Michael Ramy Email and Phone Number

• Manage complex & high impact changes to ensure they meet objectives on time.• Manage Change/release activities on IPT Microsoft , LAN/WLAN CISCO infrastructure & WAN CISCO infrastructure for designated Customers.• Perform Feasibility study and risk assessment of new Changes/Releases.• Leads the Change Advisory Board to approve or reject significant change management projects & complex changes.• Coordinates between all CAB(Change Advisory Board) members to ensure all the risks & impacts are well addressed.• Schedules change projects with the customer, and ensures availability of required resources (human, hardware, or software)• Lead continual improvement plans for Enterprise Change Management.• Update LLD(Low Level Design) documents to reflect the changes implemented.• Compile all the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.• Maintain Dashboard and KPIs to track activities.• Monitor the completion and thoroughness of PIRs(Process Improvement Registers).• Organize e-CABs as necessity to facilitate the review of emergency changes.• Organize training and guarantee process & tools awareness of impacted teams and write out working instructions.• Working closely with the vendor for any software version release after completing the testing stage and deployment stage, and work closely with the application development team, testing team, and production team.• Lead release activity and release road map representation with the customer.

o Assess requests for change that originate from incident management, problem management, release management, or continuity management.o Validate and classify the change request according to its complexity.o Determine the risk and impact for requested changeso Perform the pre-checks and prepare implementation plans.o Implement change requests for LAN/WAN/IPVPN & Enterprise Telephonyo Monitor and report quality of first time right, on-time change implementationo Guide the field Engineer for all scheduled change activitieso Perform the post-implementation reviewo Check with the customer that his application is running with no problems.o Ensure and monitor delivery of change implementation within agreed lead times and send success report to all involved entities after completing the changeo Documenting the entire process in a database (CMDB).o Manage Project and bulk change requests using standard process and procedureso Assess, prioritize, respond and report on time for expedite requests.o Engage in meetings with the customer to discuss new process for our work handling.o Engage in live troubleshooting and Implementation sessions with the customer.o Engage as an anchor point between different teams to implement new hardware changes to the site.o Deliver training and provide support to newly-joined team members to be able to cope with the team requirements.o Guard the SLA for the changes received each day to make sure that no changes breach the agreed SLA.

• Responsible for customer technical communication during project delivery• Manage the hardware installation and commissioning• Leading subcontractor team for installation• Service troubleshooting• Responsible for delivery of PS and IMS solutions including GPRS/EPC/IMS• Customer support after system launch• Performing Periodic Health Checks on customer's Live Network to ensure Network stability

• Live Monitoring of the Packet Core Nodes and the IP Backbone• Performing periodic Health checks for the Packet Core Nodes• Troubleshooting and Solving of technical issues related to mobile internet connectivity, email issues, corporate APNs and misconfigurations• Implementing configurations for changes in the network using CLI and GUI interfaces

• Issuing a weekly report for the health of the IP Backbone to the Head of Packet Core• Attending meetings about the future new technologies and how to implement them in our current network• Studying the compatibility of integrating new devices into the current network through studying their different specifications and characteristics• Interface with the Data Network team in the network issues• Gained actual teamwork experience and learned the value of working in a team

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