Michael R Johnson Email and Phone Number
Accomplished Director-Manager of data centers, SD-WAN, cloud infrastructures and a seasoned IT operations management technical lead with over 15 years of industry experience specializing in architecture, design, development, deployment, and support for applications. Proven expertise in leading cross-functional teams to ensure 24x7 system operations, user support, and service level agreements. Adept in troubleshooting, recovery, and root cause analysis. Proficient in DevOps practices and cloud technologies, with a strong background in full stack development and complex database environments. Expert in IT cloud infrastructure management, data center operations, SD-WAN, and network architecture. Strategic planning, team leadership, and aligning IT initiatives with business objectives to enhance growth and operational efficiency. Skilled at driving technological innovations and leading cross-functional teams to achieve strategic goals. Open to on-site, remote, or hybrid positions with a focus on maintaining work-life balance. Seeking to leverage expertise in data center management, network design, security, and team leadership to drive innovation and efficiency.Core Competencieso IT Strategy & Vision: Architecture Design, Infrastructure Optimization and cloud strategieso Leadership: Large-Scale Team Management, Development and Mentoringo Cybersecurity: Security Service Edge (SSE), Risk & Vulnerability Managemento Business Continuity: Disaster Recovery & Forecastingo Technological Innovation: Salesforce, GIS, SAP, Robotics Technologies via PLCso Financial Management: Budgeting, CapEx and OpEx Managemento Stakeholder Engagement: Vendor & Relationship Managemento Project Management: Agile, Scrum & Program Managemento Strategic Initiatives: Mergers, Acquisitions & Consolidationo Network Optimization: SD-WAN, IoT, Edge Security & Performanceo Data Centers, and Infrastructure Management: Data Centers, Call Centers, Buildouts & Expansionso Telecommunications: VoIP, IP Public Address/Intercom, CCTV & Call Centerso Cloud Architecture: Multi-Cloud, Infrastructure as Code (IaC) Tools for all Cloud Vendorso Operational Management: 24/7 Support, Help Desk & Escalation ManagementIndustry Experience o Telecommunications: Internet Service Providers, Telco’so Finance: Banking & Financial Institutionso Energy: Utilities & Renewable Energy Companieso Defense: U.S. Department of Defense & Military Campus Networkso Entertainment Facilities: Major League Baseball Parkso Global Infrastructure: Data Centers in Americas, Europe, Asia & Middle East
Circet Usa
View- Website:
- circetusa.com
- Employees:
- 639
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Circet Usa
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Director Network Infrastructure Principal ConsultantInfosys Aug 2022 - Jan 2023Bangalore, Karnataka, InAchievements and Results• Operational Leadership, led and managed network engineering, operational teams including onshore and offshore, Results and Impact Metricso Improved operational efficiency by 30% and reduced downtime by 23% through strategic team management and process optimization.• Customer Reporting & Analysis. Provided comprehensive customer reporting for private cloud service deliveries, and data center capacities.Results and Impact Metricso Enhanced customer satisfaction by 45% by accurate performance analysis, reporting, and incident problem updates and mitigations.• Project Management. Managed complex project deliveries and ensured operational resilience.Results and Impact Metricso Successfully delivered 15+ high-stake projects on time and within budget, driving a 50% increase in project success rate.• SD-WAN Implementation. Led and coordinated customer private SDWAN planning, design, testing, deployment, and implementation services.Results and Impact Metricso Achieved a 50% reduction in deployment time and a 22% increase in network performance.• Asset & Vendor Management. Responsible for negotiating best pricing on service contracts and hardware purchases.Results and Impact Metricso Saved $2 million in annual costs through effective DoD negotiations and bulk procurement strategies.• Standardization & SLA Reporting. Ensured standardizations, utilizations, measurements, and SLA reporting for networks.Results and Impact Metricso Improved SLA compliance by 28% and streamlined reporting processes.• Equipment Refresh & Upgrades. Conducted equipment refresh and upgrades for Juniper, and Cisco products.Results and Impact Metricso Enhanced network reliability and performance via template configuration, resulting in a 20% reduction in network-related issues.• Vulnerability Management. Responsible for new OS-IOS releases, upgrades, backups, and evaluating test install patches for vulnerability management. -
Senior Network Manager – Service Delivery ServicesGenpact Mar 2022 - Jul 2022New York, Ny, UsAchievements and Results• Directed a cross-functional, global team to enhance service delivery and operational resilience.Results and Impact Metricso Increased operational efficiency by 38%, Improved team collaboration and reduced incident resolution times by 38%, Team size: 16 engineers, 3 managers. Locations: USA, India, Singapore, Dublin• Delivered comprehensive network services and resilience planning for critical network devices.Results and Impact Metricso Reduced network downtime by 38%. Enhanced network reliability, leading to a 38% increase in service uptime. Networking devices: Juniper, Arista, Cisco• Consistently met performance targets by adhering to SLAs.Results and Impact Metricso Achieved 99% SLA adherence. Improved customer satisfaction by 27%. SLA adherence rate 99%• Managed critical incidents and established post-incident review processes.Results and Impact Metricso Reduced critical incident resolution time by 38%. Improved post-incident communication, reducing recurrence by 40%. Number of critical incidents handled T4 (8) avg. • Delivered detailed performance reports on cloud services.Results and Impact Metricso Improved cloud service performance by 31%. Enhanced decision-making with accurate data. Reporting frequency: Regular intervals weekly.• Fostered strong relationships to facilitate effective communication.Results and Impact Metricso Enhanced collaboration, leading to successful project outcomes. Improved stakeholder satisfaction by 40%. Number of stakeholder engagements quarterly. -
Enterprise Infrastructure Manager IiiPnc Oct 2018 - Oct 2021Pittsburgh, Pennsylvania, UsAchievements and Results• Directed comprehensive service delivery and resilience strategy for PNC’s SD-WAN extensive network.Results and Impact Metricso Improved operational efficiency by 50%. Reduced network incident rates by 50%. Locations supported: 2,380 branches, 4,000 ATMs, 3 data centers, 4 call centers. Team size: 12 engineers• Led a team of engineers in designing and supporting robust infrastructure solutions.Results and Impact Metricso Increased network performance by 50%. Enhanced security posture, reducing vulnerabilities by 25%. Technologies: Cisco-Viptela SD-WAN, Palo Alto, Aruba Wireless. Team size: 12+ engineers• Directed strategic planning and continuous improvement for infrastructure.Results and Impact Metricso Streamlined infrastructure roll-out, reducing deployment time by 50%. Improved adherence to standards, reducing errors by 50%. Development of strategies, standards, policies• Managed change processes for SD-WAN and Cloud environments.Results and Impact Metricso Improved change success rate by 50%. Reduced system downtime during changes by 75%. Number of changes managed 100+ -
Infrastructure Deployment LeadMatch Point Solutions May 2018 - Oct 2018Achievements and Results• Directed comprehensive deployment plans for critical infrastructure projects.Results and Impact Metricso Completed projects on time and within budget. Improved deployment efficiency by 50%. Number of projects completed 8. Budget adherence 100%• Ensured timely and budget-compliant deployment of quality products.Results and Impact Metricso Achieved 100% on-time and within-budget deployments outside of construction delays. Ensured PCI and SOX compliance, reducing audit findings by 17%. Budget and time adherence• Delivered solutions to improve network performance and resilience.Results and Impact Metricso Increased network availability by 50% via dual SD-WAN. Enhanced resiliency, reducing downtime by 50% via network performance metrics• Enhanced collaboration to ensure successful deployment of networking equipment.Results and Impact Metricso Reduced deployment time by 50%. Improved project alignment, leading to higher success rates. Number of projects completed 8 due to construction delays.
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Director Of Network InfrastructureApnet Energy Jan 2016 - May 2018Asnières-Sur-Seine, Île-De-France, FrAchievements and Results• Managed comprehensive infrastructure planning and IT operations.Results and Impact Metricso Enhanced network reliability by 35%. Improved compliance and performance metrics. Number of infrastructure projects 18.• Directed problem control processes to improve issue resolution.Results and Impact Metricso Improved problem resolution efficiency by 35%. Reduced network issues recurrence by 40% via number of problems resolved• Oversaw 24/7 operations, on-offshore teams, managing SLAs and vendor relationships while ensuring high availability and performance.Results and Impact Metricso Achieved 99% SLA compliance and improved vendor relationship management. -
Senior It & Data Center Infrastructure ManagerVerizon Terremark Sep 2012 - Dec 2015Basking Ridge, Nj, UsAchievements and Results• Managed complex global IT merger and realignment.Results and Impact Metricso Streamlined operations, reducing operational costs by 15%. Successful migration of 15 data centers. 100% integration of Verizon’s security and governance frameworks.• Directed IT operations for healthcare applications and infrastructure.Results and Impact Metricso Improved incident response time by 18%, ensured business continuity. 15 engineers managed. 99% uptime for all Verizon applications• Implemented business continuity and disaster recovery plans.Results and Impact Metricso Enhanced resilience, reducing downtime risk by 35%. 100% compliance with Verizon standards. Quarterly DR testing -
Director Of Program ManagementUnited Data Technologies Jun 2010 - Aug 2012Achievements and Results• Directed network infrastructure deployment for a major sports facility.Results and Impact Metricso Successfully delivered of network infrastructure handed over 6 weeks early and under budget. • Managed fiber optic network deployments and video feed implementations.Results and Impact Metricso Enhanced video feed reliability and backup processes.100% successful deployment. Users training sessions: 5• Directed implementation of comprehensive low-voltage systems.Results and Impact Metricso Improved communication and security infrastructure. Security systems installed: 88• Oversaw cross-project dependencies and risk management.Results and Impact Metricso Reduced project risks, ensuring timely delivery. Projects reviewed: 62 IDF’s• Fostered strong relationships with union staff and vendors.Results and Impact Metricso Enhanced collaboration, reducing project delays. Relationships improved: 100%
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Network And Systems Security EngineerU.S. Department Of Defense – Southern Command Jul 2009 - May 2010San Antonio, Tx, UsAchievements and Results• Secured high-level clearance for critical DoD projects.Results and Impact Metricso Enhanced network security, reducing vulnerabilities by 40%. Security audits: 30+• Managed secure migrations for DoD branches.Results and Impact Metricso Successfully ensured secure and efficient system migrations. Hosts migrations completed: 100+• Directed classified network migration projects.Results and Impact Metricso Achieved 100% compliance with DoD standards. Projects completed: Confidential• Delivered vulnerability findings and risk mitigation strategies.Results and Impact Metricso Implemented mitigations, enhancing security posture. Vulnerabilities identified: 100+ -
Director Of Network InfrastructureAirnet Communications Apr 2004 - Jun 2009Chattanooga, Tennessee, UsAchievements and Results• Directed strategic networking initiatives for commercial infrastructures.Results and Impact Metricso Enhanced global connectivity, increasing BGP performance by %33. Markets delivered: 17+• Managed engineering and deployment of international network infrastructures.Results and Impact Metricso Improved international network reliability and speed. Projects completed: 17+• Implemented ITIL best practices for network infrastructure.Results and Impact Metricso Aligned infrastructure with business goals, improving efficiency. ITIL processes adopted: 100%• Managed vendor negotiations and service agreements.Results and Impact Metricso Achieved cost savings and improved service quality. Contracts managed: 17+ -
Manager Of Network Design EngineeringComcast Corporation Feb 2003 - Mar 2004Philadelphia, Pa, UsAchievements and Results• Directed national fiber optic backbone infrastructure projects.Results and Impact Metricso Enhanced connectivity and infrastructure reliability. Projects completed: 10+• Oversaw daily operations and managed a team of engineers.Results and Impact Metricso Improved operational efficiency and SLA adherence. Engineers managed: 15• Optimized network design and implementation processes.Results and Impact Metricso Lowered costs and increased deployment speed. Deployment time reduced by 18%• Network Migrations. Led major and complex service requests and network migrations for companies acquired by mergers & acquisitions.Results and Impact Metricso Successfully migrated and integrated networks for Media One, AT&T Broadband, & Tele-Communications inc. (TCI) ensured seamless transitions and continuity of services
Michael R Johnson Education Details
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CdiComputer Systems Networking And Telecommunications
Frequently Asked Questions about Michael R Johnson
What company does Michael R Johnson work for?
Michael R Johnson works for Circet Usa
What is Michael R Johnson's role at the current company?
Michael R Johnson's current role is STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT | PROGRAM & DELIVERY MANAGEMENT.
What schools did Michael R Johnson attend?
Michael R Johnson attended Cdi.
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