of Materials)• Compiled submittal packages for fire alarm systems to present to local municipalities for final approval of applicableinstallations and permitting.• Resolution of delinquent accounts (Accounts Receivable)• Assembly of alarm systems inclusive of fire and intrusion protection, manual and automated programming, remoteaccess and web application configuration for mobile devices.• Ensured maintenance of Company vehicles including damage reporting, visual inspections.• Developed operational standards and procedures in collaboration with Operations staff.

Randolph, Nj

• Daily supervision of operation and delivery process. • Diligent follow-up to ensure each client’s expectations were exceeded. • Effective problem solving while protecting company integrity. • Monitored transactions from seven of the company’s largest showrooms, verifying previously written transactions, financed product. Transactions typically amounted to over 5M weekly. • Warranty Advisor liaison between Company and vendors for parts, replacements and credit.

Flemington, Nj

• Inbound technical service calls, bill payments, P.O.S customer interaction and troubleshooting. • Full-line product knowledge and explanation of services to clients and staff. • Daily audit of store financials and weekly physical audits of product. • Resolution of previously-escalated customer satisfaction issues. • Warranty administrator between Verizon Wireless & personal electronic vendors, such as Samsung, Motorola, LG and Blackberry (RIM)

Associate Of Arts And Sciences (A.A.S.), Human Resources Management/Personnel Administration, General

Studies focused on Human Resource Management and Sociology

High School Diploma

Special Olympics Coordination Staff