• Motivate, lead, and coach the askHR team • Monitor, triage, and assign tickets (ServiceNow) to members of the team • Manage issue escalations • Monitor and improve employee satisfaction related to inquiry resolution and process adherence. • Drive operational efficiency by reviewing existing processes and facilitating people, process, and technology improvements. • Proactively identify and adjust delivery approach based on workload management, trend analysis, and regulatory/policy changes. • Identify opportunities to reduce inquiry volume through technology enablement, process, and communication improvements. • Partner with IT to enhance and redesign technology solutions to better support employees and HR. • Build and maintain cross-functional stakeholder relationships for effective partnership with HR COE's, HRBPs, Finance, IT, and other groups within athenahealth. • Identify opportunities for askHR to absorb work from other HR functions to gain efficiencies at scale.

• Head of Human Resources and member of the organization’s Senior Leadership Team.• Collaborates with executive leadership to define the organization’s long-term mission and goals; supports organizational mission through talent management, talent attraction, onboarding, training, and technology solutions. • Manages the HR team and ensures compliance with employment, payroll, benefits, insurance, safety, and other laws, regulations, and requirements. • Developed, implemented, and facilitated the new hire training program to support a long-term growth plan that included hiring and onboarding at a high volume while providing learning and orientation support to new hires. • Created and executed companywide mandatory trainings including EEOC training, DE&I Training, Anti-harassment and cyber security training. • Led the implementation and switchover to a new CRM/ATS system, which included the engagement and negotiation with the new vendor, mapping out the timeline for the project, selecting a project team and managing the project team lead. • Responsible for space management which includes sourcing of office equipment, IT equipment and furniture. Identified and implemented a desk and room booking software and led the companywide rollout. • Procured, implemented, and provided training for new performance management software rollout for all company staff.

• Member of the organization’s leadership team.• Developed and executed organizational wide talent acquisition and hiring process which included full cycle recruiting and hiring for all corporate hires. • Responsible for developing and administering companywide EEO compliance training. • Oversaw the consolidation of Direct Hire and Contract departments. • Managed Covid-19 compliance for internal and external staff, including following and communicating guidance from local, state and federal authorities.

• Oversaw the P&L for a team of 15+ Recruiters and Account Executives while providing leadership and professional development opportunities. • Created divisional hiring process which included full cycle recruiting and hiring for all departmental hires. • Led the rollout of performance management for the division and was responsible for delivering performance reviews to managers and staff. • Created and developed new team structure that included promoting 6 members of the team into senior or leadership roles and restructuring compensation for those positions.• Developed the divisional onboarding and training process; facilitated and led training sessions for members of the team on a quarterly basis. • Responsible for building a pipeline of candidates for sales and recruiting roles, conducting interviews, and hiring new members of the team. • Managed the relationship with the company’s largest client, main point of contact for client business reviews and the execution of requests for proposals by potential clients.• Spear-headed the organizational hiring goals for Diversity, Equity & Inclusion, and the development of a DE&I internal learning group.

• Provided efficient and speedy customer service to clients; Serviced between 25-35 open requisitions simultaneously. • Oversaw division job postings, recruiting strategy, division budget.• Responsible for recruiting a diverse candidate pool; Ensured the best possible candidate/client match was made. • Accountable for direct supervision of team recruiters including performance evaluations and quarterly reviews.• Consistently beat budget; Developed new contacts and expanded current relationships with universities and colleges. • Led the overhaul the new employee onboarding process.

• Responsible for full-cycle recruitment activities including sourcing, phone screening, interviewing, and placing candidates for clients at Colleges and Universities.• Filled positions from entry to director level which included: Administrative, Financial, Customer Service, Data Entry, Creative, Technology, Student Services, Account Management, Client Services, and Human Resources.• Provided staffing support to multiple departments including Alumni Relations, Career Services, Admissions, Faculty Support Services, Sponsored Research, Financial Aid, Development, Facilities & EHS, Investment Management, Communications, Corporate Outreach, and International programs.• Managed 45-55 field employees including supervising performance, compensation, and employee relations issues.

• Led team of 12 recruiters with highest enrollment percentage, starting on average 13 students per semester.• Responsible for reviewing student credentials & processing applications.• Counseled prospective students to help them find the program that best fit their educational and professional goals.• Provided guidance and customer service to prospective and current students from the time they inquired about the school until they graduated.• Provided support for recruiting events including monthly open house and career fairs.

• Responsible for being main point of contact; Managed day to day operations; Resolved all customer issues.• Managed all purchasing activities; Tracked all inventory.• Conducted weekly budget analysis, responsible for bookkeeping duties, and monthly, quarterly, and yearly filings. • Responsible for marketing, advertisements and maintaining public relations.• Developed all formal business performance tracking; Forecasted weekly and monthly sales.• Human Resources responsibilities included training, compensation, benefits, payroll administration, employee relations, hiring, termination, and discipline.

• Duties included receiving shipments, overseeing millions of dollars in inventory, setting delivery schedule and maintaining schedule with drivers on each route, scheduling vehicle maintenance & repair.