Michael Rafla Email & Phone Number

Experienced Restaurant General Manager with a proven track record in optimizing restaurant operations and driving profitability. Holding a Bachelor’s degree in Business Administration from Cairo University, I bring extensive experience from leading establishments like IHOP, Applebee’s, and T.G.I. Friday’s.In my current role at IHOP Qatar, I lead a high-performing team, ensuring consistent training, development, and performance management to maintain top-tier service standards. I manage daily operations, including inventory control, scheduling, and quality assurance, ensuring a smooth and efficient service environment.Key achievements:Team Leadership: Developed and led teams to exceed performance expectations through targeted training.Financial Management: Effectively managed budgets, controlled costs, and optimized revenue to achieve profitability goals.Customer Service: Enhanced guest satisfaction by maintaining high standards of food quality, cleanliness, and service, addressing feedback promptly.Operational Excellence: Implemented security procedures to safeguard employees, guests, and assets, ensuring compliance with health and safety regulations.My career is marked by a commitment to excellence in all aspects of restaurant management. At Applebee’s and T.G.I. Friday’s, I consistently maintained high food quality standards and sanitation practices, trained and developed staff, and drove sales growth through exceptional service.I am fluent in English and Arabic, which enhances my ability to communicate effectively with a diverse range of guests and team members. My technical skills include proficiency in Microsoft Office Suite, various Point of Sale (POS) systems, Oracle, Micros Material Control, and SAP System.Notable training and certifications include:International Food Safety CertificatesLeadership and Coaching WorkshopsRestaurant Essential ManagementI am passionate about delivering exceptional dining experiences and operational excellence. I thrive in dynamic environments, always looking for new challenges and opportunities for professional growth.Feel free to connect with me to discuss potential collaborations or opportunities in restaurant management and operations.

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  Cairo University

  Business Administration And Management, General