Michael Radel Email & Phone Number

Sacramento, Ca, Us

Rancho Cordova, California, United States

● Technical Documentation: Assisted in developing and updating 15+ IT policies and procedures to ensure compliance with organizational and regulatory standards, including NIST, ISO 27001, and Risk Management Framework. Regularly adhered to DoD and government regulations for handling-controlled materials, ensuring 100% compliance with protocols for transport, storage, disposal, and dissemination of sensitive information.● IT Policy Development and Compliance: Assisted in developing and updating 15+ IT policies and procedures to ensure compliance with organizational and regulatory standards. Regularly adhered to DoD and government regulations for handling-controlled materials, ensuring 100% compliance with protocols for transport, storage, disposal, and dissemination of sensitive information● Network Management and Security: Monitored and troubleshot network outages, secured network certificates for 200+ sites, deployed 500+ patches, maintained STIG compliance, and completed IAVA reporting to ensure robust network security.● ServiceNow Implementation: Implemented and developed tailored solutions to optimize functionality and security, while providing training and support for seamless adoption across the organization, achieving a 90% adoption rate across the organization.

Rancho Cordova, California, United States

•Software and Hardware Troubleshooting: Troubleshot software and hardware failures, identifying and resolving network problems related to desktop and laptop computers, and peripherals, achieving a resolution rate of 95% on first contact.•Documentation and SOP Development: Assisted in developing 10+ standard operating procedures (SOPs) and customer service guidelines for IT support of Biometrics support systems, improving support efficiency by 20%.•Data Center Support: Provided comprehensive Data Center support, including daily monitoring and logging of noted issues, troubleshooting, and assisting in troubleshooting data center-related issues, resulting in a 30% reduction in downtime.

Selinsgrove, Pennsylvania, United States

• Successfully led a team attaining an impressive 25% of transactions in B2B Sales. Demonstrated expertise in SaaS, VOIP, application support, and providing valuable assistance. • Surpassed KPI targets at 140% in a retail location, leading the region. In turn, demonstrated extensive product knowledge and exhibited patience in serving customers.• Led a customer-focused team that achieved an outstanding 95% satisfaction grade by actively listening, identifying, and addressing technical issues.

United States

• Voluntarily transitioned to remote work during the Covid-19 layoff period, actively gaining valuable experience in remote troubleshooting of mobile devices. • Demonstrated l leadership in guiding virtual teams through unprecedented work shifts, adapting to new environments, and evolving working models.

Bloomsburg Pennsyalvania

• Achieved highest honors as a top 15% of Verizon Wireless sales representatives, using in-depth knowledge of products and technical skills. • Year-over-year KPIs finished over quota at 130% to target, by identifying solutions and troubleshooting in a timely manner, presenting expectational time-management and Mobile networking knowledge. • Through my expertise in Mobile Devices and exceptional customer service, I achieved customer satisfaction scores above 85%, effectively fostering customer retention.

Wiliamsport

Bloomsbrug P.A

Bloomsburg, Pennsylvania, United States

Associate'S Degree, Cyber Secuirty, 4.0

Computer Science

Online courses that are self-paced.

Some College, Have Not Completed, Computer And Information Sciences And Support Services

Dipolama, Businesss

Activities and Societies: I attened bloomsrbuig high school's web programing course and web design group, where we took third in state.