Michael Ramsay Email & Phone Number

Worldwide

Since 2007 I have managed and performed with my Band The Koolkatz. My love for 1950's Rock'n'Roll music began when I was a child and I am a self-taught guitarist.The Band comes with all the responsibilities associated with running a small business, for example Accounts, marketing and client/customer interaction.I manage a very busy diary as the band are invited to perform throughout the country and Europe. I have created all marketing materials including but not limited too, website with fully functioning online shop for merchandise, various number of social media platforms which I regularly maintain and sustain to my own high standards.This, whilst in the beginning was a hobby has turned into a successful profitable enterprise, which I have sustained for over 15 years and continue to whilst working towards a better career.

Southend-On-Sea, England, United Kingdom

Ensures adherence to agent schedules where doing so is seen to optimise the balance ofemployee engagement and contact centre performance.Inputs intraday corrections and exceptions into systems for agent time off and absencesMonitors inbound volume and WIP for unusual activity to ensure staffing needs are met.Recognize abnormal scheduling or demand issues and escalate as necessary.Initiates, identifies and coordinates risks and issues and escalate as required.Prepares standard and ad hoc reports to drive operational effectivenessMonitors and resolves agent availability concerns via face-to-fasecammunications.phones, and messaging applications with operations.Participate in strategic meetings with Operations and managersBe an ambassador for WFM function for Intraday ManagementDelivery of all designated reporting activitiesHelp develop WFM staff in order to enhance performance delivery, meet KPI obligationsand maximize staff retention.

Southend-On-Sea, England, United Kingdom

Southend-On-Sea, England, United Kingdom

Southend-On-Sea, England, United Kingdom