Subcontracted to EQUINIX:• Identify changes needed in Cloud data center infrastructure design and configurations necessary to achieve the organizations technological goals.• Actively participate in Azure data center infrastructure strategy reviews and design sessions by performing applicable network, system, application, and security analysis.• Analyzes network & IT system response and determines tuning recommendations to improve performance, adhere to capacity management expectations, and provide performance management reporting.• Manage effective issue identification and resolution processes; Serve as a senior escalation point for Microsoft 365, Azure IaaS and IT security operations issues with a degree of quality that results in absolute root-cause determination.• Perform advanced tier 3 support, to include but not limited to: troubleshooting, off-hour maintenance activities, problem resolution while ensuring all activities will adhere to the services change management policy.• Create and maintain Azure documentation as it relates to network systems, design, configuration, support and processes.• Create and maintain Azure Policy and remediation plans ensuring that these are tested and updated regularly.

Azure support for Veterans Affairs daily onboarding of Customer Applications, V-Nets and VM. Design and support ASR, Logic and Function apps. Application and Server builds and releases via Azure DevOps pipeline. YAML definition updates and modifications. Server installation, maintenance, monitoring in cloud/IaaS. Responsible for Windows server builds, maintenance, monitoring, data backup, recovery, security and administration. Responsible for AD to AAD sync, Security Group creation and RBAC roles.

• Performed lead Azure and Office 365 responsibilities. Migrated 15k user to Office 365/Azure Cloud only environment to NEWCO.• Used Bit Titan software to assist with mail and one drive for business migration.• Verified attributes and mailbox consistence for migrated user.• Created Operations Guide and Playbooks for NEWCO and new IT employees.• Azure Active Directory administration.• SSO implementation and support • Assisted in end user documentation for Day 1 activities. • Daily troubleshooting and remediation of migration related issues.• Implementation of EOP, Azure and O365 ATP.• Windows Defender ATP Administration.• Intune device and application compliance policy Administration.• Conditional access and Terms of Use design and implementation.• MFA and SSPR setup, implementation, enrollment and enforcement.• Created and Implemented Conditional Access policies Org-Wide

Design, Engineer and Support Microsoft Iaas, SaaS and PIM

• Assist Senior Office 365 Systems Engineer with architecting, designing, and implementing Exchange Server/Office 365 solutions for internal clients. • Daily support for Azure IDaaS consisting of analyzing, designing, and implementing new and existing AD users with roles to better suite their daily organizational functionality; this includes Azure Active Directory, SAML, SSO, multi-factor authentication, and AD certificate services. • Provide management of Active Directory, Federation Services, DNS, High Availability and Azure Site Recovery, as well as e-mail flow for MS Outlook desktop and mobile phones.• Work side by side with senior engineers to provide 40k user hybrid migration from on premise Exchange servers to Exchange Online, using Office 365 native migration tools by creating batched CSV. • Configuration of AD Connect to sync attributes from AD and Exchange to Azure AD. • Troubleshooting of AD Connect metadata, federated endpoints, and token bloat remediation.• Furthered experience in PowerShell, SMTP, and SSL/TLS.

Providing consultant and architectural services for premier customers. Managing, designing, implementing Office 365 and Azure cloud solutions for businesses. Daily configuration of Azure cloud service and ARM Deployment. Provide minor Web Service concepts and configurations. Working knowledge of Windows PowerShell scripting for Azure deployments including O365, Microsoft Intune, and Advanced Security concepts for enterprise applications, configuration & management. Utilized ASR (Azure Site Recovery), PowerShell and MVMC (Microsoft Virtual Machine Convertor) for on-premise to cloud migrations. Implemented a structured design process for creating a hybrid cloud architectures to include on-premise resources, networks, security, IaaS, PaaS, SaaS, and DaaS architectures. Performed Mail Migrations to Office 365 using BitTitan, SkyKick and Office 365.

• Lead small and medium business customers through the Onboarding technical process for Microsoft Office 365.• Provided ongoing support to small and medium business Microsoft Office 365 customers, analyzing and providing feedback on the deployment process and technology improvements throughout their Office 365 lifecycle.• Daily development, fostering and maintaining effective customer relationships while driving positive customer satisfaction• Helping organizations migrate to cloud-based solutions including moving domain, DNS records, users and critical data.• Provide understanding and migration methodology for on premise and cloud users.• Responsible for leading clients’ migrations to and implementations of Microsoft’s Office 365 Suite.• Worked with clients, technical managers and staff to obtain needs analysis and provide understanding of Office 365’s infrastructure, then design the architecture, map the build out and deployment of Microsoft’s Office 365 Deployment (Hybrid, Staged and Cutover) to meet clients’ needs, requirements and expectations.• Depending on the clients’ organizational needs, I could be responsible for configuring and deploying Microsoft’s Office 365 Suite including Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Lync Online, and Office Suite.

Provide daily support to administer Office 365 to State of Indiana 40,000 end users, 256 domains and over 100 on premise and VM servers. • Working System Administrator knowledge of Windows 2008-R2 and 2012-R2.• Ability to articulate mail flow process for troubleshooting.• Daily SCCM software deployment.• Daily support via Microsoft Active Directory.• Advanced analytical and problem solving skills.• Provide strong interpersonal and communication skills (both oral and written)• Strong customer service skills and a desire to provide the best service possible.• Performs operations and maintenance of enterprise messaging and collaboration services.• Responsible for opening, closing, monitoring, tracking and reporting change requests and incident tickets in other agencies' incident ticketing and change requests systems that support State of Indiana enterprise messaging.• Manages process, provisions, troubleshooting enterprise email, unified communications, mobile and collaboration services. To include the following: administering, managing, processing, and provisioning email (currently MS Exchange), unified communications (at this time MS Skype for Business, MS Lync and Office Communications Service) and collaboration services (presently SharePoint) in on premise hosted environments; managing and operating email routing devices and services; managing, processing, and provisioning supported commercial mobile devices; maintaining email distribution lists and conducting account management; managing roles and services, user permissions, and dynamic distribution groups,• Managing and provisioning client software; domain and email address block lists and managing domain white-lists and queues; troubleshooting issues w/ email, unified communications and collaboration services; coordinating restoration of email services; resolving emergency incidents (e.g., restoring deleted messages and mailboxes); documenting incident resolutions and providing updates.

• Provide daily IT management for the City of Gary technology infrastructure.• Ensure the cities technical problems are resolved in a timely and cost-effective manner.• LAN Admin responsibilities include providing insight and direction to other network support specialists to plan, coordinate and implement network security measures.• Provide weekly reports on network management and functionality such as fault, performance, configuration, accounting and security management.• Manage vendor specific software and hardware integrations to comply with current municipal standards and policies.• Other LAN Admin responsibilities include providing insight and direction to other network support specialists to plan, coordinate and implement network security measures.• Provide weekly reports on network management and functionality such as fault, performance, configuration, accounting and security management• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant conferences and reading widely.• Created and communicate company values and standards for acquiring or developing systems, equipment, or software within the company.• Share knowledge, mentor, and educate the organization’s vendors, management, staff, and citizens with regard to the cities technological vision, opportunities, and challenges.• Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations.• Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).• Make certain the company’s internal technological processes and customer-facing services comply with State of Indiana expectations and applicable laws and regulations for privacy, security

• Provided daily troubleshooting of routing protocols including; RIP, EIGRP, and OSPF.• Implemented, configured and troubleshoot Cisco Routers, Multi-Layer Switching.• Daily support of routers 2600, 2800, 3600, 3700, 7200, Catalyst switches 2900 and 3560.• Daily end user support of Windows XP/7 and MS office 2007/2010/2013, O365.• Successfully migrated 975 users from Exchange 2010 to Office 365.• Implemented Domain Federation/Single Sign-on.

• Daily installation, maintenance and support of Investment Management Systems and infrastructure devices.• Provided Tier III desk side and server side support (Active Directory, MS Server 2003/2008, and Novell NDS).• Day to day interaction with (100 plus) end users providing technical support and problem solving resolutions with Harris Investments and Harris Banks LOB and Mission Critical applications.• Perform network and systems administration functions including installation, management, and maintenance of hardware workstations, servers, switches, routers and software components.• Initiate various duties in relation to ongoing maintenance & stability of the network, including performing, ghosted images, recoveries, loads, version migrations and upgrades.

• Providing enterprise solutions for Mellon Bank and its other financial partners.• Support such equipment as, routers and layer 2 & 3 switches.• Experience with Cisco VPN 3000 Concentrator and Nortel Contivity Extranet Switch, web based management interfaces.• Day to day account creation and maintenance via Microsoft’s Active Directory, User Manager, and Novell’s NW Admin.• Daily desktop support for North America and Europe utilizing Microsoft System Management Server, Remote Desktop Connection technology, Terminal Services and Citrix Metaframe.• Exchange server 5.5 and 2000 mailbox creations, migrations, and moves.• Ace server secure identification administration include, creation and modification.