Michael Chappell Email and Phone Number
Michael Chappell work email
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Michael Chappell personal email
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➥Hands-on IT leader ready to deliver immediate impact and innovation in a leadership role; earned a master's degree in IT Management in one semester, earned three promotions in less than 4 years, with 3 years of management experience and 10+ years of diverse IT experience in healthcare, telecom, and retail. Skilled in remote team leadership and major project orchestration. Recognized for optimizing IT infrastructure and navigating compliance landscapes (HIPAA, HITRUST). ➥Demonstrates expertise in driving enterprise-wide improvements, spearheading emergency service restorations, reducing costs by over 60%, and streamlining operations for multi-facility setups. Expert in IT infrastructure management, IT operations, IT service desk, workflow creation/improvement, and strategic insight. A collaborative liaison, adept at bridging executive leadership, IT leadership, and third-party service providers to deliver successful projects, steer organizational growth, and implement strategic vision.➥Recently gained the Google Data Analytics Certificate, Google Cybersecurity Professional Certificate, ServiceNow IT Leadership Professional Certificate, and became exam-ready for ITIL certification.➥As the IT Telecom Manager at Acadia Healthcare and IT Manager Mental Health Cooperative, I oversaw the technology deployment, procurement, and maintenance relied upon by 22,000 users in 200+ facilities across the United States. I collaborated with external partners, vendors, and internal project management teams to implement and manage RingCentral MVP, Nice CXOne Contact Center, Concord eFax, and legacy Avaya systems. I also leveraged cloud applications such as AWS, Autopilot, InTune, Hudu, Microsoft Forms, and Power Automate to streamline workflows, documentation, and automation. ➥My mission is to use my skills and knowledge to create and maintain strategic IT solutions that improve the lives of patients, staff, and customers in the healthcare sector and beyond.☛ Recent skills/accomplishments ☚ ★RingCentral MVP/telecom migrations★RingCentral Nice CXOne Contact Center★Help Desk/Service Desk Management★KPI/SLA Management using ITIL★Deep knowledge of M365 (O365, Teams, Sharepoint, OneDrive, etc.)★Licensing/Billing/Procurement★Deployments to large healthcare facilities★Rapid deployments to new acquisitions★Agile Project Management★Asset/Inventory Management (Absolute/Microsoft Endpoint Manager)➥Open to:- IT Manager (IT Infrastructure, IT Operations, M365)- Help Desk Manager/Service Desk Manager- Senior IT Manager- IT Director•Open to relocation
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Vice President, It ManagerStudio BankNashville, Tn, Us
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It ManagerEncore Luxury Coach, Llc Feb 2024 - PresentGoodlettsville, Tennessee, UsEncore Luxury Coach is Nashville's premier luxury tour bus (coach) leasing company. It provides white-glove service to the music industry and is deeply dedicated to exceeding clients' needs and expectations. Since starting with Encore, I have:•Outlined a plan to save $60,000 a year on licensing costs. •Created a Disaster Recovery Plan and built an internal and external Knowledge Base, ensuring business continuity and process/procedure transparency/transfer. •Audited licensing and cut subscription costs by 60%.•Created IT Roadmap, steering the direction of the organization's IT Operations over the next 12 months. •Implemented the Happy Fox ticketing system, revamping an email-based request process and eliminating overlooked and misdirected IT requests.•Interviewed top Security Awareness Training companies, and onboarded KnowBe4 to better secure Encore's systems and client data by training its people. •Overhauled asset management, transitioning from spreadsheets to an integrated service-desk-driven solution within Happy Fox.•Vetted and implemented Verkada security cameras/access control. •Ongoing administration of hybrid Microsoft 365/Google Workspace environment to migrate fully to Google Workspace.•Developed training material and onboarded users to RingCentral VoIP solution, consolidating enterprise communication methods. -
It Telecommunications ManagerAcadia Healthcare Mar 2023 - Sep 2023Franklin, Tn, UsAcadia Healthcare is the largest provider of behavioral healthcare services in the United States, specializing in the treatment of mental health disorders and addiction across 200+ facilities.While with Acadia:•Orchestrated rapid emergency service restorations by communicating the importance, investment, and process with site leadership; deployed RingCentral communication/phone system for acute care hospitals and behavioral health facilities in rural areas, providing temporary service within hours and transforming a month-long process into fully operational functionality within 3 days.•Spearheaded delivery of projects/deployments/expansions for outpatient facilities, hospitals, and mergers and acquisitions.•Charged with supporting enterprise systems relied upon by 22,000 users and 200+ multi-region facilities.•Led and empowered remote telecom engineering team across time zones, implementing solutions and support for RingCentral/CxOne Contact Center/IVR/eFax/POTS fax/legacy Cisco/Avaya. Provisioned users and resolved outages, enhancing service quality and reliability. -
Information Technology Operations ManagerMental Health Cooperative Jun 2022 - Feb 2023Nashville, Tn, UsMental Health Cooperative is a healthcare organization dedicated to providing comprehensive mental health and wellness services, including counseling, crisis intervention, and support, to individuals and communities in Tennessee.While with MHC and across multiple promotions:•Directed IT service desk and operational activities over 10 satellites while guiding engineers and their development. Created, administered, and managed an IT budget of $2 million+.•Coordinated with Dell and 3rd-party consultants to develop Autopilot/Intune environment; transformed account management and hardware deployment. Eliminated the need for manual configurations.•Conducted evaluation of ticketing systems, culminating in the selection of HappyFox. Implemented ticket boards for Facilities and Human Resources, greatly reducing lost/unaddressed requests.•Revamped IT asset management/resource allocation (Absolute) and vetted network administration, security tools, and real-time monitoring toolsets/dashboards (ManageEngine).•Directed IT service desk and operational activities over ten satellites/corporate HQ while guiding engineers and their development. Analyzed operating procedures to achieve continuous process improvement and efficient workflows. Maintained service level agreements and headed IT architecture management. •RingCentral Contact Center user acceptance testing/implementation for the patient services call centers.•Leveraged Hudu as a knowledge management base/information library, housing expenses, proposals, invoices, records, corporate policies & and procedures, compliance, disaster recovery plans, reports, security protocols, licensing agreements, expirations/domain registration (GoDaddy)/SSL certificate management. -
Information Technology SupervisorMental Health Cooperative Aug 2021 - Jun 2022Nashville, Tn, Us• Re-negotiated printer hardware contract with RJ Young to right-size equipment at ten satellite locations; reducing costs 61% from $9,000 to $3,500, a cost savings of $5,500 monthly. Conducted frequent site visits.• Created automations utilizing Microsoft Forms/Power Automate. Enforced multifactor authentication.• Steered IT helpdesk, responsible for Tier 2 escalation, key performance indicators, inventory control, and guiding team members. Promoted engineer to IT Coordinator and responsible for new hire.
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Lead Information Technology SpecialistMental Health Cooperative Jul 2020 - Aug 2021Nashville, Tn, Us•Orchestrated procurement and deployment of 425 laptops and accessories, driving a significant 34% cost reduction from unit retail price to negotiated bulk pricing. Spearheaded the contract negotiation with Dell, including providing the Windows image for factory installation. Coordinated multi-site deployment and conducted training sessions, ensuring seamless integration and cost savings.• Tasked to monitor system performance/reliability/status reporting to review data, investigate root systemic causes, manage enterprise information systems/data systems, and diagnose trends for proactive resolution.• Accountable for identity management, modifying/onboarding new hires/offboarding, and delegating tasks.
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Information Technology Support SpecialistMental Health Cooperative Sep 2018 - Jul 2020Nashville, Tn, Us•Revitalized 400 workstations; presented cost-benefit analysis promoting the installation of RAM and solid-state drives.• Instrumental in migrating from legacy Cisco systems to RingCentral VoIP and Office/SharePoint Online cloud. • Customer service role, consulted with internal customers to resolve IT and EHR/applications issues in person/through remote/RDP/phone calls. Heavy focus on problem-solving and offering new solutions.
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Ios Technical Support AdvisorKelly Services Mar 2018 - Aug 2018Troy, Michigan, Us• Focused on problem-solving skills to troubleshoot Apple iOS devices including iPhones, iPads, iPods, and Apple Watches. Participated in customer satisfaction scores/surveys review. • Responsibilities included user support, account security/recovery, and password resets. -
Remote Technical Support EngineerGeek Squad Feb 2014 - Sep 2017Us• Created standard operating procedure manuals/support documentation/training plans/activities for team members to train/coach/support a collaborative environment, team performance/people management, set goals, service levels, accuracy, efficiency, and to drive culture, flexibility, and customer satisfaction.• Connected with global customers through chat, assessed and diagnosed customer needs. Logged cases in CRM. Coordinated closely with level 3 support to resolve technical issues with proprietary utility software. -
Subject Matter ExpertAegis Communications Group Jun 2013 - Feb 2014• Customer service regarding products, addressed consumer concerns/complaints regarding product failure and procedure. Involved in productivity reporting. • Performed supervisory actions as Team Lead, reviewed staffing schedule and work instructions. -
English Language Arts TeacherMasterhand Learning Asia Pacific Llp Nov 2011 - Apr 2013•Instructed students aged 5 years to adult in English grammar, vocabulary, reading, composition, public speaking activities, writing, and communication skills. Created educational materials.
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English TeacherE. Bo Young Talking Club Aug 2010 - Sep 2011• Instructed students aged 5-17yrs in English grammar, vocabulary, reading, presentation, and written/verbal communication. Created progress reports for parents.
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Desktop Support AnalystGeek Squad Nov 2006 - Aug 2010Us• Client-facing role; offered IT solutions/troubleshooting/application configuration for Email/Windows/Mac OS/Android/Linux operating systems and client personal computers/laptops while communicating cost-effective solutions. Assessed system requirements, client business requirements, supplied desktop hardware testing, technology solutions, offered storage systems, data loss prevention best practices, virus protection, installation, and network security solutions.• Participated in client consulting and team sales goals; remained current on trending technology, new services, software products, peripherals, new mobile technologies (tablets), and data security technologies.
Michael Chappell Skills
Michael Chappell Education Details
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Western Governors UniversityComputer/Information Technology Administration And Management -
Nucamp Coding BootcampFull-Stack Web Development
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St. Lucie West Centennial High School
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University Of Central FloridaHistory
Frequently Asked Questions about Michael Chappell
What company does Michael Chappell work for?
Michael Chappell works for Studio Bank
What is Michael Chappell's role at the current company?
Michael Chappell's current role is Vice President, IT Manager.
What is Michael Chappell's email address?
Michael Chappell's email address is mc****@****-tn.org
What schools did Michael Chappell attend?
Michael Chappell attended Western Governors University, Nucamp Coding Bootcamp, St. Lucie West Centennial High School, University Of Central Florida.
What skills is Michael Chappell known for?
Michael Chappell has skills like Curriculum Design, Teaching, Lesson Planning, Curriculum Development, Literacy, Teacher Training, Tutoring, Language Arts, Classroom Management, Classroom, Differentiated Instruction, Educational Leadership.
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