Michael Rae Peña Email & Phone Number

Doha, Qa

Doha, Qatar

Doha, Qatar

Tasks1. Payroll Processing 2. Systems and Employee Data Management (MENA System)3. Leave Management - Workflow Set Up and Approvals4. Employee Onboarding and Offboarding5. Final Settlement Calculation6. Annual Appraisal set up7. Data Analytics - e.g. HR Dashboard Creation, Employee Masterlist, Attrition and Rentention Report and other adhoc reports.8. Benefits Administration - Membership Renewal, New Hire Enrolment and Employee Deletions on Accident, Medical and Life Insurance9. Data Archiving and Employee File Management

Philippines

Primarily tasked to deliver stellar service to assigned clients through the total ownership and timely resolution of client inquiries specifically with payroll matters; the maintenance of client-specific documentation, and the implementation of small scale client projects; proactively communicates product release information that benefits or impacts the client.

Philippines

Our role as Sales Resource Center Customer Service Specialist covers a wide range of tasks mainly focusing on giving back end support to Customer Service front liners and Sales Team. Our task includes but is not limited to:§ Logistics Concerns – Tracking, Tracing and filing of lost package claims and retrievals.§ Returns Management – Tracking and Monitoring of return items and inventories.§ Account Settlement – Minor accounting dealing with balancing of Open accounts, manual billing and refunds settlement.§ Reporting, Procurement and other Ad Hocs – Included as one of our tasks is data archiving, reporting, trend and performance monitoring. We also serve as liaison between our company and our virtual warehouses to ensure order fulfillment.

Philippines

Being a Quality Assurance Associate, our main task is to validate the sales that were closed by the Sales Associate. Giving proper judgment whether to hold or pass the sale to the client based on the given parameters. We are also into monitoring the agents' performances in terms of real time monitoring and post monitoring. We are also conducting Quality sessions with the new hire employees and giving them the guidelines and parameters of the campaign. Calibrations were also being conducted to ensure that the Sales Associates are updated to the changes in the campaign.

Philippines

Worked as a telemarketer for Verizon's online yellow page directory (Superpages.com) for the businesses in the US. Primary duty is to introduce and promote the features and benefits of being listed in Verizon Superpages.com