Michael Rantz Email & Phone Number

Attleboro, MA

Private Enterprise / Self Employment 2008-PresentProcess Server: Deliver and serve legal documents for attorneys.Consulting and Seminar Services: Conduct on-site Credit and Collections and Accounts Receivable consulting services and training seminars.

Waltham MA

• Senior Credit and Collections Analyst: Facilitate collection activity of a portfolio of accounts.
• Contact delinquent accounts by telephone and email to secure monies due.
• Work with customers to resolve issues and disputes.
• Suspend service on delinquent accounts.
• Prepare final demand notification and / or refer for third party collection.
• Work with Customer Service, Sales, and Finance Department..

• Managed the collections and financial administration of a 200-account portfolio collectively valued at more than $4 million.
• Reduced DSO (Days Sales Outstanding) from 90+ days to 45 days within first six months; maintained DSO of approximately 40 days throughout rest of tenure.
• Corresponded with delinquent customers to determine their reasons for non-payment and to negotiate compensation schedules.
• Investigated and resolved account discrepancies by reviewing invoices and payments with customers.
• Authorized sales orders to companies that fulfilled their fiscal responsibilities; approved stoppages of sales orders to customers who failed to pay as agreed.
• Evaluated the credit worthiness of potential customers by performing background checks and contacting financial references; approved and assigned credit limits on new accounts.

• Credit Administrator: Supervised collections for a 500-account, $4 million portfolio.
• Consistently exceeded monthly cash targets established by management; reduced DSO from 90+ days to fewer than 40 days.
• Analyzed accounts to determine appropriate action for order shipment, payment terms, and third-party collection.
• Researched financial histories of potential customers to determine payment terms and credit limits.
• Collaborated with personnel from the company’s Sales and Customer Service departments to establish a unified system of credit policies.
• Compiled monthly efficiency reports summarizing account activity.

• Facilitated collections for a $5 million portfolio that was comprised of 600 accounts.
• Decreased proportion of the portfolio’s balance that was more than 90 days overdue from 45% to less than 25% in first three months (12-15% average thereafter); regularly surpassed the company’s targets in monthly cash.
• Assumed control of delinquent account portfolios from collectors who were unable to resolve payment issues with customers.
• Tracked account activity to compile weekly and monthly statistical reports.
• Arranged visits with area customers to resolve complex credit difficulties.
• Partnered with technicians, operations, and sales personnel to determine equipment installation criteria for company’s telecommunications products.

• Managed the day-to-day operation of the Accounts Receivable and Credit Department, which averaged a monthly balance of $8 million and an annual sales volume of $65 million.
• Oversaw customer base of more than 2,500 accounts; contacted customers to collect past due receivables; maintained DSO average of 45 days through entire employ.
• Supervised the collection clerk to ensure that calls were made to customers and that payments were properly applied to accounts.
• Coordinated collection procedures with management and sales personnel in five service and disbursement centers.
• Approved or denied shipments to customers, researched credit applications, and referred delinquent customers to third-party collection agencies.
• Conducted weekly review of the accounts receivable for potential problems; compiled monthly statistics and financial reports for management.