• Implemented strategies to help organize risk focused digital spaces including SharePoint, MS Teams, and Shared Network environments.• Designed and built digital workspaces that helped facilitate projects and established and managed key processes.• Provided consultation to the risk organization to help improve current processes, built time saving automations, and improved project engagement and efficiency.• Provided education and training to support the business and improved team member capability.

• Managed information delivery across the organization to keep both leadership and colleagues informed about critical communications and deliverables.• Designed and built digital workspaces that helped facilitate projects and established and managed key processes.• Provided consultation to the risk organization to help improve current processes, built time saving automations, and improved project engagement and efficiency.

• Provided education and training to support the business and improved team member capability.• Built and implemented a company-wide, educational web platform focused on risk management to improve risk education for all employees.• Managed and maintained multiple intranet sites across various financial disciplines to support critical business projects.• Provided technical support for 100+ internal employees per month to reduce the support needs within the company’s primary IT group.• Provided consultation to the risk organization to help improve current processes, built time-saving automation, and improved project engagement and efficiency.

• Direct consultation with customers to determine business needs.• Development and documentation of business processes.• Designed and implemented sites to support customer requirements.• Assisted customers with technical support and software training.

Creates and edits 2D CAD based drawings to support engineering projects.

• Developed training materials and performed user training, created and maintained user software support documentation and online web platforms, and assisted users with technical processes and software usage.• Performed basic programming in C#, HTML, and SQL languages to enhance SharePoint site design and functionality.• Hands on experience in deploying and customizing pages, libraries, webparts, lists, and views.• Proficient in configuring Security and Permission settings within the SharePoint environment to mitigate information security risk.• Utilized graphic design tools to create custom graphical assets for site design and training materials.