Michael R Johnson Email & Phone Number

Los Angeles, Ca, Us

Bangalore, Karnataka, In

Achievements and Results• Operational Leadership, led and managed network engineering, operational teams including onshore and offshore, Results and Impact Metricso Improved operational efficiency by 30% and reduced downtime by 23% through strategic team management and process optimization.• Customer Reporting & Analysis. Provided comprehensive customer reporting for private cloud service deliveries, and data center capacities.Results and Impact Metricso Enhanced customer satisfaction by 45% by accurate performance analysis, reporting, and incident problem updates and mitigations.• Project Management. Managed complex project deliveries and ensured operational resilience.Results and Impact Metricso Successfully delivered 15+ high-stake projects on time and within budget, driving a 50% increase in project success rate.• SD-WAN Implementation. Led and coordinated customer private SDWAN planning, design, testing, deployment, and implementation services.Results and Impact Metricso Achieved a 50% reduction in deployment time and a 22% increase in network performance.• Asset & Vendor Management. Responsible for negotiating best pricing on service contracts and hardware purchases.Results and Impact Metricso Saved $2 million in annual costs through effective DoD negotiations and bulk procurement strategies.• Standardization & SLA Reporting. Ensured standardizations, utilizations, measurements, and SLA reporting for networks.Results and Impact Metricso Improved SLA compliance by 28% and streamlined reporting processes.• Equipment Refresh & Upgrades. Conducted equipment refresh and upgrades for Juniper, and Cisco products.Results and Impact Metricso Enhanced network reliability and performance via template configuration, resulting in a 20% reduction in network-related issues.• Vulnerability Management. Responsible for new OS-IOS releases, upgrades, backups, and evaluating test install patches for vulnerability management.

New York, Ny, Us

Achievements and Results• Directed a cross-functional, global team to enhance service delivery and operational resilience.Results and Impact Metricso Increased operational efficiency by 38%, Improved team collaboration and reduced incident resolution times by 38%, Team size: 16 engineers, 3 managers. Locations: USA, India, Singapore, Dublin• Delivered comprehensive network services and resilience planning for critical network devices.Results and Impact Metricso Reduced network downtime by 38%. Enhanced network reliability, leading to a 38% increase in service uptime. Networking devices: Juniper, Arista, Cisco• Consistently met performance targets by adhering to SLAs.Results and Impact Metricso Achieved 99% SLA adherence. Improved customer satisfaction by 27%. SLA adherence rate 99%• Managed critical incidents and established post-incident review processes.Results and Impact Metricso Reduced critical incident resolution time by 38%. Improved post-incident communication, reducing recurrence by 40%. Number of critical incidents handled T4 (8) avg. • Delivered detailed performance reports on cloud services.Results and Impact Metricso Improved cloud service performance by 31%. Enhanced decision-making with accurate data. Reporting frequency: Regular intervals weekly.• Fostered strong relationships to facilitate effective communication.Results and Impact Metricso Enhanced collaboration, leading to successful project outcomes. Improved stakeholder satisfaction by 40%. Number of stakeholder engagements quarterly.

Pittsburgh, Pennsylvania, Us

Achievements and Results• Directed comprehensive service delivery and resilience strategy for PNC’s SD-WAN extensive network.Results and Impact Metricso Improved operational efficiency by 50%. Reduced network incident rates by 50%. Locations supported: 2,380 branches, 4,000 ATMs, 3 data centers, 4 call centers. Team size: 12 engineers• Led a team of engineers in designing and supporting robust infrastructure solutions.Results and Impact Metricso Increased network performance by 50%. Enhanced security posture, reducing vulnerabilities by 25%. Technologies: Cisco-Viptela SD-WAN, Palo Alto, Aruba Wireless. Team size: 12+ engineers• Directed strategic planning and continuous improvement for infrastructure.Results and Impact Metricso Streamlined infrastructure roll-out, reducing deployment time by 50%. Improved adherence to standards, reducing errors by 50%. Development of strategies, standards, policies• Managed change processes for SD-WAN and Cloud environments.Results and Impact Metricso Improved change success rate by 50%. Reduced system downtime during changes by 75%. Number of changes managed 100+

Achievements and Results• Directed comprehensive deployment plans for critical infrastructure projects.Results and Impact Metricso Completed projects on time and within budget. Improved deployment efficiency by 50%. Number of projects completed 8. Budget adherence 100%• Ensured timely and budget-compliant deployment of quality products.Results and Impact Metricso Achieved 100% on-time and within-budget deployments outside of construction delays. Ensured PCI and SOX compliance, reducing audit findings by 17%. Budget and time adherence• Delivered solutions to improve network performance and resilience.Results and Impact Metricso Increased network availability by 50% via dual SD-WAN. Enhanced resiliency, reducing downtime by 50% via network performance metrics• Enhanced collaboration to ensure successful deployment of networking equipment.Results and Impact Metricso Reduced deployment time by 50%. Improved project alignment, leading to higher success rates. Number of projects completed 8 due to construction delays.

Asnières-Sur-Seine, Île-De-France, Fr

Achievements and Results• Managed comprehensive infrastructure planning and IT operations.Results and Impact Metricso Enhanced network reliability by 35%. Improved compliance and performance metrics. Number of infrastructure projects 18.• Directed problem control processes to improve issue resolution.Results and Impact Metricso Improved problem resolution efficiency by 35%. Reduced network issues recurrence by 40% via number of problems resolved• Oversaw 24/7 operations, on-offshore teams, managing SLAs and vendor relationships while ensuring high availability and performance.Results and Impact Metricso Achieved 99% SLA compliance and improved vendor relationship management.

Basking Ridge, Nj, Us

Achievements and Results• Managed complex global IT merger and realignment.Results and Impact Metricso Streamlined operations, reducing operational costs by 15%. Successful migration of 15 data centers. 100% integration of Verizon’s security and governance frameworks.• Directed IT operations for healthcare applications and infrastructure.Results and Impact Metricso Improved incident response time by 18%, ensured business continuity. 15 engineers managed. 99% uptime for all Verizon applications• Implemented business continuity and disaster recovery plans.Results and Impact Metricso Enhanced resilience, reducing downtime risk by 35%. 100% compliance with Verizon standards. Quarterly DR testing

Achievements and Results• Directed network infrastructure deployment for a major sports facility.Results and Impact Metricso Successfully delivered of network infrastructure handed over 6 weeks early and under budget. • Managed fiber optic network deployments and video feed implementations.Results and Impact Metricso Enhanced video feed reliability and backup processes.100% successful deployment. Users training sessions: 5• Directed implementation of comprehensive low-voltage systems.Results and Impact Metricso Improved communication and security infrastructure. Security systems installed: 88• Oversaw cross-project dependencies and risk management.Results and Impact Metricso Reduced project risks, ensuring timely delivery. Projects reviewed: 62 IDF’s• Fostered strong relationships with union staff and vendors.Results and Impact Metricso Enhanced collaboration, reducing project delays. Relationships improved: 100%

San Antonio, Tx, Us

Achievements and Results• Secured high-level clearance for critical DoD projects.Results and Impact Metricso Enhanced network security, reducing vulnerabilities by 40%. Security audits: 30+• Managed secure migrations for DoD branches.Results and Impact Metricso Successfully ensured secure and efficient system migrations. Hosts migrations completed: 100+• Directed classified network migration projects.Results and Impact Metricso Achieved 100% compliance with DoD standards. Projects completed: Confidential• Delivered vulnerability findings and risk mitigation strategies.Results and Impact Metricso Implemented mitigations, enhancing security posture. Vulnerabilities identified: 100+

Chattanooga, Tennessee, Us

Achievements and Results• Directed strategic networking initiatives for commercial infrastructures.Results and Impact Metricso Enhanced global connectivity, increasing BGP performance by %33. Markets delivered: 17+• Managed engineering and deployment of international network infrastructures.Results and Impact Metricso Improved international network reliability and speed. Projects completed: 17+• Implemented ITIL best practices for network infrastructure.Results and Impact Metricso Aligned infrastructure with business goals, improving efficiency. ITIL processes adopted: 100%• Managed vendor negotiations and service agreements.Results and Impact Metricso Achieved cost savings and improved service quality. Contracts managed: 17+

Philadelphia, Pa, Us

Achievements and Results• Directed national fiber optic backbone infrastructure projects.Results and Impact Metricso Enhanced connectivity and infrastructure reliability. Projects completed: 10+• Oversaw daily operations and managed a team of engineers.Results and Impact Metricso Improved operational efficiency and SLA adherence. Engineers managed: 15• Optimized network design and implementation processes.Results and Impact Metricso Lowered costs and increased deployment speed. Deployment time reduced by 18%• Network Migrations. Led major and complex service requests and network migrations for companies acquired by mergers & acquisitions.Results and Impact Metricso Successfully migrated and integrated networks for Media One, AT&T Broadband, & Tele-Communications inc. (TCI) ensured seamless transitions and continuity of services