Michael Rak Email & Phone Number

- Service Team Lead for high profile operational projects which provide a range of analytical support services required for the overall credit analysis function performed by the analytical teams.- Collaborate with cross-functional teams to identify process bottlenecks and implement process reengineering initiatives, resulting in an improvement in overall operational efficiency.- Conduct root cause analysis to identify the underlying factors contributing to operational issues and proposed corrective actions.- Prepare comprehensive reports and presentations to communicate findings and recommendations to senior management.

Chicago,Il

- Collaboratively worked with analytical teams, IT and other cross-function groups to ensure the proper processes were followed and met the needs of the users, and ensured compliance with the company's overall business and regulatory requirements.- Assisted with analytical, data collection and ratings workflow operating processes to ensure universal compliance. Supported senior core operations members with special projects on behalf of the Chief Operating Officer or other senior leaders of Fitch Ratings.- Identified opportunities to enhance existing procedures, applications, management reports, and trainings.

Rosemont, Il

-Implemented analytical and system process improvements reducing cycle time by 10%.- Analyzed consumer panel data and ensured compliance with company wide standards before distribution to client development teams.- Managed internal inquiries and made recommendations on standards for reports and analysis.

Rosemont, Il

- Deployed new techniques for analyzing and presenting data.- Independently managed all aspects of a project, including engaging the account owner, making analytic recommendations and incorporating all available information into presentations.

Greater Chicago Area

- Balanced currency, coin and checks in cash drawers.- Calculated daily transactions up to $150,000.- Supervised and developed junior associates.

- Developed Strong Customer service skills.- Worked with representatives from Lexmark, HP, Cannon and Samsung in order to drive sales.

Bachelor Of Arts (B.A.), Marketing, 3.8 G.P.A.

Education record