Michael Ramsdell Email & Phone Number

Coppell, Texas, Us

Redmond, Washington, Us

contact from Corestaff• Support SCCM 2007 and everything up to SCCM current branch. • Provide support for WSUS. • Work on complex issues, resolve them, and communicate the solution to the client. • Mastered most SCCM issues very quickly at Microsoft and am incredibly fast at bringing incidents to resolution. • Continually picked up cases that were not my strength to expand my subject knowledge and deepen my understanding of the application. • Take critical cases in addition to my daily responsibilities, in order to help others and build a stronger team driven environment.

Irving, Tx, Us

• As a Configuration Specialist, learned how the WinSurge process flow worked from start to finish and troubleshot any WinSurge issues that occurred. • Helped develop multiple scripts for the interface coordinators to keep orders flowing in and results flowing out. • Automated several manual processes and managed Jenkins automation scripts. • Developed a script to monitor folders and send out emails when folders did not empty within a 48-hour period. • Developed a script to automate the creation of SFTP users to reduce creation error. • Developed a script to monitor logs on a proprietary application where the file names change daily. It also provided corrective action and sent email alerts when an action was performed. Used PowerShell to gather info in AD for user and computers. • Developed a script to update users in AD to reflect what HR has in their system. Created scripts to monitor WinsFax processes and remediates the issues while shooting an email to the support personal to inform them of the incident.• Created scripts for setting up PCs, so each PC would have the exact same setup.• Responsible for the role out of PCX. • Helped with the UAT, troubleshooting and installation of this product. • Involved in helping getting the SFTP processes transferred and made sure it was a smooth transition for our clients. • Imaged about 150 computers for the computer refresh project and helped manage the project. • Maintained IT inventory, imaged workstations, and servers utilizing System Center 2012 R2. • Created images in System Center • Handled escalations from our helpdesk and other IT departments. • Wrote numerous PowerShell scripts to monitor and automate processes. • Wrote scripts to be able to send from our Kace appliance to reset the passwords of all the devices at once if compromised.

Irving, Tx, Us

• Configured and installed Provation and two other proprietary programs at doctor’s offices around the country. • Traveled to Caris’ client offices to view client workflow and built a technical roadmap for that sites technical hardware installation. • Made sure they had the infrastructure to support the hardware and made recommendations for the proper infrastructure to be in place before installing the new hardware. • Also, worked from the home office to provide our clients superb technical phone support for both the hardware and software. • Built programs for my team to auto-install applications, thus bringing more efficiency to the organization. One of the programs saved the company about 10K a year. • Built scripts to auto-backup images of computers to another drive while creating batch files to boot one time to backup or restore the image on Windows 7. This was very useful for machines in the field to bring a machine back to a previous state when end users put viruses on a machine and other methods failed.

Hanover, Md, Us

Bethesda, Md, Us

Subcontracted through TEKsystems, I replaced old computers for new computers of clients. I installed all the software, mapped network drives, made sure personal settings were correct and installed all external hardware they had on their old machines. I patched and un-patched computers in network closets.

Us

I troubleshot hundreds of customer's home computers in a professional, quick, and efficient manner. I also installed multiple pieces of software and hardware on many computers mostly using Microsoft Visa and Windows XP.