Michael R. Centrella Email & Phone Number

Washington, District Of Columbia, United States

In this capacity, I synchronize policy for all investigative matters under Secret Service authority. I execute the agency's mandate to safeguard America's financial payment systems and prioritize. I oversee transnational criminal activities, including attacks on payment card systems, ransomware, business email compromise, and cyber-enabled financial crimes.Key highlights in this role:➥Led Secret Service's largest organizational unit, encompassing 2150 special agents and 850 analytical, administrative, professional, and technical employees across 162 domestic and international offices while managing $85M budget.➥Headed 4 divisions (criminal investigative, forensic services, international programs, and the National Computer Forensics Institute).

Philadelphia, Pennsylvania, United States

Started working as Deputy Special Agent in Charge and promoted in 2022.Led one of the most active Secret Service field offices for directing investigative, protective, cyber security, and incident response operations within Southeastern Pennsylvania, Southern New Jersey, and Delaware. Managed 10 direct reports and supervised 110 administrative, professional, technical, and special agents.Key highlights in this role:➥Developed security plans for events to dismantle organized cybercrime, counterfeit currency operations, fraud, and identity theft rings.➥Maintained partnerships with law enforcement, public safety, military, and private sector entities to bolster Secret Service missions.➥Worked with senior law enforcement officials and the U.S. Attorney to establish priorities and policy for the State of Pennsylvania.➥Implemented a human capital plan to improve work/life balance, which doubled the number of agents and optimized staffing models.➥Secured assistance from other districts for weekend coverage and managed the highest number of presidential visits in office’s history.➥Recruited a new generation of agents with 80% of the workforce having <3 years of experience and ensured the staffing office diligently filled open positions and achieved full training within a year.

Philadelphia, Pennsylvania, United States

Deputy Special Agent in Charge of the Philadelphia Field Office - Leading one of the Secret Service’s busiest field office with responsibility over investigative, protective, cyber and incident response activities in the region; jurisdiction includes Southeastern Pennsylvania, Southern New Jersey and Delaware. The district is home to numerous Secret Service protectees to include the President and his family. Responsible for investigating all threats against and providing a secure environment for Secret Service protected persons; formulating and executing security plans for large, complex special events, proactively investigating, disrupting and prosecuting organized groups involved in complex cyber, counterfeit currency, fraud, and identity theft crimes; and building and maintaining a strong network of law enforcement, public safety, military and private sector partners to support Secret Service missions.

Washington, District Of Columbia, United States

As a special agent in charge, I handled the Secret Service’s $2.5B annual budget to execute agency’s dual mission. Secured financial resources for mission success and investment in collaboration with the Department of Homeland Security and Congress. Improved operational efficiency and ensured compliance by implementing agency-wide policies for finance, accounting, statements, and travel services.Key highlights in this role:➥Identified and bridged gaps between CFO function and operational needs by communicating budget needs and understanding all aspects of the business.➥Restructured agent expense reporting and reimbursement by introducing a comprehensive plan that enabled agents to use individual credit cards for travel expenses and removed the burden from the finance office.➥Achieved significant efficiency improvements and reduced reimbursement time from 90 days to just 3 days with a new mobile expense reporting application, which minimized labor, expedited processes, and ensured better financial oversight.

Washington, District Of Columbia, United States

Directed inspection teams of up to 25 members with a focus on accountability and customer-centric service in all projects and programs. Evaluated program effectiveness to optimize resource utilization and improve public service., Managed internal compliance investigation, which improved agency operations, accountability, and policies.Key highlights in this role:➥Built first-ever USSS Leadership Development Framework and collaborated with USSS staff and DHS Inspector General personnel to maintain a positive reputation for integrity and address sensitive issues without threatening.➥Directed high-profile internal investigations and navigated complex situations involving suspected agents while handling media scrutiny and public perception. ➥Transitioned to a digital, paperless system for evidence collection and case building that modernized agency operations.➥Reduced the need for extensive travel and onsite presence by streamlining processes and enabling remote evidence to review for personnel.➥Achieved cost savings, improved labor efficiency, and ensured faster case resolution by cutting down review teams.

Washington, District Of Columbia

Conduct compliance audits and integrity investigations on behalf of the Office of Professional Responsibility. Ensure USSS divisions adhere to Secret Service and DHS policy and best practices. Lead teams of personnel during divisional inspection audits. Administer integrity investigations into personnel accused of personal and professional misconduct. Direct mission assurance inquiries to identify and remedy protective mission failures.

Washington D.C. Metro Area

Facilitated Washington Field Office Protective Intelligence Operations by leading 47 field agents and 2 support professionals. Coordinated protective intelligence investigations for USSS-protected officials and facilities in National Capital Region. Established the first permanent Washington Regional Threat Assessment and Fusion Center (WRTAC) liaison position that enhanced intelligence access from partners.Key highlights in this role:➥Developed a leadership group of special agents with <5 years to promote development and teamwork, which boosted morale by 75% and increased investigative productivity by 40% in a year: modeled best practices in EEO, diversity, and inclusion.➥Implemented a threat-based intelligence mitigation plan for the 2017 Presidential Inauguration by coordinating 92 teams of 184 agents for an incident-free event.➥Enhanced public safety with 50% increase in arrests and 15% rise in mental health committals while building strategic partnerships with the FBI and increasing USSS representation on key task forces by 50%.➥Developed "DC Intel Group" and enhanced information sharing among top intelligence agencies with a focus on revitalizing protective intelligence investigations, which resulted in 4722 investigations, 149 mental health committals, and 267 arrests.➥Maintained relationships with WA Metro PD, Capitol, and Park police and developed cohesive investigative teams.

Washington Dc-Baltimore Area

Dignitary Protective Division - Special Events

Washington Dc-Baltimore Area

Criminal Investigation - Washington Field Office

Washington Dc-Baltimore Area

Protective Intelligence Division

New York City Metropolitan Area

Criminal Investigation - New York Field Office

Washington Dc-Baltimore Area

SES Developmental Assignment

Key Executive Leadership Program

Bachelor Of Arts (Ba), Sociology

Chief Information Security Officer (Ciso) Program